Faster, Easier Claims

Step 1: Start a claim online 
You can submit claims for FedEx Express^® and FedEx Ground^® shipments:

• within Canada
• from Canada to the U.S.
• from Canada to other countries
• from the U.S. to Canada

To start your claim:

• Log in or create a User ID 
• Enter tracking number
• Specify your claim type: contents missing, lost shipment, or damaged shipment
• Complete the online claims form
• Add your supporting documentation now or later

To file claims for international shipments originating outside Canada and the U.S., contact FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339 for assistance.

Step 2: Add supporting documents (not required for claim values less than $100.) 
Drag and drop supporting documents from your desktop to your online claim. Documentation may include:

• A scan of the FedEx^® air waybill, FedEx Ship Manager^™ printout, and/or FedEx Ground^® Pick-Up Record
• Photos of package and damaged contents (if appropriate). Keep all original packaging, including cartons and contents, until the claim resolution process is finished.
• Serial number(s) of lost or damaged merchandise
• Proof of value documentation (e.g., copy of original invoice from vendor/supplier, copy of retail invoice/receipt, final confirmation screen if online order with proof of payment, itemized repair invoice or statement of non-repair, appraisals, expense statement, or any other applicable documentation)

If you require further assistance, please call FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339.

Step 3: Submit your claim 
Review the information you have entered, submit the claim form, and print your case number page for your records.

Step 4: Schedule an inspection 
If an inspection is necessary for your claim, FedEx will notify you. You may be asked to call FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339 to schedule an inspection. It may be necessary to make the original packaging, including cartons and contents, available to FedEx for inspection and to keep these materials until your claim is resolved.

Step 5: Track the status of your claim 
A FedEx claims agent will review and process your claim. If you claim a “lost” shipment, FedEx will perform a trace. When your claim is resolved, FedEx will notify you. You can check the status of your claim online at any time or request updates by email.

Please note: 
Most claims are resolved five to seven business days after submission. It may take longer if additional research is needed.

Use these instructions to file a single claim using a two-step process, or up to 200 claims at one time for FedEx Express^®  and FedEx Ground^® shipments:

• within Canada
• from Canada to the U.S.
  
• from Canada to other countries
• from the U.S. to Canada

For shipments originating outside Canada, contact FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339.

Step 1: Log in to fedex.ca
- If you don’t have a FedEx account, find the type of account that's right for you.

Step 2: Select the File Batch Claims tab and download the template

Step 3: Fill in your claims data and save your file

Step 4: Use the “Browse” function to select and upload the file
- Your uploaded claims will appear at the bottom of the page.

Step 5: Review and update your batch claims
- FedEx saves you time by reviewing your batch claims for errors before you submit them.
- Message and error alerts will guide you through the claims that require further attention.
- As you make corrections and add documentation, click Refresh Table to view updated status based on your most recent changes.
- You can save your claim at any time and come back to it later.
- When all your claims show the green icon, you’re ready to submit your batch claim.

Step 6: Submit your batch claim
- Review your information and submit your batch claim.
- Print your case number page for your records.