What are the benefits of FedEx Billing Online?

Managing FedEx accounts, shipments, invoices, and payments has never been easier. You may sort invoices by invoice number, type, activity, age, due date, or amount due. If you have multiple billing accounts, you may choose to consolidate accounts under a single FedEx User ID, allowing you to view all billing accounts within one login, or even link them to see all invoices against a single account. You may also choose to manage each account separately with its own User ID. Additionally, you can invite additional users to view and act on invoices for your billing account.
 

Benefits

• Easy to use
• Secure connection to FedEx
• Convenient
• Improves efficiency
• Eliminates excess paperwork
• Streamlines account management

Features

• Manage multiple accounts separately or under one FedEx User ID
• Consolidate multiple accounts under a single account
• Review your account activity online
• View Proof of Delivery information for your shipments
• Download invoices as PDF files
• Download invoice details in a CSV, TXT, Excel, or XML data file
• Request invoice adjustments
• Pay invoices online using credit cards
• Receive email notifications for new invoices, new credits, and past due invoices

How do I register for FedEx Billing Online?

Visit fedex.ca/invoice to register for FedEx Billing Online. If you already have a FedEx User ID and Password, click 'Log in', enter your ID and Password, and follow the instructions on screen to register. If you don't currently have one, click ‘Register’. Download the Registration Guide for step-by-step instructions.*

The first user who registers an account for FedEx Billing Online will be the FedEx Billing Online Administrator by default. When registering, please provide all requested company and contact information, and if necessary, two recent FedEx invoice numbers issued within the last 60 days. If you do not have two recent invoice numbers, please contact FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339 for account verification.

* You will need Internet access and a web browser. Please ensure that you are using the most recent version of the web browser and that it has the latest security updates.
 

How do I know my invoice information is secure?

The security of your account, invoicing, and payment information is very important to FedEx. FedEx Billing Online automatically encrypts your confidential information using Secure Sockets Layer (SSL) protocol with an encryption key length of 128 bits. FedEx is committed to managing all of your information with the highest standards of information security.
 

Can I still register if I don't have two recent invoices?

To ensure proper access to your account information, FedEx Billing Online asks you to provide two invoice numbers billed to your account within the last 60 days. If you are a new customer, or you do not have copies of recent invoices, you may still register for FedEx Billing Online by contacting FedEx Customer Support to validate your account information over the phone. For more help, please visit Contact Us.

Will all of my FedEx accounts be covered by FedEx Billing Online?

Once you register one account for FedEx Billing Online, you may use the ‘Add Account’ option (from the Summary page) to register additional accounts for FedEx Billing Online using the same FedEx User ID. If your company currently has multiple FedEx account numbers that roll up to a single master account, you only need to register the master account to view all shipments charged to the master or any of its associated accounts. If you want to manage each billing account using a separate User ID, you may complete the initial registration process for each account and choose a User ID and Password as appropriate.

If I have multiple accounts, how will my invoice information be presented?

You will receive a separate invoice for each account. If you currently receive one invoice with charges for all of your accounts, this format will not change.

Can I view all invoices for multiple accounts in FedEx Billing Online at the same time?

Yes. You can establish a Parent/Child relationship between your accounts so that when you log in to FedEx Billing Online for the parent account you can see its invoices and those issued to all the related child accounts. To set up a Parent/Child relationship, select the ‘Add an Account’ option from the Summary page, enter the child account’s FedEx account number and Company Name, and then click the ‘Add a child account’ button. The bill-to country of the child account must be the same country as the parent account.

If you have credit card-linked accounts, you can view multiple accounts by adding a primary account. To add a primary account from the navigation menu, select ‘Administration’ and then select ‘Manage Accounts’. Above the primary accounts table, click ‘Add Primary Account’.

Note: Only available to Admin users. FedEx Billing Online will display a drop-down list allowing you to switch between each primary account available on the Summary page.

Can I assign names to my accounts so that I can easily recognize them?

Yes. You can assign custom names to each of your accounts that you have registered with FedEx Billing Online. From the navigation menu, select 'Administration' and choose 'Application Settings'. Select the account number from the drop-down that you want to change, then enter the Store ID. If there is only one account, type in the Store ID only (the account number is read-only). Click 'Save Settings' at the bottom to save your changes.

Note: This feature is only available for invoiced accounts and Admin users.

Can I update my credit card details in FedEx Billing Online?

Yes. If your FedEx account is currently linked to a credit card for automated payment of your invoices, you can update this information from within FedEx Billing Online. Here’s how:

• Go to the FedEx Billing Online navigation menu
• Select the ‘Manage Payments’ drop-down
• Choose ‘Payment Profiles’ (all of your saved profiles will be displayed)
• Select ‘Edit’ to make any necessary changes
• Click ‘Edit’ to view the payment profile details and make any updates
• Check the box to agree to terms and conditions
• Click ‘Update Payment Profile’

How do I view all of my outstanding invoices?

