Terms of Use
Terms of Use
FedEx.com
FedEx.com
FedEx.com
THE FOLLOWING TERMS AND CONDITIONS GOVERN YOUR USE OF FEDEX.COM, INCLUDING FEDEX SHIP MANAGER AT FEDEX.COM ("SHIP MANAGER"), FEDEX DELIVERY MANAGER, FEDEX GLOBAL TRADE MANAGER ("GTM"), FEDEX MOBILE, FEDEX TRACKING SIGNATURE PROOF OF DELIVERY, FEDEX TRACKING UPDATES, FEDEX BILLING ONLINE, AND FEDEX IMPORT TOOL. YOUR VIEWING OR USE OF THIS SITE WILL CONSTITUTE YOUR AGREEMENT, ON BEHALF OF YOURSELF AND THE ENTITY YOU REPRESENT (HEREINAFTER COLLECTIVELY "YOU" OR "YOUR"), TO ALL OF THE TERMS AND CONDITIONS PROVIDED BELOW.
FEDEX MAY MAKE FUTURE CHANGES OR MODIFICATIONS TO SUCH TERMS AND CONDITIONS AT ANY TIME WITHOUT NOTICE, AND YOUR SUBSEQUENT VIEWING OR USE OF FEDEX.COM WILL CONSTITUTE YOUR AGREEMENT TO THE CHANGES AND MODIFICATIONS. THERE MAY BE ADDITIONAL TERMS AND CONDITIONS PROVIDED THROUGHOUT FEDEX.COM GOVERNING YOUR USE OF PARTICULAR FUNCTIONS, FEATURES, INFORMATION AND APPLICATIONS AVAILABLE THROUGH FEDEX.COM.
Content: information, graphics, products, features, functionality, services, and links on fedex.com or via any FedEx mobile apps.
FedEx: FedEx Corporate Services, Inc., its parent and its parent's affiliate and subsidiary companies, any of which may exercise the rights and privileges afforded FedEx under this agreement, but FedEx Corporate Services, Inc. is the sole obligor under these Terms of Use.
Services: any and all services accessible at fedex.com or via mobile app, including, but not limited to, FedEx Ship Manager® (“Ship Manager”), FedEx Ship Manager Lite (“Ship Manager Lite”), FedEx Delivery Manager®, FedEx® Electronic Trade Documents, FedEx® Global Trade Manager (“GTM”), FedEx InSight (“InSight”), FedEx Advanced Tracking, FedEx Mobile, FedEx® Billing Online, FedEx Tracking Signature Proof of Delivery, FedEx Tracking Updates and FedEx Import Tool.
You: Yourself and the entity that you represent.
fedex.com is provided solely for the use of current and potential FedEx customers to interact with FedEx and may not be used by any other person or entity, or for any other purpose. Specifically, all shipping, tracking, rating, receiving FedEx invoices and remitting payment using electronic funds transfer ("EFT"), drop-off location, identifying and preparing international documents, estimating duties and taxes, and other information and services may only be used by current and potential FedEx customers for their own shipments. Use of fedex.com to provide information to or prepare shipments by or for the benefit of third-party shippers is expressly prohibited.
The use of non-authorized scripting technologies to obtain information from fedex.com or submit information through fedex.com is strictly prohibited.
FedEx does not accept ideas, concepts, or techniques for new services or products through fedex.com. If such information is received, it will not be considered confidential and FedEx will be deemed free to use, communicate and exploit such information in any manner it chooses.
You may choose to register on fedex.com to access interactive features on fedex.com. Your fedex.com Login provides you with access to the Services, if you have been authorized to access such Services. The availability of these Services varies by country. In the future, FedEx may add other features that may be accessed through fedex.com Login. In such event, previously registered users will not be required to re-register.
Certain Services may require additional enrollments or agreements and may be subject to additional terms and conditions.
By registering on fedex.com, You agree to provide accurate and current information about Yourself as prompted by the fedex.com Login Registration pages and maintain and promptly update Your online profile information to keep it accurate and current.
Some Services are being made available to customers based in some countries and not others. You agree to register only for fedex.com Services offered on the fedex.com website for the country in which your FedEx account is based. For example, if your FedEx account is based in Canada, you will register for Services offered on fedex.com/ca and not for Services offered on fedex.com/us.
When you register using fedex.com Login Registration, you will select a user ID and password. You are responsible for maintaining the confidentiality of the password and user ID, and you are responsible for all activities that occur under Your password and user ID. You agree to (a) immediately notify FedEx of any unauthorized use of Your user ID and password, and (b) ensure that You exit from Your fedex.com session at the end of each visit.
You acknowledge and agree that it may be necessary from time to time for FedEx to confirm the validity of the credit card information you provided to open your FedEx account. When this occurs, FedEx may request a temporary authorization hold for a nominal amount on your card. This authorization hold does not result in actual charges to your card. These authorizations will automatically expire based on guidelines established by your card issuer.
fedex.com and its Content, may be changed, deleted or updated at any time without notice.
FedEx may discontinue, suspend or modify fedex.com at any time without notice, and FedEx may block, terminate or suspend Your and any user's access to fedex.com at any time without notice for any reason in its sole discretion, even if access continues to be allowed to others. The provisions of Section 7, 8, 9, 10, 13, 14 and 15 shall survive any termination of this Agreement.
fedex.com and its Content are protected by United States and international copyright, trademark and other laws. © 1995-2020 FedEx. All rights reserved. Specifically, FedEx does not convey to anyone, through allowing access to fedex.com, any ownership rights in fedex.com or in any Content appearing on or made available through fedex.com. Customer may not copy, modify, translate, transmit, distribute, adapt, reproduce, decompile, reverse engineer or disassemble any part of fedex.com or its Content.
