Get in touch with customer support
Before you call
Please have your account or tracking number ready. We require this information to access your account and shipment details. If you need additional information check our FAQs.
Want to speak to our team?
When you call, you’ll initially be directed to our voice assistant. It provides you with answers and solutions to the most common questions. We offer 24/7 support with our voice assistant.
To assist you more efficiently, please have your account or tracking number ready. We require this information to access your account and shipment details.
Bypass the customer service call
with these tools and resources
Bypass the customer service call with these tools and resources
| Option | Press... | Go To... |
|---|---|---|
| "Schedule a Pickup" (To schedule a pickup using your FedEx account number) | 1 | Schedule a Pickup Online |
| "Track a Package" (To track a package using your FedEx tracking number) | 2 | Track Online |
| "Find Locations" (To find FedEx drop-off locations) | 3 | Find FedEx® Locations online |
| "Order Shipping Supplies" (To order FedEx® shipping supplies) | 4 | Order FedEx® Supplies online |
| "Get Rates" (To find out how much it will cost to ship a package using FedEx) | 5 | Get Rates & Transit Times online |
| "Claims" (For claims) | 61 | Submit FedEx® Claims online |
| "Billing" (to hear the billing menu) | 62 | FedEx® Billing Online Plus |
| "Technical Support" (To answer your technical questions) | 63 | |
| "New Account Setup" (To set up a new account with FedEx) | 65 | New Account Setup online |
| "Freight Services" | 66 | |
| "Dangerous Goods" | 81 | |
| You may also briefly describe the reason for your call in your words. |
||
| Or if you'd prefer to hear a menu of options, say… "Give me Options" | ||
Before you call
Please have your account or tracking number ready. We require this information to access your account and shipment details. If you need additional information check our FAQs.