After you log in to FedEx Billing Online, you will see a Summary page which includes tiles for your total ‘Account Balance’ and total ‘Past Due’ amount, if applicable.

What are the invoice table filters and search options?

How do I know which invoices are past due?

After you log in to FedEx Billing Online, you will see a Summary page with a Summary tile for past due invoices. Select the ‘Past Due’ tile to view all past due invoices.

Can I view my closed invoices?

Invoice information is available for 180 days after the invoice is paid in full. Only invoices that became due after you registered with FedEx Billing Online will be shown. If an invoice is closed, it will be noted next to the invoice in the ‘Invoice Status’ column. You can also view your closed invoices by filtering the ‘Closed’ status in the Invoice Detail section.

Can I print or save a copy of my invoice?

You can retrieve a PDF version of your invoice to be saved or printed. From the navigation menu, select Invoices or from the Summary page, click View all Invoices. In the invoice table, select the checkboxes for the invoices you wish to download. Click Download above the table. In the popup window, select the file type. For PDF: choose whether to Print and create a single PDF of all selected invoices, or Download/Save to create a zip file with the individual PDFs. In the Download Centre, click the download link.

Note: You can download up to 10 invoices at a time. To view the invoice in PDF format, you may need to install the free Adobe Acrobat Reader on your computer.

How do I view Proof of Delivery information for my shipment?

Proof of Delivery information can be viewed from the Shipment Details screen accessed by either clicking on the Tracking ID from the Invoice Detail View, or by performing a Quick Search using the Tracking ID Number. When the Shipment Details screen is displayed, click the ‘View signature proof of delivery’ link.

Can I view, download, and print customs accounting details?

Yes, you can view, download, and print duty/tax invoices and associated customs documents. Please save or print the invoice and/or associated customs documents if you need to archive them. Invoice information is available for 180 days after the payment date.

How do I change my address for FedEx Billing Online if I’m currently registered for FedEx Billing Online in another country?

In order to change your address for FedEx Billing Online, you will need to first unregister from FedEx Billing Online in the current country and then register in the new country. If you have any questions, please contact FedEx Customer Support.

General

Which payment methods can I use for online payment?

You can make payments online to FedEx using any of the following payment methods:

• Credit Card (American Express, MasterCard, Visa)
• Debit Card (MasterCard, Visa)
• PayPal
• Electronic Funds Transfer (available for business accounts billed in Canadian dollars)

All online payment methods require you to create a Payment Profile. You can set up multiple Payment Profiles to enable you to quickly choose different payment methods with which to pay your invoices.

How many Payment Profiles can I create?

You can create up to 5 credit Payment Profiles, 10 EFT Payment Profiles, and 1 PayPal per account.

Do I need to create a Payment Profile to make an online payment?

Yes. All online payments, either on-demand or scheduled, require you to select a Payment Profile that you have already created in order to make or schedule the payment.

Can I set my account to automatically pay new invoices?

Yes. You can enrol your account in FedEx AutoPay so that new invoices issued to your account will automatically be charged to your chosen payment method and notifications of new charges are sent to you via email. From the navigation menu, select Manage Payment to set up FedEx AutoPay. Ensure that you have created a Payment Profile with the payment details you wish to use and then click the 'Set up AutoPay' button from the Manage Payment Preferences screen.

How do I know if FedEx has applied my payment?

After your payment is applied, FedEx Billing Online will automatically deduct your payment from the amount due. Online payments will be applied within 24-48 hours. If you paid your invoice balance in full, FedEx Billing Online will change the status of the invoice to ‘Closed’. You may view the history of any payments or credit notes applied to a particular invoice by clicking the invoice number on the Invoice Details page and scrolling down to the Payments and Charges section to view the Transaction history.

Electronic Funds Transfer (EFT)

What is the maximum amount I can pay via EFT?

The maximum payment amount per invoice is $50,000 CAD.

How many EFT Payment Profiles can I create?

You can create and save up to 10 EFT Payment Profiles.

What banking information is required to set up an EFT Payment Profile?

To set up an EFT, you will need the following details:

• Financial Institution Number: 3 numeric digits specific to your bank
• Bank Transit Number: 5 numeric digits specific to your bank branch 
• Bank Name: Auto populates, once the Financial Institution Number and Transit Number are entered
• Bank Account Number: 7-12 numeric digits

Who can set up the EFT Payment Profile?

The FedEx account must be a business account, the invoicing must be in Canadian dollars (i.e., CAD), and the user must be an Administrator on the account.

How do I set up an EFT Payment Profile?

