CARM Support
CARM Support
We’re here to help, every step of the way
Contact a FedEx Expert
Whether you’re a FedEx Express or FedEx Trade Networks customer, our experts are here to assist you with your CARM-related questions.
Please select the service that applies to you.
For general inquiries:
Email clearancehelpline@fedex.com
For support with creating your CCP business account and approving our delegation of authority request, schedule a one-on-one call via email:
Email CARMPROFILE@fedex.com
For general inquiries and one-on-one assistance: Email FTNCARM@fedex.com
Contact the CBSA
For questions about CARM and assistance in complying with the new CARM requirements, please contact the Canada Border Services Agency (CBSA).
Please select a method to contact the CBSA.
If your inquiry is time-sensitive, please contact the CBSA by phone.
1-800-461-9999 (toll-free in Canada and the US)
This automated telephone service provides information in English and French on CBSA programs, services and initiatives through recorded scripts. For CARM support, select your preferred language then press 2.
Live agents are available:
Monday to Friday from 7 am to 5 pm ET (closed on federal statutory holidays and weekends)
TTY (for those with hearing or speech impairments)
1-866-335-3237
Outside Canada and the US (long distance charges apply)
1-204-983-3500
1-506-636-5064
For additional information, please visit the CBSA’s CARM client support page.
Contact a FedEx Expert
Whether you are a FedEx Express or FedEx Trade Networks customer, our experts are here to assist you with your CARM-related questions.
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FedEx Express customers
For general inquiries:Â
Email clearancehelpline@fedex.com
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For support with creating your CCP business account and approving our delegation of authority request, schedule a one-on-one call through email:Â
Email CARMPROFILE@corp.ds.fedex.com
FedEx Trade Networks customers
For general inquiries and one-on-one assistance:Â
Email FTNCARM@fedex.com
For additional information, please visit the CBSA’s CARM client support page.
Contact the CBSA
For questions about CARM and assistance in complying with the new CARM requirements, please contact the CBSA through the form below or call 1.800.461.9999.
FedEx Express customers
For general inquiries:
Email clearancehelpline@fedex.com
FedEx Express customers
For help with CARM Client Portal business account creation and Delegation of Authority, schedule a one-on-one call: Email CARMPROFILE@corp.ds.fedex.com
FedEx Trade Networks customers
For general inquiries and one-on-one assistance:Â
Email FTNCARM@fedex.com