Important information regarding changes to FedEx^® services and terms and conditions, since the publication of the FedEx Service Guide (Effective August 1, 2022), Canadian Edition and the FedEx International Premium™ and FedEx^® International Express Freight Terms & Conditions are detailed below. Except as amended, modified or supplemented by the following, the FedEx Service Guide and the FedEx International Premium™ and FedEx^® International Express Freight Terms & Conditions shall remain in full force and effect.

Please use the links below to access recent amendments. 

• FedEx Express Terms and Conditions
  • Amendment No. 1
    
  • Amendment No. 2
    
  • Amendment No. 3
    
  • Amendment No. 4
     
• FedEx Ground Terms and Conditions
  • Amendment No. 1
  • Amendment No. 2
  • Amendment No. 3
  • Amendment No. 4
  • Amendment No. 5

Effective July 31, 2023, the FedEx Service Guide (Canadian Edition, Effective August 1, 2022) is amended as follows:

Page 4, Our Services at a Glance, International Services

Page 21, Saturday Service

ORIGINAL

(f) Saturday pickup may not be available for FedEx First Overnight or FedEx International First^® shipments. Call 1.800.GoFedEx 1.800.463.3339 for information on destinations available. Saturday pickup and delivery is not available for FedEx Economy^® shipments. Saturday pickup is not available for FedEx^® International Economy shipments. Saturday delivery is not available for FedEx First Overnight^®, FedEx International First^®, FedEx Standard Overnight^TM or FedEx Economy^® shipments. If both Saturday Delivery and FedEx Standard Overnight^TM are selected on the air waybill, then the service may be upgraded to FedEx Priority Overnight^®.

AMENDED 

(f) Saturday pickup may not be available for FedEx First Overnight or FedEx International First^® shipments. Call 1.800.GoFedEx 1.800.463.3339 for information on destinations available. Saturday pickup and delivery is not available for FedEx Economy^® shipments. Saturday pickup is not available for FedEx^® International Economy shipments. Saturday delivery is not available for FedEx First Overnight^®, FedEx International First^® or FedEx Economy^® shipments.

Effective September 1, 2023, the FedEx Service Guide (Canadian Edition, Effective August 1, 2022) is amended as follows:

Page 9, Claims, Legal Action and Arbitration

ORIGINAL

(d) You may telephone FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339 to report your claim, but you must still give us written notice of your claim within the time limits referenced above. If telephoning, you should ask for a “control” number and retain this for future reference. Please refer to this “control” number when submitting your claim in writing.

AMENDED

(d) You may telephone FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339 to report your claim, but you must still give us written notice of your claim within the time limits referenced above. If telephoning, you should ask for a “case” number and retain this for future reference. Please refer to this “case” number when submitting your claim in writing.

Page 10, Claims, Legal Action and Arbitration

ORIGINAL 

(l) Claims must be submitted to:

Federal Express Canada Corporation
Cargo Claims Department
5985 Explorer Drive
Mississauga, ON, L4W 5K6

Claims may also be submitted through fedex.ca/claims within the time limits referenced above.

AMENDED

(l) Claims must be submitted in one of the following ways:

Submit claims online at fedex.ca/claims

Call Customer Service at 1.800.463.3339 and speak with one of our Customer Service team representatives. Please ensure that you ask for a “case” number, and retain this for future reference.

The following new paragraphs are added to the Claims, Legal Action and Arbitration section as subparagraphs (l) and (m) and all subsequent subparagraphs are renumbered accordingly:

If the party filing the claim is not the shipper, customers must obtain and provide a claim filing waiver from the shipper (on company letterhead if the shipper is a company).

When we resolve a claim by paying full value for a shipment, we reserve the right to pick up the package for salvage, and all rights, title to, and interest in the package shall vest with us.

Page 13, Export Control Laws

ORIGINAL

FedEx does not transport Shipments that violate export controls laws. You are responsible for, and warrant your compliance with, all applicable laws, rules and regulations, including, but not limited to, the U.S. Export Administration Regulations, the U.S. International Traffic in Arms Regulations, the U.S. Foreign Assets Control Regulations and applicable export laws and government regulations of any country to, from, through or over which your shipment may be transported. You agree, and warrant, that you will comply with all applicable U.S. government sanctions prohibiting the export or re-export of goods, services or technology to countries and regions listed by the U.S. government unilaterally or in coordination with other countries’ sanctions. In addition, FedEx does not transport, and you agree to not tender for shipment, commodities whose trade is restricted or prohibited by economic sanctions and embargoes laws.

Any FedEx Returns service shipments that are forwarded to a third country must also comply with the export control requirements of the country of first departure. You agree to furnish such information and complete and attach to the air waybill such documents as necessary to comply with such laws, rules and regulations.

In addition, you specifically warrant that you will not tender any shipments to us if you or any of the parties involved in the shipment are listed on any of the export controls or sanctions lists published and maintained by: the U.S. Department of Treasury, Office of Foreign Assets Control; the U.S. Department of Commerce, Bureau of Industry and Security; the U.S. Department of State, Directorate of Defense Trade Controls; the United Nations Sanctions Committees; the European Union Council; the Government of Canada; and any other relevant authority. In addition, you agree and warrant that you will not attempt to ship to any entity owned by any party, in the common ownership interest determined by the relevant listing authority, subject to U.S. government or other similar economic sanctions.