FEDEX.COM AND ITS CONTENT AND SERVICES ARE PROVIDED "AS IS". FEDEX AND ITS LICENSORS DISCLAIM ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, REGARDING ANY SUCH CONTENT AND YOUR ABILIITY OR INABILITY TO USE FEDEX.COM AND ITS CONTENT OR ANY OF FEDEX’S SERVICES.
FEDEX EXPRESSLY DISCLAIMS AND EXCLUDES ALL WARRANTIES REGARDING FEDEX.COM AND ITS CONTENT, FEDEX’S SERVICES AND THE FUNCTIONING OF THE INTERNET WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. FEDEX DOES NOT WARRANT THAT FEDEX.COM OR ANY OF ITS CONTENT OR ANY FEDEX SERVICES WILL MEET ALL OF YOUR OR YOUR CUSTOMERS’ REQUIREMENTS OR THAT ITS OPERATIONS WILL BE UNINTERRUPTED OR ERROR FREE, OR THAT ANY DEFECT WITHIN FEDEX.COM OR ANY OF ITS CONTENT OR ANY FEDEX SERVICES WILL BE CORRECTED. FURTHERMORE, FEDEX DOES NOT WARRANT NOR MAKE ANY REPRESENTATION REGARDING THE RESULTS OF YOUR OR YOUR CUSTOMERS’ USE OF FEDEX.COM OR ANY OF ITS CONTENT OR ANY FEDEX SERVICES IN TERMS OF CAPABILITY, CORRECTNESS, ACCURACY, RELIABILITY OR OTHERWISE. NO ORAL OR WRITTEN INFORMATION, REPRESENTATION OR ADVICE GIVEN BY FEDEX OR AN AUTHORIZED REPRESENTATIVE OF FEDEX SHALL CREATE A WARRANTY.
YOUR USE OF FEDEX.COM AND ITS CONTENT AND FEDEX’S SERVICES IS AT YOUR SOLE RISK. UNDER NO CIRCUMSTANCES, INCLUDING BUT NOT LIMITED TO NEGLIGENCE, SHALL FEDEX BE LIABLE TO YOU OR TO ANY PARTY CLAIMING THROUGH YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR OTHER DAMAGES IN TORT, CONTRACT, PRODUCT LIABILITY OR UNDER ANY OTHER THEORY OF LAW RESULTING FROM THE ACCESS TO OR USE OF INSIGHT INFORMATION OR THE INTERNET, OR YOUR ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE; INSIGHT INFORMATION OR THE INTERNET, INCLUDING, WITHOUT LIMITATION, DAMAGES RESULTING FROM LOSS OF USE, PROFITS, DATA, OR BUSINESS, AND DAMAGE TO YOUR INTERNAL COMPUTER SYSTEMS EVEN IF FEDEX, OR AN AUTHORIZED REPRESENTATIVE OF FEDEX, HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
FedEx, will not be liable for Your acts or omissions, including but not limited to, incorrect completion or updating of any enrollment or profile form, failure to implement adequate internal security measures to safeguard Your login id or password code, or Services or Content provided to or accessed by You (or portions thereof) and its confidentiality or for the acts or omissions of the recipient or anyone else with an interest in FedEx.com or its Content or any of FedEx’s Services. Also, FedEx, will not be liable if You violate any of the terms of this Agreement. FedEx, will not be liable for loss, damages or delay caused by events FedEx, cannot control, including but not limited to, acts of God, perils of the air, weather conditions, mechanical delays, acts of public enemies, war, strikes, civil commotions, or acts or omissions of public authorities (including customs and health officials) with actual or apparent authority. You agree to immediately notify FedEx, of any known or suspected unauthorized use of your logon id, password code or any other confidential information relating to FedEx or any known or suspected breach of security, including loss, theft, or damage to your shipments.
You shall bear the risk of loss or damage resulting from Your use of FedEx.com or its Content or any of the Services. You agree to defend, indemnify and hold harmless FedEx and its respective officers, directors, employees, agents and representatives from any and all claims, demands, damages (including incidental and consequential damages), liabilities, costs, expenses, suits and judgments, including the payment of legal fees arising out of or relating to any of the following:
- Your breach of any of these terms and conditions,
- Your activities conducted in connection with fedex.com, its Content or any of the Services
- Your failure to abide by any applicable laws or regulations regarding fedex.com, its Content or any of the Services
- FedEx’s provision of data and information to You (including, without limitation, any errors in the information or any unavailable or incomplete information)
- Authorized or unauthorized uses of fedex.com, its Content or any of the Services any manner by You or on Your behalf, directly or indirectly, including, without limitation, claims relating to reroutes or thefts of shipments, claims of breach of privacy, or
- Your failure to implement adequate internal security measures to safeguard Your login id, password code or any other data or information provided by FedEx (or any portion thereof) and its confidentiality.
The terms and conditions for using FedEx’s delivery and related services are contained in the most current version of the FedEx Service Guide, which is available at fedex.com. The most current version of the FedEx Service Guide will control in the event of any conflict between any FedEx delivery or related service information on fedex.com and the delivery or related service information contained in the most current version of the FedEx Service Guide.
