Why is my package or shipment not moving?
Shipments receive updates at various points in their journeys between pickup and delivery. The frequency of scans may vary and it is not unusual for a shipment that’s on its way to go more than 24 hours without an update, especially during periods of long travel.
Can't find an answer
to a question?
Visit Customer Support
for further information.
Customer Support
Can’t find what you’re looking for?
Contact us with one of these options.
Chat
Get answers to your questions using our virtual assistant. If it can’t help, we’ll recommend the best way to contact us.
Chat nowBilling Webform
Need help with an invoice or payment issue? Submit your inquiry through our webform.
Go to form
Thank you for your feedback!