You agree to identify any shipments requiring any export license or permit, and shipments subject to such pre-export regulatory controls and provide us with information and all necessary documentation to comply with the applicable laws and regulations. You are responsible at your expense for determining applicable export licensing or permitting requirements for a shipment, obtaining any required licenses or permits, and ensuring that the consignee is authorized as required by the applicable laws and regulations of the origin country, destination country, and any country(s) asserting jurisdiction over the goods. Further, you are responsible for ensuring that the end-use or end-user of the items shipped does not violate any specific control policies restricting certain types of exports, reexports and transfers of specifically enumerated items subject to the U.S. Export Administration Regulations or other similar export requirements.

We assume no liability to you or any other person for any loss or expense — including, but not limited to, fines and penalties — if you fail to comply with any export laws, rules or regulations.

AMENDED

FedEx does not transport Shipments that violate export controls laws. You are responsible for, and warrant your compliance with, all applicable laws, rules and regulations, including, but not limited to, the U.S. Export Administration Regulations, the U.S. International Traffic in Arms Regulations, the U.S. Foreign Assets Control Regulations and applicable export laws and government regulations of any country to, from, through or over which your shipment may be transported. You agree, and warrant, that you will comply with all applicable U.S. government territorial sanctions prohibiting the export or re-export of goods, services or technology to or from countries and regions listed by the U.S. government unilaterally or in coordination with other countries’ sanctions. In addition, FedEx does not transport, and you agree to not tender for shipment, commodities whose trade is restricted or prohibited by economic sanctions and embargoes laws.

Any FedEx Returns service shipments that are forwarded to a third country must also comply with the export control requirements of the country of first departure. You agree to furnish such information and complete and attach to the air waybill such documents as necessary to comply with such laws, rules and regulations.

In addition, you specifically warrant that you will not tender any shipments to us if you or any of the parties involved in the shipment are listed on any of the export controls or sanctions lists published and maintained by: the U.S. Department of Treasury, Office of Foreign Assets Control; the U.S. Department of Commerce, Bureau of Industry and Security; the U.S. Department of State; the United Nations Sanctions Committees; the European Union Council; the Government of Canada; and any other relevant authority. In addition, you agree and warrant that you will not attempt to ship to any entity owned by any party, in the common ownership interest determined by the relevant listing authority, subject to U.S. government or other similar economic sanctions.

You agree to identify any shipments requiring any export license or permit, and shipments subject to such pre-export regulatory controls and provide us with information and all necessary documentation to comply with the applicable laws and regulations. You are responsible at your expense for determining applicable export licensing or permitting requirements for a shipment, obtaining any required licenses or permits, and ensuring that the consignee is authorized as required by the applicable laws and regulations of the origin country, destination country, and any country(s) asserting jurisdiction over the goods. Further, you are responsible for ensuring that the end-use or end-user of the items shipped does not violate any specific control policies restricting certain types of exports, reexports and transfers of specifically enumerated items subject to the U.S. Export Administration Regulations or other similar export requirements.

We assume no liability to you or any other person for any loss or expense — including, but not limited to, fines and penalties, or the rejection, blocking or destruction of your shipment — if you fail to comply with any export controls, sanctions, or customs laws, rules or regulations.

Page 14, Liabilities Not Assumed

ORIGINAL

(k) Our inability to provide a copy of the delivery record, or a copy of the air waybill or a copy of the signature on delivery.

AMENDED

(k) Our inability to provide a copy of the delivery record, or a copy of the air waybill, a copy of the signature obtained, or a photo taken at delivery.

The following new paragraph is added to the Liabilities Not Assumed section as subparagraph (II):

(II) Any shipment regulated or prohibited by Canadian, U.S. or other applicable export control or sanctions laws or regulations. (See Export control laws section).

Page 18, Qualified Acceptance of Shipments

ORIGINAL 

Qualified Acceptance of Shipments

We reserve the right to refuse, hold or return a shipment for any reason, including, but not limited to, when in our opinion: (a) the shipment would be likely to cause damage or delay to other shipments, equipment or personnel, (b) the carriage of the shipment may be prohibited by law or may violate any of the Terms and Conditions as amended from time to time, (c) payment is not made in accordance with the terms set out in the Terms and Conditions, (d) acceptance of the shipment or shipments may jeopardize the provision of service to other customers, as solely determined by FedEx, or (e) the shipment is likely to sustain damage or loss in transit because of improper packaging or otherwise. We have no liability whatsoever for refusal or rejection of shipments.

AMENDED

Refusal or Rejection of Shipments

We reserve the right to refuse, hold or return any shipment and may do so at our sole discretion and without liability to us. We will execute that right when (but not limited to cases in which): (1) the shipment would be likely to cause damage or delay to other shipments, property or personnel, (2) the shipment is likely to sustain damage or loss in transit because of improper packaging or otherwise, (3) the shipment contains any prohibited or restricted items, (4) the account of the person or entity responsible for payment is not in good credit standing, (5) when acceptance of the shipment may jeopardize our ability to provide service to other customers, (6) when FedEx is unable to validate the identity of the shipper, or (7) when the shipper, recipient, or any of the parties involved are listed on any of the export controls or sanctions lists published and maintained by: the U.S. Department of Treasury, Office of Foreign Assets Control; the U.S. Department of Commerce, Bureau of Industry and Security; the U.S. Department of State; the United Nations Sanctions Committees; the European Union Council; the Government of Canada; and any other relevant authority, unless licensed or authorized by the relevant government agency or otherwise permitted under applicable laws.. We have no liability whatsoever for refusal or rejection of shipments.