For each shipment you make or request using FedEx products or delivery services, You agree that the terms, conditions and limitations set forth in the "Terms and Conditions" of the FedEx Service Guide applicable to the shipment, are applicable to such shipment, except as otherwise provided for in a written agreement between You and FedEx. All shipments and claims are subject to the terms, conditions and limitations of the contract of carriage, including the "Terms and Conditions" in the FedEx Service Guide applicable to the shipment, which may be amended from time to time by FedEx without notice.
There are links on the fedex.com site that allow You to visit the sites of third parties. Neither these sites nor the companies to whom they belong are controlled by FedEx. FedEx makes no representations concerning the information provided or made available on such sites nor the quality or acceptability of the products or services offered by any persons or entities referenced in any such sites.
FedEx has not tested and makes no representations regarding the correctness, performance or quality of any software found at any such sites. You should research and assess the risks which may be involved in accessing and using any software on the Internet before using it.
In any case where FedEx collects, transfers personal data (including across jurisdictions), handles, or otherwise processes Your personal data on and/or through fedex.com or any FedEx mobile app, such activities are governed by the applicable FedEx Privacy Policy and Notice(s). Where Your consent is required, You expressly provide such consent to FedEx by accessing, using and/or submitting any data on and/or through fedex.com or any FedEx mobile app.
You assume all responsibility for compliance with all laws and regulations of the United States, including but not limited to the U.S. Export Administration Regulations (“EAR”), International Traffic in Arms Regulations, and economic sanctions programs maintained by the U.S. Treasury Department’s Office of Foreign Assets Control (“OFAC”), and those of any other country from which You may access fedex.com regarding access, use, export, re-export and import of any Content appearing on or available through fedex.com.
You represent and warrant that (i) you will not export or import any Content or use any Content for transactions involving any country to which export or import is restricted under United States law or any jurisdiction subject to Embargoed Country (which, for the purposes of these terms, means a country or territory in respect to which the U.S. has issued an embargo from time to time, at present Cuba, Iran, North Korea, Syria, or the Crimea region); (ii) you are not a person identified on U.S. or other applicable government restricted party lists with whom transactions are prohibited, including but not limited to OFAC’s Specially Designated Nationals (“SDN”) List or the EAR’s Entity List or Denied Persons List (collectively, “Restricted Parties”), or any person acting on behalf of such party.
These Terms of Use and Your use of fedex.com or its Content or any of the Services is governed by and construed in accordance with the laws of the United States and the State of Tennessee, excluding its conflict of laws provisions. If for any reason a court of competent jurisdiction finds any provision of these Terms of Use, or a portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible.
Any cause of action with respect to fedex.com or its Content or these Terms of Use must be instituted within one year after the claim or cause of action has risen or be barred and must be brought in a court of competent jurisdiction within Shelby County, Tennessee.
- Customer agrees that domestic and international carriage by FedEx of any shipments tendered to FedEx using SHIP MANAGER , and/or SHIP MANAGER LITE shall be in accordance with the terms, conditions and limitations of liability set out on the NONNEGOTIABLE Air Waybill, Label, Manifest, or Ground Manifest (collectively "Shipping Documentation"), any applicable transportation agreement between Customer and FedEx covering such shipment, and in any applicable FedEx tariff, Service Guide or Standard Conditions of Carriage, copies of which are available upon request, and which are incorporated into these Terms of Use by reference. If there is a conflict between the Shipping Documentation and any such document then in effect or these Terms of Use, then the transportation agreement, tariff, Service Guide, Standard Conditions of Carriage, or these Terms of Use will control, in that order of priority. If a shipment originates outside the United States, the contract of carriage is with the FedEx subsidiary, affiliate, branch, or independent contractor who originally accepts the shipment. Your use of Global Trade Manager shall not alter Your responsibility for the preparation and accuracy of shipping documentation including import/export forms.
- In the event Customer uses SHIP MANAGER or SHIP MANAGER LITE to process shipments tendered to FedEx for delivery to locations outside the United States or country of shipment origin, Customer will, at Customer's sole expense, assure that the terms and conditions of international carriage supplied by FedEx from time to time (and which may be amended or modified from time to time at FedEx's sole discretion) are placed on the Shipping Documentation as may be instructed by FedEx, for all such international shipments. Customer will defend, indemnify and hold harmless FedEx, its officers, directors, employees and agents from and against any and all losses, damages, claims and other items of cost and expense arising out of Customer's failure to apply the international carriage terms to the Shipping Documentation for such international shipments, including without limitation claims from the recipient of any shipment, and Customer's failure to follow FedEx's instructions in regard to the placement of the terms on the Shipping Documentation for such international shipments.
- Printed Signature. Customer acknowledges that if SHIP MANAGER or SHIP MANAGER LITE is used to process shipments to locations outside the United States or country of shipment origin, Customer must enter the name of the person completing the Shipping Documentation to print in lieu of its manual signature on the Shipping Documentation, as applicable, for all shipments tendered by Customer to FedEx using SHIP MANAGER, or SHIP MANAGER LITE. Customer further acknowledges that such printed name shall be sufficient to constitute the Customer's signature, and Customer's acceptance of FedEx's terms and conditions of carriage contained in the applicable transportation agreement, tariff, Service Guide, Standard Conditions, or Shipping Documentation, under which the shipment is accepted by FedEx, or its independent contractor.
