Privacy Policy

Effective Date: April 29, 2012

Federal Express Canada Corporation Internet Privacy Policy - Revised

Federal Express Canada Corporation acknowledges the importance of protecting the privacy of fedex.ca users. The information we collect is used to improve the services we and our parent, affiliates and subsidiaries (collectively "FedEx") offer, to improve the fedex.ca website's content, and to communicate with you, including, to contact you with updates to our website and FedEx services and activities, to use in other FedEx marketing, promotional and informational activities, and to perform other activities as described in this Privacy Policy.

In addition, certain areas of fedex.ca, including but not limited to FedEx Ship Manager™ at fedex.ca, FedEx InSight^®, FedEx^® Global Trade Manager and FedEx^® Tracking require registration or a password to enter and use the application. Information obtained through those sites may also be used for the purposes stated above, and cookies may be used in those and other areas, as is described in this Privacy Policy. Information obtained in the areas may also be used in accordance with agreements governing access to and use of the areas, e.g., FedEx Ship Manager™ at fedex.ca. In addition, visitors to fedex.ca may choose to register for a fedex.ca Login user ID and password to simplify access to some interactive features on fedex.ca. Log file data and other information gathered from registered users of fedex.ca are used to improve the fedex.ca customer experience.

fedex.ca Login currently provides users with access to FedEx Ship Manager at fedex.ca, and FedEx^® Global Trade Manager, FedEx^® Tracking. Currently, other applications require separate registrations. In the future, FedEx may add other features to those accessed through fedex.ca Login. (In such event, previously registered users will not be required to re-register.)

If you are the recipient of a package, we have obtained your name and shipping information from a customer. When you visit fedex.ca to track your package in transit, we collect your IP address and other non-identifying information about you, as we do with other visitors to the website. You do not need to register with fedex.ca to obtain tracking information about your package. We use, disclose, and otherwise handle information that we obtain about you to support the operation of fedex.ca, to provide our services, and to perform other activities as described in this Privacy Policy.

Please see terms and conditions of the applicable FedEx Service Guide for limitations of liability and disclaimers of warranty applicable to FedEx services and various information used in FedEx services. FedEx reserves the right to amend this Privacy Policy at any time with or without notice. Please check back frequently in the event of changes.

What non-personal information does FedEx capture on visitors to its Website?

fedex.ca resides on the fedex.com Web Server. This server uses an extended log file format which captures: date and time of visit, refer address (location from which a visitor comes to fedex.ca), type of Internet browser, and visitor's IP address (each computer that connects to the Internet is assigned a unique number, an IP Address, for identification purposes), country/language, date/timestamp, screen size, meta tags, and FedEx first party cookie and third party cookies. The log file does not capture a visitor's email address. For more information, please see the section on cookies below.

Does FedEx ask for personal information?

Several areas of fedex.ca ask for personal information. They include: Online Account Registration, features of Manage My Account, registration pages for FedEx Ship Manager at fedex.ca, FedEx Global Trade Manager, FedEx Insight, FedEx^® Tracking and the FedEx ePreference Centre. This list may be expanded without notice. In the event that it is expanded, additional information may be required. In these areas, information such as your name, address, email address, billing information, and business profile are requested. This information is collected to help us further develop our services, to provide you access to valuable FedEx Internet-based information and services, and to bill you for those services if you elect to use them, in addition to the other uses described in this Privacy Policy.

How does FedEx use the non-personal and personal information collected through the Website?

The information collected through this website helps us identify the type of website content our customers value most. We use this information to market and improve the website and our services and to help customize your user experience. We also use this information to be able to communicate with you, including by sending you email notifications about updates to the website, and for marketing purposes. Our policy is to not give, sell or otherwise distribute the information collected through this site to third parties outside of FedEx (unless required by law) to allow such third parties to conduct their own marketing; provided, however, in some cases we may use suppliers to assist us in collecting, using or otherwise processing for our benefit the information obtained through this website as described in this Privacy Policy. Our practice is to require our suppliers to conduct such activities consistent with this Privacy Policy and our legal requirements. In addition, your personal information may be combined with non-personal information to customize your experience on our website and for related purposes. Please see the section on cookies below.