Where required by law, including export controls, sanctions, and customs laws and regulations, FedEx may block or detain any shipment indefinitely and seek government authorization to return or destroy such shipment, and in such cases shall not be liable for any loss or damages that may result.

Page 19, Liabilities Not Assumed

ORIGINAL

• Any item whose carriage is prohibited by any applicable international treaty, law, government regulation, order or requirement of the country of origin or destination, or of any country through which the shipment may transit.

AMENDED

• Any item whose carriage is prohibited by any applicable international treaty, law, government regulation, order or requirement of the country of origin or destination, or of any country through which the shipment may transit, including shipments for which the shipper, recipient, or any of the parties involved are listed on any of the export controls or sanctions lists published and maintained by: the U.S. Department of Treasury, Office of Foreign Assets Control; the U.S. Department of Commerce, Bureau of Industry and Security; the U.S. Department of State; the United Nations Sanctions Committees; the European Union Council; the Government of Canada; and any other relevant authority, unless licensed or authorized by the relevant government agency or otherwise permitted under applicable laws.

Page 21, Routing and Re-Routing 

ORIGINAL

FedEx will determine the routing of all shipments, including using ground transportation, where appropriate. There are no stopping places which are agreed to at the time of tender of the shipment. We reserve the right to divert any shipment in order to facilitate its delivery (including the use of other carriers). Reroute does not apply to requests made by the recipient using FedEx Delivery Manager to request delivery to another address. See FedEx Delivery Manager Terms in the fedex.ca Terms of Use. 

FedEx may not reroute shipments when Adult Signature Required has been selected or applied.

AMENDED

FedEx will determine the routing of all shipments, including using ground transportation, where appropriate. There are no stopping places which are agreed to at the time of tender of the shipment. We reserve the right to divert any shipment in order to facilitate its delivery (including the use of other carriers). At the sole discretion of FedEx Express, some or all of the transportation, handling, and/or service of FedEx Express shipments may be performed by FedEx Ground Package System, Inc., FedEx Ground Package System, Ltd., or other carriers as may be selected by FedEx Express. FedEx Express will charge the rate applicable to the FedEx Express service selected by the shipper at the time of tender. The features and services provided by such alternative carriers may differ from those provided by FedEx Express. In the event FedEx Express selects another carrier to perform any portion or all of the service selected by the shipper, the remaining terms (or features and services) of FedEx Express service will continue to be governed by the FedEx Express Terms and Conditions contained herein.

Note: This section does not apply to requests made by the recipient using FedEx Delivery Manager to request delivery to another address. See FedEx Delivery Manager Terms in the fedex.ca Terms of Use. 

FedEx may not reroute shipments when Adult Signature Required has been selected or applied.

Page 11, Dangerous Goods

ORIGINAL

(m) Lithium batteries (UN 3090) that are Primary Non-Rechargeable require pre-approval to ship. This applies to IATA Section IA and Section IB lithium batteries. For details, go to fedex.ca/dg and enter keyword “lithium batteries.” FedEx Express does not accept UN 3090 and UN 3480 lithium batteries tendered as IATA Section II shipments; they must be tendered as fully regulated IATA Section IA or IB. In addition, FedEx Express does not accept waste batteries or batteries being shipped for recycling or disposal, including damaged or defective batteries (see IATA variation FX–04).

AMENDED

(m) In addition, FedEx Express does not accept waste batteries or batteries being shipped for recycling or disposal, including damaged or defective batteries (see IATA variation FX–04). All batteries transported under Special Provision A88 or A99 must be pre-approved. Email A88A99approvalrequest@fedex.com to begin the process

Page 21, Undeliverable Shipments

The following new bulleted list item is added to the Undeliverable Shipments section:

The shipper, recipient, or any other party involved in the shipment is listed on any of the export controls or sanctions lists published and maintained by: the U.S. Department of Treasury, Office of Foreign Assets Control; the U.S. Department of Commerce, Bureau of Industry and Security; the U.S. Department of State; the United Nations Sanctions Committees; the European Union Council; the Government of Canada; and any other relevant authority, and the shipment is not licensed or otherwise authorized by the relevant government agency.

Effective January 1, 2024, the FedEx Service Guide (Canadian Edition, Effective August 1, 2022) is amended as follows:

Page 15, FedEx Money-Back Guarantee

ORIGINAL

FedEx Money-Back Guarantee*

We offer a money-back guarantee for our services, subject to the terms and conditions set out in this FedEx Service Guide. This Guarantee can be suspended, modified or revoked at our sole discretion without prior notice, at any time, and from time to time, in respect of all customers or any particular customer.