- Unless otherwise indicated, the shipper's address indicated on the face of any Shipping Documentation is the place of execution and the place of departure and the recipient's address listed on the face of the Shipping Documentation is the place of destination. Unless otherwise indicated on the face of the Shipping Documentation the first carrier of all shipments is FedEx Express, 3610 Hacks Cross Road, Bldg A, Memphis, TN 38125. The address for FedEx Ground is 1000 FedEx Drive, Moon Township, PA 15108.
You may not assign Your rights or delegate Your duties under these Terms of Use. Failure or delay by FedEx to exercise any right, remedy, power or privilege hereunder, shall not constitute a waiver thereof. A waiver, to be effective, must be in writing and must be signed by the party making the waiver. A written waiver of a default shall not operate as a waiver of any other default or of the same type of default on a future occasion.
Neither FedEx nor You shall make any press release or announcement containing the other's name without the prior written approval of the other party and then only after the other party has reviewed and approved the specific text of the press release or announcement. You agree that FedEx may use the email address(es) that you provide when enrolling on fedex.com, as updated, to communicate with you regarding FedEx.com, its Content and the Services.
These Terms of Use shall constitute the complete agreement of the parties with respect to the subject matter and supersedes any and all prior or contemporaneous discussions, statements, understandings, representations or agreements, written or oral, regarding the subject matter. No amendment to or modification of this Agreement will be binding on FedEx without FedEx's written consent.
FedEx provides You with the opportunity, via SHIP MANAGER, to use FedEx ShipAlert to send a shipment notification message to the recipient informing him/her of Your shipment. This feature is provided free of charge. FedEx may modify or terminate the use of FedEx ShipAlert at any time.
FedEx does not commit to keeping Your message private or confidential. By using FedEx ShipAlert You acknowledge that FedEx is providing the technical functionality only, and that You are solely responsible for the content of Your messages. FedEx undertakes no duty to monitor any messages sent by You. However, FedEx, in its sole discretion, may elect, but is not obligated, to look at Your messages to protect itself.
Do not use FedEx ShipAlert for anything other than to communicate information about Your shipment. You may not use FedEx ShipAlert to disseminate inflammatory, infringing, obscene, or other unlawful information, or to threaten, harass, abuse or otherwise violate the legal rights of others or perform any act contrary to law. If FedEx sees or hears about messages sent via FedEx ShipAlert that violate these provisions, or that may damage FedEx, it may take all actions necessary to protect itself, including disclosing any messages to the authorities.
It is not necessary to use FedEx ShipAlert to ship a package via SHIP MANAGER. FedEx will not be liable for any failure or delay, for any reason, in the transmission, receipt, or acknowledgment of any messages sent by or to You.
You should maintain a back-up copy of Your data, including Your addresses as FedEx will not be responsible for any loss of Your data. Your data will be retained by FedEx for no longer than is necessary for the purposes for which it has been retained. Please note that, FedEx may be required to retain certain data (e.g. for compliance, tax, accounting or auditing purposes) for a limited period of time, after which it will be deleted.
Without prejudice to the generality of the foregoing, please note of the following data retention periods, which may be subject to change by FedEx at any time for any reason without any prior notice:
- If You do not use SHIP MANAGER for a period of 6 months, Your addresses in Your SHIP MANAGER will be deleted.
- Recently shipped addresses will remain for a period of 90 days after the shipment is created in Your SHIP MANAGER LITE Recently Shipped Address Book, and will be deleted thereafter.
For avoidance of doubt, the Address Book is a feature provided free of charge by FedEx. You should maintain a back-up copy of Your addresses as FedEx will not be responsible for the loss of addresses contained in the Address Book. FedEx may modify or terminate this feature at any time for any reason without any prior notice.
The courtesy rate reflected by the Courtesy Rate Quote on FedEx Ship Manager, or FedEx Ship Manager Lite, if shown, may be different than the actual charges for Your shipment. Differences may occur based on actual weight, dimensions, and other factors. Consult the applicable FedEx Service Guide or the FedEx Rate Sheets for details on how shipping charges are calculated.
In addition to the fedex.com Terms of Use, the following terms and conditions govern your access and use of Signature Proof of Delivery. By accessing and using Signature Proof of Delivery, you acknowledge and agree that you are the shipper, the recipient, or third party payor, or are authorized to act on behalf of the shipper, recipient, or third party payor to retrieve the signature image for the shipment you are attempting to track. You warrant and agree, on behalf of yourself and all persons on whose behalf you are acting in accessing and using Signature Proof of Delivery, that you will not use the signature image for any purpose other than to confirm the delivery of such shipment. You further acknowledge and agree, on behalf of yourself and all persons on whose behalf you are acting in accessing and using Signature Proof of Delivery, (i) to defend (at FedEx option), indemnify, and hold harmless FedEx, its parent and its parent company's subsidiary companies (collectively "FedEx" for purposes of this paragraph) from and against any and all claims of whatever nature arising from your access and use of Signature Proof of Delivery, and the receipt, use and emailing of any signature retrieved; (ii) that Signature Proof of Delivery is provided "AS IS" and you assume all risk of accessing and using Signature Proof of Delivery; (iii) that FedEx DISCLAIMS ANY AND ALL WARRANTIES OR CONDITIONS OF WHATEVER NATURE, INCLUDING THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE IN RESPECT TO SIGNATURE PROOF OF DELIVERY; (iv) you will only email Signature Proof of Delivery to the shipper, recipient or third party payor of the shipment you are attempting to retrieve; (v) that under no circumstances shall FedEx be liable for any money or other damages resulting from the access and use of Signature Proof of Delivery and that FedEx hereby disclaims liability for any such damage; and, (vi) that your actions and shipments are further governed by, and you will comply with, the terms and conditions in the applicable FedEx Service Guide or transportation agreement.
