Resources & FAQ

Get ready with the CBSA’s CARM webinars and videos

To prepare your business for CARM from start to finish, check out these valuable resources provided by the CBSA.

ATTEND A CBSA CARM WEBINAR

Registering your small or medium business

What you need to know about Release 3

Introduction to CARM

How to create your business’ account in the CARM Client Portal

How to delegate authority in the CARM Client Portal

View more CBSA instructional videos

Download the essentials for CARM Release 3

FedEx CARM Infographic

CBSA CARM Toolkit

Navigate CARM with these helpful guides from the CBSA

How to Create a CARM Client Portal Business Account

How to Delegate Authority to FedEx in the CARM Client Portal

Overview of Release Prior to Payment (RPP) Program

Frequently asked questions

If you are a FedEx Express or FedEx Trade Networks customer, you can review the FAQs to find answers to many CARM-related questions. FedEx Trade Networks may also act as the broker for some FedEx Ground and FedEx Freight customers. For more FAQs, visit the CBSA’s CARM website.

View frequently asked questions