What happens when I leave fedex.ca (or fedex.com) to visit a FedEx linked Website?

Parts of fedex.ca consist of products and services hosted by business partners and other third parties. When you leave fedex.ca (or fedex.com) to visit one of their sites, the only information transferred to the third party is the fact that you came from fedex.ca (the refer address). This practice allows the third party to monitor its own website traffic, but does not provide them with any information about you. FedEx is not responsible or liable for the independent activities, privacy policies or content at third party sites. You should consult the privacy policies and other terms and conditions at those sites to determine how your information may be used.

What is a cookie?

A cookie is a series of data characters that, when programmed into a website, is placed by the Web server into the browser's application folder on your computer. Once placed onto your machine, the cookie will allow the website to "recognize" you as a unique individual.

Does FedEx use cookies?

Cookies are used to achieve several goals. The first is to provide FedEx with the capability to personalize information for certain segments of its customer base. Cookies can also help us recognize you as a previous visitor and remember any preferences that may have been set when you previously visited our website using the same browser. In some instances, cookies are used to allow FedEx the opportunity to associate individual customers with their information profiles. For example, through the use of cookies, fedex.ca Login can "remember" your user ID when you login to FedEx Ship Manager at fedex.ca on your computer.

Unless you register with certain areas of fedex.ca, these cookies will not contain any personal information. If you do register with certain areas of fedex.ca, cookies that contain personal information may be combined with other information to provide you with more customized content on this website and advertisements on other sites across the Internet. For example, when you access a page on our website, a cookie is automatically set by us, or our service providers to recognize your browser as you navigate on the Internet and to present you with information and advertising based on your apparent interests. Please see the advertising section below for more information about our online advertising practices and your choices. You can also learn more about how we use your personal information when you register with fedex.ca.

Cookies are also used to help measure and research the effectiveness of website features and offerings, and advertisements.

Can cookies be removed from my hard drive?

Yes, cookies can be removed from your hard drive. Also, depending on what type of Web browser and what browser version you are using, you may be able to change the properties on your cookie file so that cookies are not used or saved. Please check with your browser provider for more information on removing cookies. Please note that if you refuse to accept cookies, you may not be able to access many of the tools offered on our website.

Does FedEx use advertising companies to serve ads on third party Internet sites?

Yes, FedEx uses selected advertising companies to serve relevant ads on third party Internet sites. Namely, we currently use Accuen, DoubleClick, Media Mind, Omniture, Google, Say Media and x + 1. FedEx does not provide any personal information to these advertising companies to allow them to use such data on their own behalf, or for the benefit of any other party. These advertising companies may, however, place their own cookies on your browser. You can choose not to allow these advertising companies to use their cookies to serve you ads on third party Internet sites. To opt-out of other ad targeting by Accuen, DoubleClick and Omniture, you can review the parties' privacy policies for instructions on how to opt-out on their Internet sites.

Does FedEx use my personal information for advertising?

For internal purposes on this website, FedEx combines personal information that we obtain from registrations with non-personal information gathered through cookies and other technologies about your searches and other activities on fedex.ca. We may also receive similar non-personal information from third party advertisers. We use this information to customize your experience on the website.

To which other third parties does FedEx share information?

We may also share your information in response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us.

When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of our company or this website, our customers, or others; and in connection with our Terms of Service and other agreements.

We may share your information in connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

What about children under 13?

We do not knowingly or intentionally collect personal information from children under age 13. If you are under the age of 13, please do not submit any personal information to us, and rely on a parent or guardian to assist you.

What if FedEx makes changes to this Privacy Policy?

Please note that this Privacy Policy may change from time to time. We will notify you of any material changes to this Privacy Policy by posting a link on the home page of our websites that says "Revised Privacy Policy." We will also indicate a revised Effective Date at the top of this Privacy Policy and the changes in the Privacy Policy will not be effective until 30 days after first posting the revised version. Please check this Privacy Policy regularly.

How do I contact FedEx?

Our postal address is:

Federal Express Canada
5985 Explorer Drive
Mississauga, ON
L4W 5K6

We can be reached via email at privacypolicy@corp.ds.fedex.com or by telephone at 1.800.GoFedEx 1.800.463.3339.