How do I file a loss/damage claim for a FedEx Express or FedEx Ground shipment that arrived but was damaged?
Visit FedEx® Claims Online to submit claims for FedEx Express®, FedEx Ground®, and FedEx Express® Freight intra-Canada shipments, as well as shipments from the U.S. to Canada and from Canada to all international destinations. When you submit your claim online, you benefit from the ability to check the status of your claim, generate and download claim reports, attach supporting documents, and more.
For more information about submitting a claim, please refer to the Terms and Conditions outlined in the FedEx Service Guide or call 1.800.GoFedEx 1.800.463.3339.
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