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What Numbers Can I Track?
Advanced Tracking (FedEx Tracking)
To view information for all your shipments created on fedex.com without tracking numbers, simply log in and access the advanced “FedEx Tracking” application.
Track by tracking number You can enter any combination of up to 30 FedEx Express®, FedEx Express® Freight, FedEx Ground®, FedEx Home Delivery®, FedEx SmartPost®, FedEx Freight®, or FedEx Custom Critical® tracking numbers. Please ensure that you enter only one tracking number per line. Note: FedEx Ground® and FedEx Freight® services are available in the U.S and Canada only. FedEx Home Delivery®, FedEx SmartPost® and FedEx Custom Critical® services are available in the U.S. only. Track by door tag number Door tag numbers start with the letters "DT" followed by 12 numbers. If entering more than one door tag number, click on the underlined tracking number to get more details. You can enter any combination of up to 30 door tag tracking numbers at a time. Please ensure that you enter only one door tag per line. Track by FedEx Office order number You can enter up to 30 FedEx Office® order numbers at a time. Please ensure that you enter only one FedEx Office order number per line. Note: FedEx Office orders are available in the U.S. only. View shipment exceptions Shipments that encounter exceptions such as clearance delays or delivery exceptions are highlighted in red to advise you when an exception occurs. You can access all shipment exceptions by clicking the tab with the red alert icon on the My Shipments section. Clicking on the tracking number will bring up the tracking details screen, which will show more information on the shipment exception. Tracking detailed results Nickname your shipment: You can nickname your shipments to easily identify them. Just click on the pencil icon on the tracking detailed results page. After you nickname your shipment, it will show the new name along with the tracking number. You can use the same nickname on multiple shipments. Add shipment to your watch list: You can add shipments to your watch list at any time by simply clicking on the star icon on the tracking detailed results page. You can access all the shipments that have been added to your watch list by clicking the tab with the purple star on the My Shipments section. To remove a shipment from your watch list, simply click on the star again. Remove shipments from your watch list: To remove a shipment from your watch list, simply click the star icon again. Shipment travel history section:
Select time zone:
Shipment facts section: The Shipment Facts section will display important information about your shipment such as service type, signature services, pieces, weight, reference information, etc. For detailed FedEx® services information and delivery commitments, refer to the FedEx Service Guide at fedex.ca. If the shipper requires a delivery signature, the signature type will display here, including:
For FedEx International Ground® shipments that include brokerage-inclusive service from the U.S. to Canada and Canada to the U.S., the following shipment facts will be shown:
Billing note: message stating that the payer of duties, taxes and fees will be responsible for any applicable Clearance Entry Fees (CEF) and other import fees.
Hold a shipment at a FedEx location: FedEx provides you the option to hold a shipment at a nearby FedEx location at no extra cost in case you will not be available to receive your shipment. Only the shipper, recipient or payer of the shipping transaction may make a Hold at FedEx Location request. There are some merchant shippers that do not allow customers to change the shipping address once the shipment is in transit. Restrictions:
Obtain Proof of Delivery To confirm a shipment has been received and signed for, you can use our signature proof of delivery option. With this option, you can see a picture of the recipient's signature for FedEx Express, FedEx Ground and FedEx Freight shipments only. You can view this letter online, print it out, email it or fax it. Here are some helpful tips: The difference between tracking and signature proof of delivery: You can use tracking to check the status of your shipment at any time during and within 90 days after delivery. You can use signature proof of delivery to get a picture of the recipient's signature (if the signature is available) once the shipment has been delivered. Signature proof of delivery data availability: Signature proof of delivery is available for up to 18 months for FedEx Express and FedEx Ground shipments and 2 years for FedEx Freight shipments. This includes the signature image and associated shipment information. The signature image and additional recipient information may not be available for display in all countries. This will be indicated on the signature proof of delivery where applicable. Multiple signature proof of delivery requests: You can request up to 30 signature proof of delivery letters at once.
Summary signature proof of delivery – You can obtain a signature proof of delivery letter with summary information without providing the 9-digit FedEx shipper or payer account number. This letter contains will display limited shipment information such as the city, state/province, and country information for the shipper and recipient. The signature image may not be available for display in all countries. This will be indicated on the signature proof of delivery letter where applicable. Detailed Signature proof of delivery – You can obtain a signature proof of delivery letter with detailed information by providing the 9-digit FedEx account number. If the account number matches the shipper or payer of the shipment, you will be able to view detailed signature proof of delivery information, which includes complete contact name, company name, street address, city, state/province, ZIP, and country information for both the shipper and recipient (if available). If you are the debtor of a FedEx Freight shipment, shipment charges will display as well. The signature image and additional recipient information may not be available for display in all countries. This will be indicated on the Signature proof of delivery letter where applicable. No signature found - Even if no signature is available, you can still view/print, email and fax the available proof of delivery information. You can also check again later for the signature. If no signature is available after seven business days, please call Customer Service. Please note that the signature may be unavailable if it was released (the sender or recipient signed a signature release agreement.) Addressee - You can add addressee information for the Proof of Delivery letter. View Bill of Lading and Bill Presentment documents You can obtain a copy of your FedEx Freight Bill of Lading and Bill Presentment documents ̶ via email, fax or online letter. These documents are available when you track Freight shipments once logged in to fedex.com. Availability – Bill of Lading and Bill Presentment documents are available for FedEx Freight shipments only for up 2 years from the ship date. The Bill of Lading will provide you detailed shipping information about your FedEx Freight shipment as well as any other shipping related document that was included at the time of shipping. The Bill Presentment will provide you charges information for your FedEx Freight shipment. It may be either a preliminary statement or the invoice of your shipment. In the case where the shipment has not been invoiced, the Bill Presentment will offer a preliminary statement. In the case where the shipment has been invoiced, the Bill Presentment will offer an image of the invoice. Your shipment notes Add personal notes specific to a tracking number to remind you of important details of your shipment. These notes are visible only to you and can be used when performing a search within FedEx® Tracking. Track Summary Results The summary results screen shows date/time, status, destination for FedEx® shipments, and/or order number, order status, date/time for FedEx Office orders. To view tracking detail results for your shipment click on the tracking number and or FedEx order number. From this screen, you can also view or email Signature proof of delivery letters for all delivered FedEx Express, FedEx Ground and FedEx Freight shipments you select. Please note Signature proof of delivery is not available for FedEx SmartPost shipments. Track by Reference You can track the status of your shipments using references assigned to shipments by the shipper. You can either track with or without an account number. With Account Number: You can enter up to 30 references and the associated account number. All shipments associated with the account number and reference(s) will be displayed. Without an Account Number: You can enter up to 30 references. Please enter ship date (+/- 15 days), destination country, and destination postal code. Not all countries support postal codes. Please select destination country first to determine the postal code requirement. Note: Only unique matches will be displayed when tracking by reference without an account number. If multiple results are found for the same reference number, you must select a FedEx service before clicking Resubmit all. If a unique match cannot be found, you will be prompted to enter the account number. Track Associated Shipments FedEx provides you convenient multiple-piece shipment-status tracking information. Each shipment in a multiple-piece shipment is linked as associated shipments (track one shipment and have access to information for all associated multiple-piece shipments) Master Tracking Number: The first tracking number in a multiple-piece shipment that associates all tracking numbers in the shipment. Availability of Tracking Information Tracking information is available for 90 days after delivery for FedEx Express, FedEx Express Freight, FedEx Ground, FedEx SmartPost, and FedEx Custom Critical. FedEx Freight shipment information is available for two years after delivery. How Do I Get More Help? |
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