(a) Money-Back Guarantee

For U.S. and Canada-based payors, we will, at our option and upon request, either refund or credit to the applicable invoice only your transportation charges, if we deliver your shipment more than 60 seconds after the applicable delivery commitment time (“service failure”). This money-back guarantee applies only to shipments tendered using FedEx First Overnight^®, FedEx Priority Overnight^®, FedEx Standard Overnight™, FedEx 2Day^®, FedEx Economy^®, FedEx 1Day^® Freight, FedEx International First^®, FedEx International Priority^® Express, FedEx International Priority^®, FedEx^® International Economy, FedEx^® International Priority Freight and FedEx^® International Economy Freight services. Contact FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339 for further information. This money-back guarantee is your exclusive remedy in the event of a service failure for the recovery of all or any portion of the FedEx charges for a shipment. If the money-back guarantee is suspended, there is no remedy or recovery of charges for a service failure. There are no delivery commitments for shipments on which the money-back guarantee is suspended.

AMENDED

FedEx Money-Back Guarantee* and Delivery Commitments 

We offer a money-back guarantee for our services, subject to the terms and conditions set out in this FedEx Service Guide. This Guarantee can be suspended, modified or revoked at our sole discretion without prior notice, at any time, and from time to time, in respect of all customers or any particular customer.

(a) Money-Back Guarantee

For U.S. and Canada-based payors, we will, at our option and upon request, either refund or credit to the applicable invoice only your transportation charges, if we deliver your shipment more than 60 seconds after the applicable delivery commitment time (“service failure”), except as otherwise described in these terms and conditions. This money-back guarantee applies only to shipments tendered using FedEx First Overnight®, FedEx Priority Overnight^®, FedEx Standard Overnight™, FedEx 2Day^®, FedEx Economy^®, FedEx 1Day^® Freight, FedEx International First^®, FedEx International Priority^® Express, FedEx International Priority^®, FedEx^® International Economy, FedEx^® International Priority Freight and FedEx^® International Economy Freight services. Contact FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339 for further information. This money-back guarantee is your exclusive remedy in the event of a service failure for the recovery of all or any portion of the FedEx charges for a shipment. If the money-back guarantee is suspended, there is no remedy or recovery of charges for a service failure. Delivery commitments can be suspended, modified, or revoked at our sole discretion without prior notice to you. There are no delivery commitments for shipments on which the money-back guarantee is suspended. For additional information, go to fedex.ca/mbg.

Page 19, Restrictions (International)

ORIGINAL

• Hazardous waste. This includes but is not limited to, used hypodermic needles or syringes transported for sterilization, recycling, disposal or for any other purpose, or other medical waste.

AMENDED

• Waste as defined by any law or regulation. This includes, but is not limited to, medical waste (such as hypodermic needles or syringes, contaminated medical equipment, or articles being sent for sterilization, recycling, or disposal), batteries that are capable of posing a safety hazard (such as used or damaged batteries), or items that pose an environmental hazard (such as used fluorescent bulbs).

Page 20, Restrictions (Intra-Canada)

ORIGINAL

• Hazardous waste. This includes but is not limited to, used hypodermic needles or syringes transported for sterilization, recycling, disposal or for any other purpose, or other medical waste.

AMENDED

• Waste as defined by any law or regulation. This includes, but is not limited to, medical waste (such as hypodermic needles or syringes, contaminated medical equipment, or articles being sent for sterilization, recycling, or disposal), batteries that are capable of posing a safety hazard (such as used or damaged batteries), or items that pose an environmental hazard (such as used fluorescent bulbs).

The following new section is added at the end of the FedEx Express Terms and Conditions:

FedEx International Connect Plus Supplemental Terms

In addition to the FedEx Express Terms and Conditions applicable to FedEx Express international services and service options, the following terms apply to the FedEx International Connect Plus (“FICP”) service. In the event of a conflict between the FedEx Express Terms and Conditions and these FICP terms, the FICP terms take precedence. 

A. Shipper acknowledges and agrees that the FedEx International Connect Plus service is exclusively for the transportation and delivery of international e-commerce shipments of goods purchased by/for the recipient consumer through Shipper’s website or other e-commerce channels or online marketplaces. Any shipment tendered to FedEx pursuant to the FICP service must originate from the Shipper’s designated address(es) and be destined for a recipient consumer in one of the approved destination countries/territories for FICP service. FedEx reserves the right to verify that Shipper’s shipments are destined for consumers and reserves the right to terminate Shipper’s participation in the FICP service, without notice, in the event of breach of this or any other requirement set forth herein.

B. The Money-Back Guarantee Policy does not apply to shipments tendered under the FICP service, and notwithstanding any provision to the contrary, Shipper is not entitled to request Money-Back Guarantee for FICP shipments.

C. Where available, FedEx reserves the right to auto-redirect to hold (ARTH) any shipment to a location determined by FedEx (e.g., a retail pickup point location or locker alliance). In some destinations, ARTH will be made prior to any delivery attempt. When ARTH is utilized, the recipient will be made aware of the pickup location and other pickup information through a door tag or automated notice sent to his/her mobile device or email address. FedEx reserves the right to release packages at residential delivery locations. Where not prohibited by applicable law, Shipper shall provide FedEx with contact information (email address and mobile number) for recipient consumer in order to provide the recipient consumer the option to use FedEx^® Delivery Manager to manage the delivery of the shipment.

D. FICP is only available to select countries and territories. See https://www.fedex.com/en-ca/shipping-services/international/ecommerce-connect-plus.html for more information. 

