What do I need to do?
What do I need to do?
A step-by-step guide to preparing for CARM
To help ensure a smooth transition into CARM, there are specific steps you need to follow as a FedEx brokerage customer. The actions you need to take may vary depending on whether you are a FedEx Express or FedEx Trade Networks customer (FedEx Trade Networks may provide brokerage services for commercial goods imported into Canada using FedEx Ground and FedEx Freight).
If you use both FedEx Express and FedEx Trade Networks, you will need to complete the steps provided for both entities.
In the CARM Client Portal
This is essential for importing commercial goods into Canada and enables your business to transact directly with the CBSA.
You'll receive a request from Federal Express Canada Corporation and/or FedEx Trade Networks Transport & Brokerage (Canada) Inc. in the CBSA CARM Client Portal to confirm our business relationship.
This will allow us to keep managing key actions on your behalf.
Quick reminders:Â
- The Business Account Manager (BAM) assigned by your business must approve the delegation of authority request from FedEx. The BAM can approve requests from multiple customs brokers.
- Even if you already have a valid General Agency Agreement and Power of Attorney on file with FedEx Express, you must still approve our delegation of authority request.
To help prevent clearance delays, all commercial importers must obtain financial security and enrol in the Release Prior to Payment (RPP) sub-program in the CARM Client Portal (CCP) by April 19, 2025. We can help you secure a bond.
A. Obtain Financial Security
- Work with a security provider to acquire a surety bond, or
- Make a cash deposit directly to the CBSA through the CCP.
B. Enrol in the RPP Sub-Program
- Once your financial security is in place, follow the CBSA’s CCP Guide to complete your RPP enrolment process.
In the FedEx Importer Profile Hub
Log in to the FedEx Importer Profile Hub (FedEx Express only).
if you’ve already signed a General Agency Agreement and Power of Attorney designating FedEx Express as your broker, use the FedEx Importer Profile Hub to update and manage CARM information for each of your FedEx account(s) used for importing. To begin, create a fedex.ca User ID if you don’t already have one, then return to this page to log in.
Once logged in to the FedEx Importer Profile Hub:
- Add your FedEx account number and associated Canada Revenue Agency business number
- Provide and verify the email address associated with the account.
- Click 'Complete FedEx CARM Profile' after adding the account.
- Navigate to the FedEx CARM Information section and select the applicable option from each drop-down menu.
You’re all set!
Once logged in to the FedEx Importer Profile Hub:
- Add your FedEx account number and associated Canada Revenue Agency business number
- Provide and verify the email address associated with the account.
- Click 'Complete FedEx CARM Profile' after adding the account.
- Navigate to the FedEx CARM Information section and select the applicable option from each drop-down menu.
You’re all set!
What’s next?
Payment options for import duty and tax
The CCP allows importers to pay import duties and taxes directly to the CBSA. As a FedEx Express customer, you can choose this option by notifying us in advance. To request this option, complete and submit the required agreement by email. If you do not opt for direct payment, FedEx Express will continue to pay the CBSA for duties and taxes calculated on imported goods that we release on your behalf, and charge you accordingly. Please note that it’s important to notify us if you would like to pay the CBSA directly to avoid duplicate charges.
Need more help with CARM?
Our friendly and knowledgeable team is here to assist you. If you have specific questions about the CARM requirements for you shipments, please contact one of our experts.
What do I need to do?
Depending on whether you are a FedEx Express or FedEx Trade Networks (FedEx Trade Networks may provide brokerage services for commercial goods imported into Canada using FedEx Ground and FedEx Freight) customer, the steps you need to take may differ. Please select the option that describes which FedEx services you currently use. If you use both FedEx Express and FedEx Trade Networks, you will need to complete the steps provided for both entities.
We will update steps here as new requirements for Release 3 are firmed up, so consider bookmarking this page!Â