FedEx® Delivery Signature Options
FedEx® Delivery Signature Options
Tailor your customer’s shipments with FedEx® Delivery Signature Options and deliver a positive customer experience every time.
Tailor your customer’s shipments with FedEx® Delivery Signature Options and deliver a positive customer experience every time.
Tailor your customer’s shipments with FedEx® Delivery Signature Options and deliver a positive customer experience every time.
Signature Required Process Changes
As we continue to support the global supply chain, we’re committed to keeping customers, team members and your packages safe. Starting April 18, 2022, we will begin the process of reinstating our physical signature requirements for paid, premium signature requirements and commercial deliveries* across Canada. This will apply for the following signature types:
- Adult Signature Required (ASR)
- Direct Signature Required (DSR)
- Indirect Signature Required (ISR)
The reinstatement of signature requirements applies to shipments delivered by FedEx Express®, FedEx Ground®, FedEx Freight®** and FedEx retail locations.
*If a signature service option is not selected by the shipper, and the recipient at a commercial delivery location refuses to sign for a shipment, the driver may enter the recipient’s first initial and last name and write “C-19” in place of the recipient’s signature.
**If the recipient at a commercial or residential delivery location refuses to sign for a FedEx Freight shipment, the driver may enter the recipient’s first initial and last name and write “C-19” in place of the recipient’s signature.
Cater to your customers’ unique delivery needs.
You can designate specific delivery signature options for your FedEx Express and
FedEx Ground shipments — offering you and your customers more control and extra
peace of mind. You can choose from four different signature options.*
No signature required (NSR)
FedEx may release the package without anyone present and provide a photo of the final delivery when it’s left at the door.1, 2
Direct signature required (DSR)
Someone at the recipient’s address may sign for the delivery. If no one is at the address, FedEx may reattempt the delivery.1
Indirect signature required (ISR)
FedEx may release the package in any of these three ways:
- Obtaining a signature from someone at the delivery address
- Acquiring a signature from a neighbour, building manager, or other person at a neighbouring address
- Where available, gaining authorization from the recipient to release the package without anyone present and provide a photo of the final delivery when it’s left at a residential address.1, 2
Adult signature required (ASR)
FedEx will obtain a signature from someone at the delivery address who is at least the age of majority in the destination country. Government-issued photo identification or other identification customarily accepted by local authorities is required. For Canadian deliveries, the recipient must be 19 years of age and present government issued photo identification.1
1 This option may not be available for every shipment or destination. Special handling fees may apply. See the FedEx Service Guide for more information.
2 A photo of the delivery may not be available for every shipment or destination.
Frequently Asked Questions
FedEx® Delivery Signature Options are specific signature options you can designate for FedEx Express and FedEx Ground intra-Canada or international shipments.
No, not all options are available for all shipments or to all destinations. When using FedEx Ship Manager™, signature options will only appear when available for that destination.
When using FedEx Ship Manager™, signature options can be selected under “Special Services." Please note these will only appear with a destination that is enabled for those services.
The following FedEx Express and FedEx Ground intra-Canada and international services have FedEx Delivery Signature Options:
- FedEx First Overnight®
- FedEx Priority Overnight®
- FedEx Standard Overnight™
- FedEx 2Day®
- FedEx Economy®
- FedEx Ground®
- FedEx International First®
- FedEx International Priority® Express
- FedEx International Priority®
- FedEx® International Economy
- FedEx International Ground™
Under “Special Handling and Delivery Signature Options" you can select "Direct Signature" or "Indirect Signature” options. Please note that "Adult Signature Required" and "No Signature Required" are not available on manual air waybills.
If signature option is not selected, standard operating procedures will apply and you will not be charged for a signature option. These procedures may include releasing a shipment without obtaining a signature. If you require a signature for a shipment, please select an appropriate Delivery Signature Option.
FedEx Delivery Signature Options fees vary by signature type and shipment details. Please check the FedEx Service Guide for details.
No, signature options cannot be added, removed or changed once FedEx has taken possession of the package.
The FedEx Express Signature Release program has been retired. If you were enrolled in this program, you should remove your FedEx Express Signature Release sticker from your mailbox (or the location you’ve chosen to display it).