Brokerage Options
Whether you choose to use your own broker, or rely on our brokerage solutions, we’ll help your shipments cross international borders smoothly.
Whether you choose to use your own broker, or rely on our brokerage solutions, we’ll help your shipments cross international borders smoothly.
Whether you choose to use your own broker, or rely on our brokerage solutions, we’ll help your shipments cross international borders smoothly.
FedEx Express® International Broker Select
Customs clearance is included with every FedEx Express international shipment, however, you can choose to use your own broker for select services to more than 120 countries, including the U.S. FedEx will tender your shipment to your broker and, at your request, resume the delivery to the final destination.
FedEx shipping tools allow you to enter and save broker information for subsequent shipments to the same recipient.
To use your own broker:
- Use FedEx Ship Manager™ at fedex.ca, and choose the Broker-Select option under Special Services. You will then be prompted to enter your broker information.
- Use FedEx Ship Manager™ Software, go to the 'Options' tab, and choose the Broker-Select option under 'Special Services'. You will then be prompted to enter your broker information.
- On the FedEx Express® Expanded International Air Waybill, select the broker selection box and specify the broker’s details.
Use FedEx Express International Broker Select with:
- FedEx International Priority® Express
- FedEx International Priority®
- FedEx® International Economy
- FedEx® International Priority Freight
- FedEx® International Economy Freight
- FedEx® International Deferred Freight
FedEx Express International Broker Select is not available for:
Other helpful links:
Measurement Converter
Currency Converter
FedEx International Ground™ - Select Your Own Broker
How to Use the Broker Select Option in FedEx Ship Manager™ at fedex.ca
If you want to use your own broker for customs clearance, simply choose the Broker Select option in the Special Services section of FedEx Ship Manager™ at fedex.ca, while creating your shipping label.
To enter your broker, simply follow the steps below:
Step A: After entering service and package details on your FedEx Ship Manager™ at fedex.ca ship screen, choose the Broker Select option in the Special Services section of the ship screen. [This section will expand automatically once you have selected FedEx International Ground service and entered package details.]
Step B: You will be prompted to enter your broker’s information. FedEx Ship Manager™ at fedex.ca supports a customizable database for storing broker information, thereby eliminating the need to repeatedly enter broker information for subsequent shipments.
For more detailed step-by-step instructions, use the Interactive Help Guide.
Note: Unless, you enter the broker information using the “Broker Select Option”, FedEx Ground will arrange for the clearance of your shipment and any applicable charges will appear on the payor’s duty and tax invoice.
How to Use the Broker Select Option in FedEx Ship Manager™ Software
If you want to use your own broker for customs clearance when shipping a FedEx International Ground™ shipment, choose the Broker Select option from the 'Options' tab in FedEx Ship Manager™ Software.
To enter your broker, simply follow the steps below:
Step A: Enter the required information in the 'Shipment Details' tab for your FedEx International Ground shipment.
Step B: Go to the 'Options' tab, then in the 'Special Service' section click 'View/Edit', adjacent to the 'Broker Select' option. This will prompt the 'Broker Select Option Information' window to pop-up.
Step C: Go to the 'Broker Select' section and select 'Other Broker' and enter your broker information. After completing the broker information, click OK. FedEx Ship Manager™ Software supports a customizable database for storing broker information, thereby eliminating the need to repeatedly enter broker information for subsequent shipments.
For more detailed step-by-step instructions, use the Interactive Help Guide.
Note: Unless, you enter the broker information using the “Broker Select Option”, FedEx Ground will arrange for the clearance of your shipment and any applicable charges will appear on the payor’s duty and tax invoice.
FedEx Ground Brokerage-Inclusive Service
FedEx shipping tools default to the brokerage-inclusive service for FedEx International Ground™ shipments. With this service, FedEx processes your paperwork while the shipment is enroute to help facilitate customs clearance upon arrival.
When a shipment is processed as a brokerage-inclusive shipment and FedEx Ground arranges for customs clearance services, a clearance entry fee may be charged in addition to applicable duties and taxes.
Prior to Feb. 27, 2016, the payor of transportation charges was billed for the clearance entry fee and it was included on the transportation invoice. Effective Feb. 27, 2016, the payor of duties and taxes will be billed for the clearance entry fee, which will be added as an ancillary clearance service fee to the duty-and-tax invoice.
The Clearance Entry Fee is included as an ancillary clearance service fee on the duty-and-tax invoice. The shipper can request the sender, recipient or third party as the payor for duties and taxes. In the event the requested party does not pay, the shipper is ultimately responsible for all charges in connection with a shipment.
Learn more about Clearance Services & Related Fees assessed on international shipments.
Where the sender is designated as the payor of duties and taxes, you can get a quote by using the Courtesy Rate Quote feature on FedEx Ship Manager™ after you enter all your shipment details. When processing your shipment, select FedEx Ground Brokerage-Inclusive Service. If the recipient or a third party is designated as the payor of duties and taxes, the Clearance Entry Fee will not be included in the rate quote.
You can also get a courtesy rate quote at fedex.ca. Simply click on the Shipping Menu and select Get Rates and Delivery Times. Select Get Detailed Quote and Include Clearance Entry Fee in Rate Quote. The Clearance Entry Fee will appear as a separate line item.
The Clearance Entry Fee will be included on the duty and taxes invoice and is billed to the payor requested by the shipper (sender, recipient or third party) . If a third party is selected as payor of duties and taxes along with the applicable Clearance Entry Fee, a valid FedEx account number must be provided.
If you are the requested party for payment of duties and taxes along with the associated Clearance Entry Fee and do not have a valid FedEx account number, you may choose one of the following options to process payment:
- Call FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339
- Log in to your bank online and choose FedEx Express Canada from the Payee list. If you do not have a FedEx account number, use your invoice number (without dashes or spaces) as the account number.
- Mail your remittance advice with cheque (payable to Federal Express Canada Corporation) to the address on the remittance tab.
If you need to request an adjustment on your invoice, you can do so by using our online form. Follow these steps:
- Go to the Invoice Payment & Issues Form.
- Select ‘I don't agree with the charge on my invoice’ from the drop-down menu to start.
- Choose responses from the drop-down menu, which may include selecting the reason for the dispute, and providing any other necessary details to support your inquiry.
- Complete the form with your contact information, shipment details, and additional comments.
- Submit the form for review.
Once we receive your form, our billing department will review your request and contact you to discuss any necessary adjustments or next steps. Please note that invoice adjustments may take some time to process, and we appreciate your patience during this process.