E. In addition to the prohibited or restricted items set forth above, Shipper is prohibited from tendering to FedEx perishable goods; merchandise for commercial, government, or military use; items intended for resale; or bulk orders (e.g., business-to-business shipments) through the FICP service.

Effective July 29, the FedEx Service Guide (Canadian Edition, Effective August 1, 2022) is amended as follows:

Page 7, Terms and Conditions

ORIGINAL

These Terms and Conditions are applicable to the transportation of any package, document, envelope, pallet, container or other item by FedEx Express when shipping between points within Canada, or from Canada to various international points including, but not limited to, any such items tendered by customers utilizing FedEx shipping systems, air waybills, labels and shipping software. The terms and conditions of the FedEx Express Rate Guide regarding importation of shipments into Canada via FedEx International Priority® Express, FedEx International Priority®, FedEx® International Priority Freight, FedEx® International Economy and FedEx® International Economy Freight are applicable to Canadian payors. These Terms and Conditions are published electronically at fedex.ca/serviceguide. The downloadable version (pdf) of this FedEx Service Guide at fedex.ca/serviceguide, as amended, is controlling. For international shipments tendered for FedEx International Premium™ (IP1) and FedEx® International Express Freight (IXF), please see the applicable IP1/IXF Terms and Conditions for these services. Refer to fedex.ca/serviceguide. These Terms and Conditions include terms regarding the importation and Customs clearance of shipments into Canada. See the FedEx Ground® Terms and Conditions in this FedEx Service Guide when shipping by FedEx Ground.

AMENDED

These Terms and Conditions are applicable to the transportation of any package, document, envelope, pallet, container or other item by FedEx Express when shipping between points within Canada, or from Canada to various international points including, but not limited to, any such items tendered by customers utilizing FedEx shipping systems, air waybills, labels and shipping software. The terms and conditions of the FedEx Express Rate Guide regarding importation of shipments into Canada via FedEx International Priority® Express, FedEx International Priority®, FedEx® International Priority Freight, FedEx® International Economy, FedEx® International Economy Freight and FedEx® International Deferred Freight are applicable to Canadian payors. These Terms and Conditions are published electronically at fedex.ca/serviceguide. The downloadable version (pdf) of this FedEx Service Guide at fedex.ca/serviceguide, as amended, is controlling. For international shipments tendered for FedEx International Premium™ (IP1) and FedEx® International Express Freight (IXF), please see the applicable IP1/IXF Terms and Conditions for these services. Refer to fedex.ca/serviceguide. These Terms and Conditions include terms regarding the importation and Customs clearance of shipments into Canada. See the FedEx Ground® Terms and Conditions in this FedEx Service Guide when shipping by FedEx Ground.

Page 11, Dangerous Goods

ORIGINAL

(i) Dangerous goods may not be shipped using FedEx Economy®, FedEx First Overnight®, or FedEx® International Economy services. Notwithstanding the foregoing, inaccessible dangerous goods, as that term is defined by FedEx, are acceptable for FedEx® International Economy service for delivery from Canada to the U.S. only. Dry Ice is accepted for FedEx International First®, FedEx First Overnight®, FedEx 2Day®, FedEx Priority Overnight®, FedEx Standard Overnight™, FedEx International Priority® Express, FedEx International Priority®, FedEx® International Economy (Canada to U.S. shipments only), FedEx® International Priority Freight, FedEx® International Economy Freight, and FedEx 1Day® Freight services up to designated weight limits allowed. The Dry Ice Surcharge is applicable to the following services: FedEx First Overnight®, FedEx Priority Overnight, FedEx Standard Overnight™, FedEx 2Day®, FedEx International First®, FedEx International Priority Express, FedEx International Priority®, and FedEx® International Economy (Canada to U.S. shipments only). If a shipment contains both dry ice and dangerous goods (accessible or inaccessible), only dangerous goods charges will be assessed (the Dry Ice Surcharge will not be assessed).

AMENDED

(i) Dangerous goods may not be shipped using FedEx Economy®, FedEx First Overnight®, FedEx® International Economy or FedEx® International Deferred Freight services. Notwithstanding the foregoing, inaccessible dangerous goods, as that term is defined by FedEx, are acceptable for FedEx® International Economy service for delivery from Canada to the U.S. only. Dry Ice is accepted for FedEx International First®, FedEx First Overnight®, FedEx 2Day®, FedEx Priority Overnight®, FedEx Standard Overnight™, FedEx International Priority® Express, FedEx International Priority®, FedEx® International Economy (Canada to U.S. shipments only), FedEx® International Priority Freight, FedEx® International Economy Freight, and FedEx 1Day® Freight services up to designated weight limits allowed. The Dry Ice Surcharge is applicable to the following services: FedEx First Overnight®, FedEx Priority Overnight, FedEx Standard Overnight™, FedEx 2Day®, FedEx International First®, FedEx International Priority Express, FedEx International Priority®, and FedEx® International Economy (Canada to U.S. shipments only). If a shipment contains both dry ice and dangerous goods (accessible or inaccessible), only dangerous goods charges will be assessed (the Dry Ice Surcharge will not be assessed).

