Ship. Pick up. Drop off. Relax. Now at Staples.

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FedEx and Staples are a great package deal.

Conveniently ship, pick up or drop off your FedEx packages at Staples—we’ve got you covered.

Flexibility

Ship, pick up or drop off your FedEx packages when it best fits your needs and schedule.

Security

Get extra peace of mind by picking up your packages from a secure FedEx retail location.

Convenience

Visit a participating Staples location in your neighbourhood to access FedEx^® shipping services.

Take control of your future home deliveries

Request to have your incoming packages delivered to a secure Staples location for pickup using FedEx^® Delivery Manager — and get that extra peace of mind.

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How do I redirect my packages?*

Enter your Tracking ID.

Locate and click Manage Delivery and then Hold at Location on the tracking results page.^†

Enter the original delivery address for authentication.

View and select from the list of available FedEx retail locations then click Submit.

TRACK AND REDIRECT NOW

*This option may not be available for all shipments.
^†This option will appear, if available, once the shipment is on its way.

Ship or drop off on your way.

Do you need to ship a package or return an online purchase? You can conveniently ship or drop off your packages inside participating Staples locations near where you live, work or shop.

How do I prepare my packages?

Step 1

Bring the item(s) you would like to ship or return.

Step 2

Purchase packing materials in-store, choose from complimentary FedEx packaging or use your own packaging.

Step 3

Purchase FedEx shipping services inside the store.

If you already have a FedEx return label, bring it with you, or create and print a shipping label online using your credit card or account prior to arriving at the location. Learn how.

SEE PACKING TIPS

Frequently Asked Questions

General Information

How do I find a Staples location that offers FedEx services?

To find a location near you including store hours, directions, and latest drop-off times, please click here. Once you are inside one of these locations, please look for any FedEx signage or visit the main counter/register for assistance.

Do I have to pay a premium fee or surcharge when I pick up or drop off my FedEx packages?

There is no premium fee or surcharge for dropping off or redirecting your packages for pickup.

How can I track the status of my FedEx packages?

Staples will provide you with a FedEx^® tracking number, so you can easily track the status of your packages from your desktop, laptop or mobile device. For added convenience, download the FedEx^® Mobile App.

Who can I contact if I have questions or concerns regarding my FedEx packages?

For package-related or location-specific questions or concerns, please visit fedex.ca/contact or call FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339.

Shipping / Dropping off

Can I ship or drop off items identified as dangerous goods at a Staples location?

Staples locations do not accept dangerous goods. To ship these items, please visit a FedEx Ship Centre or call FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339.

Picking Up / Redirecting

What is required to pick up my package?

You will need to bring a government-issued photo identification that includes the recipient’s address along with your FedEx^® tracking number. For details, please visit fedex.ca/ID.

How long will you hold my FedEx packages for pickup?

Your packages will be held up to five business days before being returned to the nearest FedEx facility. To track the status of your package, please visit fedex.ca/track. For additional assistance, please visit fedex.ca/contact or call 1.800.GoFedEx 1.800.463.3339.