1. Log in to FedEx Billing Online
2. Click Manage Payments from the left-hand menu
3. Select Payment Profiles.
4. Click on 'Add New Payment Profile'
5. Choose New EFT
6. Save up to 10 profiles in the Payment Profiles section

How do I set a payment profile as the default when paying an invoice?

1. Log in to FedEx Billing Online
2. Click Manage Payments
3. Turn off AutoPay if it’s on
4. Select Payment Profiles
5. If you already have a default profile, deselect the ‘Set as Default’ checkbox
6. Select the desired payment profile and view its details
7. Click ‘Set as Default’ and check the box to make this profile the default

Credit Card

My FedEx account is linked to a credit card, can I pay invoices through FedEx Billing Online?

Invoices issued to your account will normally be paid automatically using the credit card linked to your FedEx account and therefore are not available to be paid via FedEx Billing Online. If the saved credit card in the profile has expired, the payments for the items in the current billing cycle will fail and the invoices will appear in Past Due status in the invoice table. If the credit card saved in the payment profile is about to expire, a trigger will be raised one month and 15 days before the expiration date. A banner will be displayed on the Summary page with a message ‘Credit card is about to expire, and the account will be placed on hold if the card expires’ and an Update Card and Pay option. This banner will remain on the Summary page until the card is updated.

Did FedEx charge me $1 to add my credit card to a Payment Profile?

FedEx Billing Online performs an authorization transaction for $1 CAD against the credit card being added to a new or updated Payment Profile. This charge is only to confirm that the credit card details are valid and this payment is never paid to FedEx. This payment will be returned to you by your card issuer.

Why am I asked to enter my credit card's Security Code when I create a linked Payment Profile?

FedEx takes cardholder security very seriously and therefore takes steps to ensure that we only accept credit cards from the cardholder. When credit cards are linked to a Payment Profile, an authentication of the card details is performed with the issuing bank of your credit card using a transaction of $1 CAD. You are asked by your bank to enter your security code/password as part of this transaction to confirm your identity. The $1 transaction is never paid to FedEx and will be returned to you by your card issuer.

How do I inform FedEx that I disagree with the charges on my invoice?

If you have concerns about an invoice or specific shipment and need to dispute it prior to payment, you can submit a dispute online. Individual shipments can be disputed by clicking the appropriate tracking number and the ‘Dispute’ button. You will be asked to select a reason for the dispute and to provide additional details describing the nature of your dispute.

How does FedEx handle billing disputes, and how can I monitor the status of my dispute?

We strive to respond within 7-15 business days. Once we review the dispute, we'll either approve it and credit your account or deny it and provide an explanation. If we need more information, we'll put the dispute on hold and keep you informed. To keep track of your disputes, log in to your account, select the invoice number, go to the Payments and Charges section, then click on ‘Dispute Activity’. From there, select the dispute ID to see the details.

How do I download a file?

Use the ‘Download Centre’ feature to view all download requests initiated within the last 14 calendar days. Files ready for download will show a status of ‘Complete’. Downloads not yet complete will be in ‘Pending’ status. You have the option to clear a specific file by clicking ‘Remove’. FedEx Billing Online will automatically remove download results after 14 calendar days.

What should I do if the data I attempted to download exceeds the maximum file size?

To ensure download results are shown quickly, FedEx Billing Online prevents the download of very large amounts of detail. In the event that your download request exceeds the maximum file size, use the drop-down boxes and/or the date range options to reduce the number of records returned.

How do I change my FedEx Billing Online password?

Click your name in the purple bar at the top, then go to ‘My profile’ to edit your username and password.

Can non-administrator users receive email notifications from FedEx Billing Online?

Yes. Non-admin users (those categorized in the application as Standard or View only users) can select the specific email notification types they wish to receive. For Admin users, all FBO notifications will be received by default.  

How do I cancel my FedEx Billing Online service?

If you no longer want to receive your invoices via FedEx Billing Online, you can deregister your account. From the 'Administration' tab on the left, select 'Manage Accounts'. In the table of primary accounts, click the kebab menu or check the box next to the account you want to remove, then select 'Remove From Billing'. Confirm removing this account from billing. Only the administrator can perform these functions.

What happens if I forget my password?

If you forgot your password for FedEx Billing Online, click on the ‘Forgot Your Password’ link on the main FedEx Billing Online login screen. You will be prompted to provide information verifying your identity and you will then receive a password reminder via email.

How do I sign up for Email PDF invoices?

From the navigation menu, select 'Administration' and then choose 'Application Settings'. If you want to receive all your invoice summaries in a PDF format via email, toggle 'On the Invoice Summary' via email toggle bar. If it is toggled 'Off', you will not receive the invoice summaries via email, but you can still view the electronic invoices in the application. Click ‘Save Settings’ to save the changes applied.

Note: Only available to Admin users and Invoiced accounts.