In addition to the fedex.com Terms of Use, the following additional terms and conditions govern the access and use of this tracking update subscription application to request tracking information updates ("Tracking Updates"). FedEx authorizes You to request Tracking Updates for a shipment for which You are the shipper, recipient or third-party payor and You agree to only request Tracking Updates for a shipment for which You are the shipper, recipient, or third-party payor subject to these Terms and Conditions. You acknowledge and agree that Tracking Updates are the private property of FedEx, are provided to You free of charge and that any use of Tracking Updates information is at Your sole risk. Tracking Updates are provided "AS IS" and FedEx disclaims all Warranties or conditions, Express or Implied.
To facilitate delivery or release of a shipment, FedEx may, at its sole discretion, offer certain delivery options and functionality to certain Recipients through FedEx Delivery Manager. As a condition for approval to register for and use FedEx Delivery Manager, Recipient agrees to these terms:
- Recipient represents and warrants that Recipient: resides at the address provided for enrollment; is authorized to enroll and receive shipments at the address; will only register for himself/herself; For each shipment, Recipient represents and warrants that Recipient is authorized by the Shipper to use or request the FedEx Delivery Manager options and functionality.
- The contract of carriage governed by the FedEx Express Terms and Conditions in the FedEx Service Guide shall at all times remain with the Shipper, as that term is defined in the FedEx Service Guide, and nothing in these FedEx Delivery Manager Terms shall be construed to create a contract of carriage with the Recipient. FedEx Delivery Manager options and functionality, including those offered for a fee to the Recipient, are governed solely by the terms in this FedEx Delivery Manager section of the fedex.com Terms of Use.
- In no event shall FedEx, including, without limitation, agents, contractors, employees and affiliates, be liable for any damages, including but not limited to special, incidental or consequential damages, including, without limitation, loss of profits or income, whether or not FedEx had knowledge that such damages might be incurred, from honoring, or our failure to honor, any request for delivery instructions, preferences, delivery suspension, routing instruction or other delivery request from the Recipient. Notwithstanding, a refund of the FedEx Delivery Manager fee as outlined below is the exclusive remedy in the event of FedEx’s failure to honor the Recipient’s request for FedEx Delivery Manager options.
- If Recipient provides delivery instructions, preferences, or requests to suspend deliveries for their address, Recipient releases FedEx from all liability for any loss or damage that may result from FedEx following the delivery instructions, preferences, or requests to suspend deliveries.
- Recipient’s details including name, delivery address, email address and mobile telephone number are collected and processed through FedEx Delivery Manager by FedEx, acting as data controller, to manage and improve the delivery of shipments to Recipient and the sending of non-marketing communications to Recipient relating to such shipments. These purposes include any other purpose as authorized by Recipient, or as otherwise required or permitted by law. In any case where FedEx collect, transfer personal data (including across jurisdictions), or otherwise process Recipient personal data, it is subject to appropriate safeguards, in accordance with applicable laws, and where Recipient consent is required, by submitting data to FedEx Delivery Manager Recipient expressly provide such consent to FedEx. For more information, FedEx refers to its FedEx Global Privacy Policy and Notice, and the local FedEx Privacy Policy accessible on the FedEx webpage in Recipient’s location.
- Requests for any of the alternative delivery options detailed on FedEx Delivery Manager to apply to the delivery to be performed by FedEx will void the FedEx Money Back Guarantee (if applicable).
- Delivery options are subject to availability at the Recipient’s location. FedEx does not guarantee the availability of delivery options.
- A request to change delivery options will only apply to the particular scheduled delivery FedEx contacts Recipient on. Change of delivery instructions will not apply to Recipient’s future FedEx Delivery Manager eligible deliveries.
- Direct Signature may be required for FedEx shipments delivered in certain countries including shipments delivered in accordance with the alternative delivery options detailed on FedEx Delivery Manager. FedEx will obtain a signature from someone at the delivery address. If no one is at the address, FedEx will reattempt delivery at another time.
- With the exception of requests to collect your shipment at a FedEx World Service Center (“WSC”) or retail location, Recipient is solely responsible for ensuring the safety and security of Recipient’s shipment following delivery by FedEx to Recipient’s nominated alternative delivery location, as well as any additional charges imposed by location provider due to prolonged occupancy. FedEx accepts no liability for loss or damage caused following delivery as requested by Recipient.
- Recipient is responsible for providing enough detail to enable the FedEx courier to locate the delivery location nominated by Recipient. In the event FedEx is unable to find such location or deems the location not to be secure (in its sole opinion) then FedEx may refuse to deliver Recipient’s package as requested. FedEx shall incur no liability in connection with such refused deliveries.
- For “Deliver to my address on a future date” shipments:
a. Delivery dates stated on FedEx Delivery Manager are indicative only. FedEx will confirm the revised estimated delivery date via email or SMS notification following receipt of requested change.