Page 12, “Declared Value and Limits of Liability (Not Insurance Coverage)”

ORIGINAL

(g) Declared Value for Customs and Carriage Limits. All shipments containing items of extraordinary value are limited to a maximum declared value for carriage of $1,000, the Warsaw Convention liability limit or the Montreal Convention liability limit, whichever is applicable (See paragraph “j” below). For the contents of a FedEx Envelope or a FedEx Pak shipment, the maximum declared value for customs is $500 and the maximum declared value for carriage is $100 (for intra-Canada shipments) or the greater of $100 and the applicable Convention liability limit (for international shipments). Goods with a value (actual or declared) exceeding $500 should not be shipped in a FedEx Envelope or FedEx Pak. Except as otherwise noted above, the maximum declared value for carriage for a shipment sent via FedEx 1Day® Freight service is limited to $100,000 and for all other intra-Canada shipments is limited to $50,000. For international shipments, the maximum declared value for customs and/or carriage may differ from country to country and may depend on the contents of the shipment.

In the absence of any destination country specific provisions or laws specifying a lower maximum declared value for carriage, the maximum declared value for carriage for shipments sent via FedEx® International Priority Freight and FedEx® International Economy Freight is $100,000 and for all other international shipments is $50,000. Under no circumstances will the maximum declared value for carriage exceed the maximum specified herein.

AMENDED

(g) Declared Value for Customs and Carriage Limits. All shipments containing items of extraordinary value are limited to a maximum declared value for carriage of $1,000, the Warsaw Convention liability limit or the Montreal Convention liability limit, whichever is applicable (See paragraph “j” below). For the contents of a FedEx Envelope or a FedEx Pak shipment, the maximum declared value for customs is $500 and the maximum declared value for carriage is $100 (for intra-Canada shipments) or the greater of $100 and the applicable Convention liability limit (for international shipments). Goods with a value (actual or declared) exceeding $500 should not be shipped in a FedEx Envelope or FedEx Pak. Except as otherwise noted above, the maximum declared value for carriage for a shipment sent via FedEx 1Day® Freight service is limited to $100,000 and for all other intra-Canada shipments is limited to $50,000. For international shipments, the maximum declared value for customs and/or carriage may differ from country to country and may depend on the contents of the shipment.

In the absence of any destination country specific provisions or laws specifying a lower maximum declared value for carriage, the maximum declared value for carriage for shipments sent via FedEx® International Priority Freight, FedEx® International Economy Freight or FedEx® International Deferred Freight is $100,000 and for all other international shipments is $50,000. Under no circumstances will the maximum declared value for carriage exceed the maximum specified herein.

Effective July 31, 2023, the FedEx Service Guide (Canadian Edition, Effective August 1, 2022) is amended as follows:

Page 26, Collect on Delivery (COD) Service

ORIGINAL

1. FedEx Ground offers collect-on-delivery service for packages within Canada and from Canada to the U.S. To request C.O.D. service, shipper must prepare and attach to each C.O.D. package a C.O.D. label showing the amount to be collected. Shipper must also enter the amount to be collected on the FedEx Ground Pick-Up Record in the space provided for such purpose. The amount to be collected must be specified in Canadian dollars for intra-Canada C.O.D. and in U.S. dollars for Canada to U.S.C.O.D. The entry of a C.O.D. amount on the FedEx Ground Pick-Up Record is not a declaration of value for the package. If the shipper does not also declare the value of the package, FedEx Ground’s liability for loss of or damage to the package shall be limited to the loss or damage actually sustained by the shipper or $100, whichever is lower.

AMENDED

1. FedEx Ground offers collect-on-delivery service for packages within Canada. To request C.O.D. service, shipper must prepare and attach to each C.O.D. package a C.O.D. label showing the amount to be collected. Shipper must also enter the amount to be collected on the FedEx Ground Pick-Up Record in the space provided for such purpose. The amount to be collected must be specified in Canadian dollars. The entry of a C.O.D. amount on the FedEx Ground Pick-Up Record is not a declaration of value for the package. If the shipper does not also declare the value of the package, FedEx Ground’s liability for loss of or damage to the package shall be limited to the loss or damage actually sustained by the shipper or $100, whichever is lower.

ORIGINAL

4. Our liability for failure to collect the C.O.D. amount, failure to collect the specified form of payment, collection of an instrument in the wrong amount, or failure or delay in delivering the payment instrument is limited to the lesser of the C.O.D. amount and $5,000 unless a higher value is declared at time of tender, and a greater charge is paid as provided in the current FedEx Service Guide.

AMENDED 

4. Our liability for loss, damage, delay, misdelivery, misinformation, nondelivery, failure to collect the C.O.D. amount, failure to collect the specified form of payment, collection of an instrument in the wrong amount, or failure or delay in delivering the payment instrument is limited to the declared value, subject in every event to the maximum declared-value limits and other limitations referenced above and in the Declared Value and Limits of Liability section.

ORIGINAL

6. When the C.O.D. barcode label is used by the shipper for shipments within Canada, the shipper may request FedEx Ground to accept post-dated cheques as a C.O.D. payment. FedEx Ground does not accept post-dated cheques as a C.O.D. payment for shipments to the U.S. The shipper must clearly print and highlight the shipper’s request to accept post-dated cheques on the C.O.D. label attached to the package. If the shipper uses an electronic shipping solution to process the package, the shipper must use the “Any Payment Type” service code. FedEx Ground accepts post-dated cheques at the shipper’s request only; FedEx Ground will not accept a post-dated cheque from the package’s recipient as a C.O.D. payment unless so requested by the shipper. FedEx Ground will not accept post-dated cheques dated more than ninety (90) days after the delivery date, and FedEx Ground will not accept more than three (3) post-dated cheques per C.O.D. package.

