FedEx service alerts and shipping updates
FedEx service alerts and shipping updates
Weather and other service disruptions
Seasonal weather events and other disruptions may occur and cause delays for inbound and outbound shipments. Our top priorities are the safety and well-being of our team members and providing the best service to our customers. Â
Severe winter weather across some areas of Atlantic Canada
February 6, 2024
The FedEx network is experiencing localized service delays, due to severe winter weather, across some areas of Atlantic Canada.
Contingency planning is in place to ensure shipments already in the network reach their destination as soon as it is deemed possible. Customers can track the status of their shipments at fedex.ca. Consistent with the provisions of the FedEx Service Guide, shipments impacted by this weather event are not eligible for a refund or credit under the Money Back Guarantee policy.
Service Disruption at Canada Post
December 20, 2024
FedEx remains committed to protecting the service and capacity available to our existing customers and has implemented operational measures to help ensure reliability during this critical period.
Earlier this year, anticipating potential service disruptions at a competitor, FedEx collaborated with our customers to develop a robust contingency plan. This proactive approach allows us to effectively manage holiday season volume demands while supporting the diverse businesses we serve across Canada, from large enterprises to small and medium-sized shippers.
Key components of our contingency plan include:
- Activating midnight sort operations at multiple Canadian hubs.
- Maintaining service for previously scheduled pick-ups while evaluating unscheduled pick-up requests daily based on local market conditions.
- Adopting a first-in, first-out delivery approach, prioritizing medical, pharmaceutical, perishable, and other critical shipments.
These measures are designed to prioritize safety, reliability, and the service quality our customers expect from FedEx.
We are also committed to providing Canadians with clear visibility into their shipments during this critical time. Customers and package recipients are encouraged to track shipments using the FedEx App and to visit our Service Alerts page for updates on our Canadian network.
FedEx appreciates the trust our customers place in us. We remain dedicated to supporting our customers and ensuring successful deliveries throughout the holiday season.
Ukraine Service Reinstated
December 20, 2024
FedEx International Priority inbound and outbound service to and from Kyiv and the surrounding region in Ukraine has been reinstated. Pick-up and delivery services will be performed according to local authority instructions, where it is safe and possible.Â
Continue to check this page for updates. For specific shipment status information, please track your shipment at fedex.ca.
Russia and Belarus Service Suspension
December 20, 2024
All Russian and Belarusian FedEx International services continue to be suspended until further notice.
Continue to check this page for service updates. For specific shipment status information, please track your shipment at fedex.ca.
Initially reported February 24, 2022
Conditions that may impact shipping and delivery services
CBSA Labour Negotiations
June 7, 2024
FedEx sincerely hopes negotiations between Canada Border Services Agency and the unions representing its employees are resolved amicably. The CBSA has indicated that most of their Border Services Officers will continue to offer essential services even if there is a strike.
We are advising customers to plan ahead for their shipping needs and to visit our website for important information on service updates and to track the status of shipments.
Severe winter weather across some areas of Atlantic Canada
February 6, 2024
The FedEx network is experiencing localized service delays, due to severe winter weather, across some areas of Atlantic Canada.
Contingency planning is in place to ensure shipments already in the network reach their destination as soon as it is deemed possible. Customers can track the status of their shipments at fedex.ca. Consistent with the provisions of the FedEx Service Guide, shipments impacted by this weather event are not eligible for a refund or credit under the Money Back Guarantee policy.
Money-back guarantee update
January 24, 2022
The FedEx money-back guarantee will be suspended effective January 24, 2022 for select FedEx Express services applicable to Canada import shipments and Canadian payors.
January 17, 2022
Air cargo capacity remains limited, and we are adjusting our networks to better enable us to continue delivering much-needed goods and services during these ongoing market constraints. Effective Monday, January 17, 2022, the money-back guarantee will be reinstated for select FedEx Express services (applicable to Intra-Canada and Canada import/export shipments).
COVID-19 business closures
The pandemic continues to cause businesses around the country to close. If you need to send a shipment to an area that’s experiencing closures, contact your recipient before you ship to ensure they’re open and able to receive your package.