- For “Deliver to my neighbor” shipments:
a. The nominated neighbor's address must be in close proximity to the address for delivery of the shipment. Failure to adhere to this requirement will affect the performance of delivery and may result in delays.
b. By submitting the name and address of Recipient’s nominated neighbor to FedEx, Recipient confirms that they have provided the named persons with information relating to the collection, transfer and processing of such data including, without limitation, confirming to them that Recipient will be providing their personal data to FedEx to allow FedEx to process their personal data in connection with the delivery of a shipment to them. The data will not be used for other purposes such as direct marketing. Recipient hereby warrants to FedEx that the new recipient has provided Recipient with their explicit consent to the provision of their personal data to FedEx to be used as described above.
- For “Deliver to a pick-up point” shipments:
a. Requests for changes to the delivery location or for collection at the FedEx WSC or retail location submitted via FedEx Delivery Manager may lead to a change to the estimated delivery date of Recipient’s shipment. FedEx will confirm the estimated delivery date via email or SMS following receipt of request.
b. By submitting the new recipient's personal data to FedEx, Recipient confirm that Recipient has provided the new recipient with information relating to the collection, transfer and processing of such data including, without limitation, confirming to them that Recipient will be providing their personal data to FedEx to allow FedEx to process their personal data in connection with the delivery of a shipment to them and, where FedEx requires, to contact them via email and/or SMS in relation to such shipment. The data will not be used for other purposes such as direct marketing. Recipient hereby warrants to FedEx that the new recipient has provided Recipient with their consent to the provision of their personal data to FedEx to be used as described above.
c. To use this service, the AWB number and relevant contact information must be provided. FedEx will send out an SMS or email message to the recipient as a proof for the recipient to collect the shipment at the selected pick-up point. FedEx SMS or email message must be shown and customer signature is needed when collecting shipments at the selected pickup point.
d. Recipients should take due caution in disposing the FedEx SMS or email message. Any unintended sharing of the FedEx SMS or email message with others may potentially lead to loss of shipment.
In order to facilitate tracking and related analytics relating to your shipments, sent and received, FedEx may, at its sole discretion, offer certain functionality and analytics to approved customers through InSight or FedEx Advanced Tracking. As a condition for approval to register for and use FedEx InSight or FedEx Advanced Tracking you must agree to these terms:
- Information.
a. You request that FedEx compile and format information regarding shipments for which You are the shipper, recipient or third party payer ("InSight Information") and, subject to the terms and conditions of this Agreement, FedEx grants You the non-exclusive, royalty-free right and license to use the InSight Information provided by FedEx.
b. FedEx will provide InSight Information by means of Internet, email, FedEx automation device or other means at its sole discretion. You understand that the InSight Information will be based on information readily available to FedEx, that it may be limited, estimated or incomplete (resulting, in part, but not completely from shipper's request that FedEx block certain shipment information from the InSight Information provided to You) and that such information may change or be modified.
- Use.
You may use the InSight Information for Your own internal business purposes, to facilitate delivery, customs clearance, or communication with a shipment's shipper, recipient, broker, third party payer or carrier, provided such uses are legal and do not violate any Federal, state or local laws. However, you agree not to use or allow any other party to use InSight, FedEx Advanced Tracking or the InSight Information (or any portion thereof) on your behalf for any other purpose, including without limitation, to audit the accuracy of FedEx/s performance, to obtain adjustments or refunds of shipping charges under FedEx Money-Back Guarantees or otherwise, or as an invoice for remittance purposes for shipments tendered to FedEx. You agree that FedEx shall have authority to deny any such Money-Back Guarantee claims made or filed based on InSight, FedEx Advanced Tracking or InSight Information. You also acknowledge that FedEx holds and retains all worldwide rights, title and interests, including without limitation, copyright, in and to InSight and FedEx Advanced Tracking. You agree not to copy, modify, translate, transmit, distribute, adapt, reproduce, decompile, reverse engineer or disassemble InSight, FedEx Advanced Tracking or any InSight Information.
- Maintenance and Updates.
FedEx, in its sole discretion, may modify at any time, without notice, the nature and amount of InSight Information provided, the InSight Service, which consists of the features and services of InSight, as amended and updated, or the FedEx Advanced Tracking Service, which consists of the features and services of FedEx Advanced Tracking, as amended and updated.
THE FOLLOWING TERMS OF USE GOVERN YOUR USE OF FEDEX® ELECTRONIC TRADE DOCUMENTS. YOUR VIEWING OR USE OF THIS SITE CONSTITUTE YOUR AGREEMENT, ON BEHALF OF YOURSELF AND THE ENTITY YOU REPRESENT TO ALL OF THE TERMS AND CONDITIONS PROVIDED BELOW.
FEDEX MAY MAKE FUTURE CHANGES OR MODIFICATIONS TO SUCH TERMS AND CONDITIONS AT ANY TIME WITHOUT NOTICE, AND YOUR SUBSEQUENT VIEWING OR USE OF THIS SITE WILL CONSTITUTE YOUR AGREEMENT TO THE CHANGES AND MODIFICATIONS.
- Acknowledgment of Agreement with FedEx Software or Web-based Shipping Platform End User License Agreement or Terms of Use and Conditions of Carriage.
