FedEx Ground Alternate Address Pickup Service is available when you need the flexibility of requesting a pickup from a location other than the one associated with your FedEx Ground account.

Use FedEx Ground Alternate Address Pickup Service with:

• FedEx Ground^®
• FedEx International Ground™

Instructions

How to schedule a FedEx Ground Alternate Address Pickup:

• While preparing your shipment using FedEx Ship Manager™ at fedex.ca
• By using the Schedule a Pickup application at fedex.ca
• Contact Customer Service at 1.800.GoFedEx 1.800.463.3339

Additional Information

• Available Monday – Friday.
• Customers are able to schedule Alternate Address Pickup Service for either a Canadian or U.S. location.
• If the Alternate Address Pickup replaces your FedEx Ground Regular Pickup on a specific day, please cancel your Regular Pickup to avoid incurring additional charges.
• The shipper at the alternate pickup location should provide the FedEx Ground bar-code label plus any additional required documentation.
• Pickup cut-off times are based on the local time of the alternate address pickup.

A nominal fee applies for your FedEx Ground Alternate Address Pickup Service. Please consult FedEx Ground Rate Guide.