AMENDED

6. When the C.O.D. barcode label is used by the shipper for shipments within Canada, the shipper may request FedEx Ground to accept post-dated cheques as a C.O.D. payment. The shipper must clearly print and highlight the shipper’s request to accept post-dated cheques on the C.O.D. label attached to the package. If the shipper uses an electronic shipping solution to process the package, the shipper must use the “Any Payment Type” service code. FedEx Ground accepts post-dated cheques at the shipper’s request only; FedEx Ground will not accept a post-dated cheque from the package’s recipient as a C.O.D. payment unless so requested by the shipper. FedEx Ground will not accept post-dated cheques dated more than ninety (90) days after the delivery date, and FedEx Ground will not accept more than three (3) post-dated cheques per C.O.D. package.

Page 27, Declared Value and Limits of Liability (Not Insurance Coverage)

Paragraph (c) of the Declared Value and Limits of Liability (Not Insurance Coverage) is deleted.

Effective September 1, 2023, the FedEx Service Guide (Canadian Edition, Effective August 1, 2022) is amended as follows:

Page 28, Liabilities Not Assumed

ORIGINAL

(h) FedEx Ground’s inability to provide a copy of the delivery record or a copy of the signature obtained at delivery.

AMENDED

(h) FedEx Ground’s inability to provide a copy of the delivery record, a copy of the signature obtained, or a photo taken at delivery.

Page 30, Pickup and Delivery Service

ORIGINAL

(a) Pickup Service

Charges for pickup service shall apply in addition to the rates set forth in this FedEx Service Guide in effect at the time of shipment. Upon payment of the applicable pickup service charge, FedEx Ground will call at the premises of qualified shippers, once each business day, if required, to pick up packages for delivery.

AMENDED

(a) Pickup Service

Charges for pickup service shall apply in addition to the rates set forth in this FedEx Service Guide in effect at the time of shipment. Upon payment of the applicable pickup service charge, FedEx Ground will call at the premises of qualified shippers, once each business day, if required, to pick up packages for delivery. At the sole discretion of FedEx Ground, some or all of the transportation, handling, and/or service of FedEx Ground shipments may be performed by Federal Express Corporation, Federal Express Canada Corporation, or other carriers as may be selected by FedEx Ground. FedEx Ground will charge the rate applicable to the FedEx Ground service selected by the shipper at the time of tender. The features and services provided by such alternative carriers may differ from those provided by FedEx Ground. In the event FedEx Ground selects another carrier to perform any portion or all of the service selected by the shipper, the remaining terms (or features and services) of FedEx Ground service will continue to be governed by the FedEx Ground Terms and Conditions contained herein.

Page 31, Pickup and Delivery Service

ORIGINAL

iii. FedEx Ground may, at its sole discretion, utilize a postal service or an interline cartage agent for deliveries to remote rural areas or in the event of extreme or unexpected seasonal package volume. Packages tendered to a postal service or interline cartage agent may result in additional transit days and/or service restrictions. Please contact FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339 for more information.

AMENDED

iii. FedEx Ground may, at its sole discretion, utilize a postal service, an interline cartage agent, a freight forwarding service, or other carrier for pickups and deliveries, which may result in additional transit days and/or service restrictions. Our tender of a shipment to a postal service, an interline cartage agent, a freight forwarding service, or other carrier constitutes delivery of the shipment by us for all purposes. 

At the sole discretion of FedEx Ground, some or all of the transportation, handling, and/ or service of FedEx Ground shipments may be performed by Federal Express Corporation, Federal Express Canada Corporation, or other carriers as may be selected by FedEx Ground. FedEx Ground will charge the rate applicable to the FedEx Ground service selected by the shipper at the time of tender. The features and services provided by such alternative carriers may differ from those provided by FedEx Ground. In the event FedEx Ground selects another carrier to perform any portion or all of the service selected by the shipper, the remaining terms (or features and services) of FedEx Ground service will continue to be governed by the FedEx Ground Terms and Conditions contained herein.

Page 32, Prohibited Items

The following additional items are added to the list of items prohibited for shipments from Canada to the U.S.:

Soil or dirt, including samples and any soil or dirt used for lab or other testing.

Page 33, Undeliverable Shipments

The following new bulleted list item is added to the Undeliverable Shipments section:

The package was tendered without a FedEx barcode label.

Effective January 1, 2023, the FedEx Service Guide (Canadian Edition, Effective August 1, 2022) is amended as follows:

Page 28, FedEx Money-Back Guarantee

ORIGINAL

FedEx Money-Back Guarantee

FedEx Ground offers a money-back guarantee for our services. This guarantee can be suspended, modified or revoked at our sole discretion without prior notice to you. 

The money-back guarantee is your exclusive remedy in the event of a service failure for the recovery of all or any portion of the FedEx charges for a shipment. If the money-back guarantee is suspended, there is no remedy or recovery of charges for a service failure. There are no delivery commitments for shipments on which the money-back guarantee is suspended.

