Support Your Customers
Support Your Customers
Keep your customers connected with FedEx® Delivery Manager
Give your customers more visibility and control by offering timely delivery options and notifications.
Provide multiple delivery options per shipment
Offer convenient delivery dates and pickup locations
Trigger timely email notifications and updates
Give peace of mind at no extra cost
FedEx® Advanced Tracking
You can keep tabs on your packages while they’re in transit and provide your customers with proactive shipment status updates by using FedEx Advanced Tracking to:
View detailed information on the status of all your packages in one convenient place with a customized tracking dashboard
Receive email notifications based on the status type for every package — including delivery exception notifications related to weather and other factors
Get visibility into when your customers make delivery changes to their orders, including redirecting to a FedEx retail location
The best part of the package journey for your customers is seeing it arrive. To help you inspire customer confidence for packages with the status “delivered,” we now offer picture proof of delivery. It’s available for FedEx Express and FedEx Ground residential deliveries, that don’t require a signature, in Canada and the U.S. You and your customers can see a photo of the delivery when it’s left at the door – just track the package!
Returns Considerations
A seamless returns experience can boost customer loyalty, save time and build trust.