Frequently Asked Questions
Frequently Asked Questions
Frequently Asked Questions
Popular Questions
- Where is my package?
- Why is my package stuck in customs?
- I won't be home for delivery, can I redirect my package to a retail location?
- Can I change the delivery address of my package?
- Will FedEx re-attempt delivery?
- How do I pay for duties and taxes?
- How can I do a return shipment?
- How do I start shipping online?
Receiving a Shipment
Delivery Status
Delivery Management
DoorTags/Missed Delivery
Duties and Taxes
Paying an Invoice
Sending a Shipment
Getting Started with Shipping
What Can I Ship?
Scheduling a Pickup
Using a FedEx Location/Drop Box
International Shipping and Customs
Business and E-Commerce Solutions
Monitoring A Shipment
Delivery Signatures
FedEx Billing Online
Account Management
Claims and Issues
Regulatory
Can't find an answer
to a question?
Visit Customer Support
for further information.
Â
Customer Support
Can’t find what you’re looking for?
Contact us with one of these options.
Chat
Get answers to your questions using our virtual assistant. If it can’t help, we’ll recommend the best way to contact us.
Chat now
Billing Webform
Need help with an invoice or payment issue? Submit your inquiry through our webform.
Go to form
Thank you for your feedback!