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Customer Support

Customer Support

Customer Support

Due to the Canada Post service disruption, FedEx has implemented operational measures to protect the service and capacity available to our existing customers. Please visit the Service Alerts page for details.

Top frequently asked questions

Here’s what others are asking. Get answers to your questions and learn how to conveniently navigate FedEx services.

Receiving a shipment

How can I stay updated on the status of my delivery?
What does my delay mean?
What do I do if I missed my delivery?

Sending a shipment

Can I change the delivery address of my package?
How can I do a return shipment?
Can I schedule a pickup?
View all FAQs

Check up on your support ticket Your support ticket

Error: This format is incorrect –– bear in mind case numbers begin with a ‘C-’ and tracking numbers are just digits Success: Your number is valid.
Case number: This number begins with a ‘C-’ followed by a series of digits. Tracking number: This is just a series of digits –– it’s also the same as the air waybill number

Where can I find my case or tracking number?

To get your case number, just contact us by email, phone or chat. It should always start with a ‘C-’ followed by a series of digits. Your tracking number can be found on the shipment confirmation page, confirmation email and shipping label. Bear in mind the air waybill number is also the same as the tracking number.
Case

I’m planning to ship a package

Open a FedEx account
Get a shipping estimate
Order packaging or packing supplies
Choose your FedEx shipping service

I’m ready to ship a package

Find a FedEx location
Schedule a pickup
Create a shipping label
Get packing tips

I’m expecting a delivery

Track it
Request that it be held at a FedEx location for pickup
Find out what to do if I received a door tag
Find out what to do if I can’t find my package, even though it says it’s delivered

I’ve received my shipment

Make a return
Find out what to do if it’s damaged

Preparing to ship

Calculate shipping rates
Create a shipping label and choose a drop-off location or schedule a pickup
Find the right customs documents

Expecting a delivery

Track my package
Redirect my delivery

Preparing to ship

Expecting a delivery

After delivery

Calculate shipping rates
Create a shipping label and choose a drop-off location or schedule a pickup
Find the right customs documents
Track my package
Redirect my delivery

Find the right digital tool for your task!

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Submit an invoice or payment inquiry

Fill out the form to tell us the important details, and we’ll be in touch.

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Chat with us online

Start a live chat with one of our customer representatives to get personalized support.

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Call us

Didn’t find the answers you need? Give us a call. Find the customer service phone number that fits your type of shipment or service.

Chat with our Virtual Assistant

Here to help you with your questions regarding FedEx services.

Invoice or Payment Issue?

Select your concern from the drop-down menu and submit form.

Report the problem

Can’t find a solution online?

Call FedEx Customer Service: 1.800.463.3339.

Need technical assistance using one of our tools?
Call FedEx Technical Support: 1.877.339.2774.

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