How should I report a missing package or incorrect delivery?

For packages marked as delivered, please follow these steps:

Locate and enter your tracking ID in the designated field.
Click ‘Report Missing Package’ (under the delivery status or proof of delivery picture, if provided).*
Enter the original destination address when prompted.
Provide your name, phone number, and email address (optional), then choose text or email and confirm we can contact you.
Click ‘Submit’ for a case number, then ‘Done’. Please make note of your case number.

What happens next?

To check the status of your case, go to the Customer Support page.

* This option is not available for FedEx Freight shipments.