If you don't already have a FedEx User ID, don't worry! You can create one easily. Just go ahead and create your User ID, and then come back to this page to log in.

It’s simple. You’ll need to provide the FedEx account number that you use for importing commercial goods into Canada. Also, make sure to include the associated business number that you provided to FedEx during the setup process.

No, it’s important to use the same email address that you previously provided for your FedEx account number. This helps us link everything up correctly.

After adding your account details, an email with a verification link will be sent to the email address provided when the account was added to the FedEx Importer Profile Hub. Click the link in the email to log in and review the information to ensure it’s accurate. Don't forget to complete the FedEx CARM Information section as well. It's a crucial next step.

If you haven't received the verification link, first check your junk or spam folder, as it may have been filtered there. If you can’t locate the email in those folders, don’t worry. You can easily request a new verification link by logging in to your importer profile page. Once logged in, simply find the option to request a new link and click on it. A new verification link will be sent to your email address, allowing you to proceed with the verification process. 

No worries! If your verification email has expired, you have options. Simply log in again or review the email you initially received. In both places, you'll find an option to request a new link. Click that option, and you'll be on your way to completing the verification process.

You can add as many FedEx accounts as you need to your profile. There are no limits, so feel free to add them all.

If FedEx Express isn't your customs broker, you should get in touch with the company that provides brokerage services (your designated broker) for your business to assist you with the CARM process.

It’s easy to update your CARM information. Just log in, and find the account you would like to update on the Importer Profile page. Click 'Complete FedEx CARM Profile' to go to the Importer Account Details page, and you’ll find the FedEx CARM Information section there. You can also check the History section to review changes made by you, your team, or FedEx. If you need to update a status, simply select the desired option from the drop-down menu and click ‘Save’.  If you see any issues with a change to the current status and associated entry (line item) in the history section, please email us at clearancehelpline@fedex.com right away.

Updating your company and contact information is simple. Simply log in, go to the Importer Account Details page, and complete the secure form provided. Once you've submitted the updated information, our team will review it and make the necessary updates. If you have any questions along the way, feel free to reach out; we're here to assist you.

You only need to provide the CARM information for each FedEx account you use for importing commercial goods into Canada. It's your responsibility to keep this information up to date. The CARM information will be used to determine whether you have completed required steps for all shipments associated with the listed FedEx Express account. 

If the CARM information in the FedEx Importer Profile Hub displays an alert icon, indicating that you haven’t completed one or more of the CARM requirements, you can easily resolve this issue. Simply select the appropriate response from the drop-down menu and save it. You are responsible for the accuracy of the information provided.

Please note that, prior to Release 3, the option to pay the duties and taxes directly to the CBSA is not available for imported goods released by FedEx Express. We will continue to manage the payment to the CBSA on your behalf during this period and invoice you, the importer, accordingly. As Release 3 approaches, we will provide you with further guidance at fedex.ca/CARM on how to transition and make payments to the CBSA directly if that's the option you prefer. Once Release 3 begins, you will have the flexibility to choose between FedEx managing the payment or paying the CBSA directly.