Prior to accessing FedEx® Electronic Trade Documents, You acknowledge that You have accepted the Terms of Use or the End User License Agreement for the applicable FedEx internet-based shipping application or FedEx shipping software, including but not limited to FedEx Ship Manager Software, FedEx Ship Manager Server, FedEx Ship Manager at fedex.com, FedEx Ship Manager Lite, and FedEx Web Services, and agree with said Terms of Use or End User License Agreement. You also agree that all shipments are subject to the Conditions of Carriage as published by FedEx in the applicable Service Guide or Standard Conditions of Carriage on www.fedex.com or elsewhere and set out on the Air Way bill
- Agreement to Use Electronic Trade Documents Instead of Printed Documents.
By utilizing FedEx® Electronic Trade Documents, You authorize FedEx to ship Your international shipments using electronic documents instead of printed documents, including but not limited to the applicable commercial invoice, pro forma invoice, and export certificate of origin.
- Agreement to Provide Information, Letterhead and Signature Image.
By utilizing FedEx® Electronic Trade Documents, You agree to provide FedEx with all information necessary to ship Your international packages, including but not limited to package level detail information, Your company letterhead and a signature image for You or an authorized representative of Your company.
- Accuracy of Information.
You represent, warrant and covenant that any information provided by You to FedEx shall be true, accurate and complete.
- Validity of Letterhead.
You represent, warrant and covenant that the letterhead provided by You to FedEx for use in executing electronic trade documents on Your behalf shall be a valid letterhead and that You possess the necessary right, title and interest in the letterhead to authorize FedEx to use the letterhead to execute electronic trade documents on Your behalf.
- Validity of Signature Image.
You represent, warrant and covenant that any signature image provided by You to FedEx for use in executing electronic trade documents on Your behalf shall be of a valid signature by a person authorized by You or Your company to ship with FedEx and execute shipping-related documents on Your company's behalf, and shall be sufficient to constitute Your signature.
- Authorization for FedEx to Use Information.
For any electronic trade documents completed by FedEx on behalf of You or Your company, You authorize FedEx to use the information provided by You to ship Your international packages, including but not limited to package level detail information, Your company letterhead and Your signature image or a signature image of an authorized representative of Your company.
- Original Documentation May Be Required for Some Shipments.
You acknowledge that applicable customs laws, rules and regulations may require additional documentation for certain commodities, values or quantities and/or require that original hardcopy commercial invoices, licenses, permits, declarations, forms, certificates or other documentation accompany the shipment. You agree that it is Your responsibility to include all required documentation (including, without limitation, original hardcopy documentation) with any shipment You send using FedEx Electronic Trade Documents.
- Indemnification
You will, at Your sole cost and expense, defend, indemnify and hold harmless FedEx, its parent corporation, subsidiaries, affiliated companies and their respective officers, directors, employees, agents, successors, and assigns from all claims, demands, suits, damages, costs, expenses, fines and judgments, including reasonable attorneys' fees (hereinafter collectively "Claims"), arising out of FedEx's use of the information provided by You, including but not limited to package level detail information, Your company letterhead and Your signature image or a signature image of an authorized representative of Your company. FedEx may intervene and assume its defense in any such claims, at its expense and in its sole discretion. You will not settle any action relating to any Claim that involves FedEx without the prior written consent of FedEx.
THE FOLLOWING TERMS OF USE GOVERN YOUR USE OF FEDEX IMPORT TOOL. YOU USE OF THE FEDEX IMPORT TOOL CONSTITUTE YOUR AGREEMENT, ON BEHALF OF YOURSELF AND THE ENTITY YOU REPRESENT (HEREINAFTER "YOU" OR "YOUR"), TO ALL OF THE TERMS AND CONDITIONS PROVIDED BELOW.
FEDEX MAY MAKE FUTURE CHANGES OR MODIFICATIONS TO SUCH TERMS AND CONDITIONS AT ANY TIME WITHOUT NOTICE, AND YOUR SUBSEQUENT VIEWING OR USE OF THIS SITE WILL CONSTITUTE YOUR AGREEMENT TO THE CHANGES AND MODIFICATIONS.
- Acknowledgment of Agreement.
If You are submitting on behalf of someone else (the "Principal"), You undertake that the Principal is aware of the contents of Your submission and that it will be taken to have been personally submitted by him/her/them. Your Principal is aware that he/she/them may be liable for offence(s) concerning any false, inaccurate, or incomplete statement or declaration; You also understand that You may be liable for abetting these offences.
- Agreement to Provide Information, Declaration or Documents.
You agree to provide FedEx with all information, declarations or documents necessary.
Please note that when shipments are held by customs or other agencies due to any incorrect or missing information, declarations or documents, we may attempt to notify the recipient, sender, importer of record, You and/or applicable third-parties (as the case may be, as local law permits). If local law requires the correct information, declarations and/or documents to be submitted, and if such required information, declarations and/or documents are not provided within a reasonable time as we may determine, the shipment may be considered undeliverable. We assume no responsibility for our inability to complete a delivery due to incorrect or missing information, declarations and/or documents, whether or not we attempt to notify the recipient, sender, importer of record, You and/or applicable third-parties. For more information, please refer to our Conditions of Carriage as published by FedEx in the applicable Service Guide or Standard Conditions of Carriage on www.fedex.com or elsewhere and set out on the Air Way bill.
- Accuracy of Information, Declaration or Documents.
You represent, warrant and covenant that any and all information, declaration and documents provided by or through You to FedEx shall be true, accurate and complete.
