FedEx Canada is committed to building an accessible society for all. In line with the Accessible Canada Act passed in 2019, which aims to make Canada barrier-free by January 1, 2040, we have developed an accessibility plan to remove barriers for people with disabilities in the provision of our services to the public, in our employment policies and practices, and in our built environment. We believe that accessibility is not only a legal requirement, but a fundamental aspect of our values and mission as a company. 

We invite you to review our accessibility plan, which outlines our goals, strategies, and timelines for improving accessibility across all areas of our business. 

We value your feedback and believe it is crucial in helping us identify and address accessibility barriers, as well as in assisting us to improve our accessibility plan to better serve you and all of our customers. To provide feedback on accessibility, our feedback process, and our accessibility plan, please use any of the channels below. If you require a copy of our accessibility plan or the feedback process in an alternative format, please let us know, and we will be happy to provide it.

1. Online Accessibility Feedback Form:
   Submit your feedback using the Accessibility Feedback electronic form.
   
   
2. Telephone:
   Call the FedEx Customer Service line at 1. 800.GoFedEx 1.800.463.3339 to provide feedback.
   
   
3. Email:
   Send your feedback to AccessibleFeedback@fedex.com. Emails, including all attachments, cannot exceed 15 MB in size and can be in PDF, JPG, PNG, and Microsoft Office document formats.
   
   
4. Social media:
   Leave comments through our social media accounts, and our team will acknowledge within five (5) business days. 
   
   • Twitter: @FedExCanada
     
   • LinkedIn: FedEx Express Canada
   • Facebook: @FedExCanada
      
5. In person:
   Speak to a Customer Service representative at one of our FedEx Ship Centres.
   
   
6. Regular Mail:
   Mail your feedback to the following address:
   Managing Director, Human Resources
   FedEx Express Canada
   5985 Explorer Drive
   Mississauga, Ontario L4W5K6

Please Note: FedEx Express Canada’s Managing Director of Human Resources is responsible for all accessibility feedback relating to FedEx Express Canada. You can choose to provide feedback anonymously through any of the channels above. If you choose to provide non-anonymous feedback, we will acknowledge receipt using the same channel that the feedback was received.

We will keep your feedback for seven (7) years, beginning on the day your feedback is received, to ensure that we maintain accurate records of our efforts to address accessibility issues.

We will respond to all feedback received through the channels above. 

You will receive an automated acknowledgment message for feedback received via the online Accessibility Feedback form or email, and a member of our FedEx Express Canada Accessibility team will follow up with you within five (5) business days (if non-anonymous). If you provide feedback over the phone or in person at a FedEx Ship Centre, the online accessibility feedback form will be completed by us on your behalf, and a member of our FedEx Express Canada Accessibility team will follow up with you within five (5) business days (if non-anonymous). If you provide feedback via regular mail to the mailing address provided, it will be acknowledged by us within ten (10) business days after receipt.

All feedback we receive will be reviewed by our FedEx Accessibility team to determine the appropriate follow-up actions. We will keep you informed of the steps taken to address your feedback (if non-anonymous).

Thank you for your help in making FedEx Express Canada a more accessible and inclusive company.