How can I get an update on my claim?

You will receive acknowledgement of your claim submission and regular updates on your claim after you file a claim and email it to us. 

You can also visit our Make a Claim for a Lost or Damaged Shipment in our New Customer Center for tips and steps on how to make a claim.

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Contact us

Chat to us
Chat to us
Chat to us

Chat to Us

Our team is online Chat Opening Hours (MEISA).


Write to us
Write to us
Write to us

Write to Us

Reach the right person the first time, our contact forms will help you.

If you have a technical question about any of our digital shipping tools.


Call us
Call us
Call us

Call Us

Get in touch with our Customer Service for further enquiries about our services.