In relation to any data (including personal data) provided by You concerning Yourself, or any third party in connection with a shipment or otherwise, You represent that You have complied with applicable laws, including obtaining the necessary legal basis for the provision of such data to FedEx and the processing by FedEx of this data, and providing the relevant individual with all information in connection with the collection, transfer and processing of such data including the information contained in the FedEx Privacy Notice at fedex.com. FedEx will not be liable for costs, claims, damages and expenses suffered or incurred by FedEx in connection with Your failure to comply with the foregoing. You agree to indemnify FedEx in respect of all costs, claims, damages and expenses suffered or incurred by FedEx in connection with Your failure to comply with this section.
- Communications.
You understand and agree that FedEx, their authorized agents, and service providers may contact the recipient, sender, importer of record, You and/or applicable third-parties (as the case may be, as local law permits) via any mode and media (such as SMS and telephone call) in relation to any information, declaration or documents provided by or through You and/or in connection with Your shipment or otherwise in relation to FedEx Import Tool, regardless of Your registration(s) with any do not contact or do not call registry. In addition, You hereby represent and warrant that You, where applicable, are the user and/or subscriber of the contact details provided by You through the FedEx Import Tool.
- Validity of Signature Image.
You represent, warrant and covenant that any signature image provided by You to FedEx for use in relation to FedEx Import Tool shall be of a valid signature by a person authorized by You or Your company, and shall be sufficient to constitute Your signature.
- Authorization for FedEx to Use Information.
You authorize FedEx and its affiliates to use the information, declaration or documents provided by or through You.
- Payment Processing.
FedEx utilizes the services of a third-party payment processing vendor to allow You to pay our invoices online. Where applicable, payment will be processed through a secure payment portal hosted by third-party payment processing vendor who will process Your payment. FedEx does not monitor nor have any direct control over such portal's activities and accordingly access to the third-party payment processing vendor’s secure payment portal is provided on an 'as is' basis and without any warranties, representations or conditions of any kind. Your use of the third-party secure payment portal is at Your own risk and payment are made subject to the payment processor's payment terms and conditions and privacy policy. You should ensure You are familiar with, and approve, the terms on which such services are provided by the third-party secure payment portal.
- Original Documentation May Be Required for Some Shipments.
You acknowledge that applicable customs laws, rules and regulations may require additional documentation for certain commodities, values or quantities and/or require that original hardcopy commercial invoices, licenses, permits, declarations, forms, certificates or other documentation accompany the shipment. You agree that it is Your responsibility to include all required documentation (including, without limitation, original hardcopy documentation).
- Clearance Services and Related Fees Assessed on International Shipments.
FedEx offers standard customs clearance, however, we also offer a comprehensive range of value-added solutions when Your shipment has special clearance needs. Our clearance services offerings (“Clearance Services”) may be different per country/territory depending on the additional processing that may be required by a local regulatory agency or when You, the sender or Your importer request special processing from our customs broker. We may assess a service fee to obtain the release of Your shipment from any regulatory agency or for special services You, the sender or Your importer may request. We may charge a fee for standard customs clearance service in some countries/territories or in some FedEx subsidiaries. We may apply and bill these service fees, which are subject to change, to any shipper, recipient or designated third party. For more information, please refer to our Conditions of Carriage as published by FedEx in the applicable Service Guide or Standard Conditions of Carriage on www.fedex.com or elsewhere and set out on the Air Way bill.
Fees related to Clearance Services that are incurred will be listed on Your duty and tax invoice as separate line items. Please refer to https://www.fedex.com/en-bn/ancillary-clearance-service.html to view the services offered in the destination country/territory where FedEx provides various Clearance Services.
International shipments to direct served FedEx destinations may incur fees for Clearance Services as described above. We may apply and invoice these fees, which are subject to change, to shippers, consignees or third-parties. Please note that a storage charge may be applied to a shipment that is unclaimed or otherwise left in a FedEx location for a stipulated period following notice to the recipient or designated broker of the shipment’s availability or of additional documentation required for regulatory clearances. For shipments returned to the origin, return charges and fees will be payable, along with the original charges and fees. Also included will be any other charges incurred by us, including, but not limited to, duties, taxes, clearance service fees and storage fees, if applicable. For more information, please refer to our Conditions of Carriage as published by FedEx in the applicable Service Guide or Standard Conditions of Carriage on www.fedex.com or elsewhere and set out on the Air Way bill.
NOTWITHSTANDING ANYTHING TO THE CONTRARY, WE RESERVE THE RIGHT AT OUR SOLE DISCRETION TO CHARGE YOU WITH ANY PENALTIES, FINES, DAMAGES OR OTHER COSTS OR EXPENSES, INCLUDING BUT NOT LIMITED TO STORAGE FEES, RESULTING FROM AN ENFORCEMENT ACTION BY ANY COMPETENT GOVERNMENT AUTHORITY, OR BY YOUR FAILURE TO COMPLY WITH THE OBLIGATIONS HEREBY LAID OUT.
- Indemnification.
You will, at Your sole cost and expense, defend, indemnify and hold harmless FedEx, its parent corporation, subsidiaries, affiliated companies and their respective officers, directors, employees, agents, successors, and assigns from all claims, demands, suits, damages, costs, expenses, fines and judgments, including reasonable attorneys' fees (hereinafter collectively "Claims"), arising out of FedEx's use of the missing information, declarations and/or documents provided by You. FedEx may intervene and assume its defense in any such claims, at its expense and in its sole discretion. You will not settle any action relating to any Claim that involves FedEx without the prior written consent of FedEx.