AMENDED

FedEx Money-Back Guarantee and Delivery Commitments

FedEx Ground offers a money-back guarantee for our services. This guarantee can be suspended, modified or revoked at our sole discretion without prior notice to you. 

The money-back guarantee is your exclusive remedy in the event of a service failure for the recovery of all or any portion of the FedEx charges for a shipment. If the money-back guarantee is suspended, there is no remedy or recovery of charges for a service failure. Delivery commitments can be suspended, modified, or revoked at our sole discretion without prior notice to you. There are no delivery commitments for shipments on which the money-back guarantee is suspended. For additional information, go to fedex.ca/mbg.

Effective January 29, 2024, the FedEx Service Guide (Canadian Edition, Effective August 1, 2022) is amended as follows:

Page 26, Collect on Delivery (COD) Service

ORIGINAL

1. FedEx Ground offers collect-on-delivery service for packages within Canada. To request C.O.D. service, shipper must prepare and attach to each C.O.D. package a C.O.D. label showing the amount to be collected. Shipper must also enter the amount to be collected on the FedEx Ground Pick-Up Record in the space provided for such purpose. The amount to be collected must be specified in Canadian dollars. The entry of a C.O.D. amount on the FedEx Ground Pick-Up Record is not a declaration of value for the package. If the shipper does not also declare the value of the package, FedEx Ground’s liability for loss of or damage to the package shall be limited to the loss or damage actually sustained by the shipper or $100, whichever is lower.

AMENDED

1. FedEx Ground offers collect-on-delivery service for packages within Canada until January 29, 2024 when this service will be retired. To request C.O.D. service, shipper must prepare and attach to each C.O.D. package a C.O.D. label showing the amount to be collected. Shipper must also enter the amount to be collected on the FedEx Ground Pick-Up Record in the space provided for such purpose. The amount to be collected must be specified in Canadian dollars. The entry of a C.O.D. amount on the FedEx Ground Pick-Up Record is not a declaration of value for the package. If the shipper does not also declare the value of the package, FedEx Ground’s liability for loss of or damage to the package shall be limited to the loss or damage actually sustained by the shipper or $100, whichever is lower.

Effective July 18, 2024, the FedEx Service Guide (Canadian Edition, Effective August 1, 2022) is amended as follows:

Page 31, Delivery Service

ORIGINAL

(b) Delivery Service 

i. FedEx Ground does not offer a restricted-delivery service and may deliver to someone other than the person or entity named as the recipient. We also may make an indirect delivery. An “indirect delivery” is a delivery to a consignee other than the consignee named on the address label. The recipient of the indirect delivery must be a neighbour in close proximity to the actual consignee and must agree to sign for the package. The delivery driver must note the indirect delivery in his delivery scanner, and then leave a completed doorknocker at the actual consignee’s location detailing where the package was left. For residential deliveries, the driver may, in his sole discretion, leave the package behind at a safe place without obtaining a signature if no conflicting FedEx Delivery Signature Option is selected. U.S. recipients may be able to utilize FedEx Delivery Manager to authorize release of the package without anyone present. Where a signature is required, FedEx will make up to three attempts at delivery. A notice that delivery has been attempted will be left at the recipient’s address after the first, second and third attempts. After the third delivery attempt, the package will be returned to the FedEx Ground terminal and held up to seven (7) days while FedEx Ground attempts to contact the recipient. If the recipient cannot be contacted and the package delivered, the package will be returned to the shipper. (See the Delivery Signature Options section.) 

AMENDED

(b) Delivery Service 

i. FedEx Ground does not offer a restricted-delivery service and may deliver to someone other than the person or entity named as the recipient. We also may make an indirect delivery. An “indirect delivery” is a delivery to a consignee other than the consignee named on the address label. The recipient of the indirect delivery must be a neighbour in close proximity to the actual consignee and must agree to sign for the package. The delivery driver must note the indirect delivery in his delivery scanner, and then leave a completed doorknocker at the actual consignee’s location detailing where the package was left. For residential deliveries, the driver may, in his sole discretion, leave the package behind at a safe place without obtaining a signature if no conflicting FedEx Delivery Signature Option is selected (see the Delivery Signature Options section). If delivery of a shipment cannot be completed on the initial delivery attempt, we will, at our sole option, either attempt re-delivery and/or hold the shipment at our facility and an attempt may be made to notify the recipient to establish further instructions. Re-delivery service will be provided at no additional charge. A notice of attempted delivery will be left at the recipient’s address after each attempted delivery. (b) If after three attempted deliveries and/or three attempts to notify the recipient, or after being held for five business days from the date the shipment is received and has cleared customs in the destination station, the shipment will be considered undeliverable (See “Undeliverable Shipments”). For packages destined to a residential address in the U.S., one delivery attempt will be made, then we will, at our sole option, either attempt re-delivery or hold the shipment at our facility and contact the recipient or shipper for further instructions. After five business days from the date of the shipment, the shipment will be considered undeliverable (See “Undeliverable Shipments”). 

In order to facilitate delivery or release of a shipment, FedEx may, at its sole discretion, contact the recipient to obtain delivery instructions, or to notify them that a delivery is scheduled, that a delivery has been completed or that a shipment is available for pickup at a Hold at FedEx Location facility. Where available, FedEx may also permit recipients to request modification or customization of delivery through methods approved by FedEx.