How do I file a loss/damage claim for a FedEx shipment?
To report a missing package indicated as 'delivered,' simply track your package, select the 'Manage Delivery' option and then select the 'Report Missing Package' option.
To track your package now, visit our tracking page, or you can track the package through our Virtual Assistant.
To file a general claim for the package, please enter a claim at fedex.ca/claims.
Can't find an answer
to a question?
Visit Customer Support
for further information.
Customer Support
Can’t find what you’re looking for?
Contact us with one of these options.
Chat
Get answers to your questions using our virtual assistant. If it can’t help, we’ll recommend the best way to contact us.
Chat now
Billing Webform
Need help with an invoice or payment issue? Submit your inquiry through our webform.
Go to form