Frequently asked questions

Your package should arrive on the estimated delivery date and time. With your tracking number, you can keep an eye on your shipment and view the estimated delivery date and time.

Generally, there are two options. The first option is for the receiver to pay the authorities directly for any duties and taxes, usually when the shipment is imported.

The status 'Exception' means that an unexpected event is delaying the delivery of your package.

Shipments are held to ensure they satisfy export or import customs regulations.

All you need to locate your FedEx package is a tracking number or a reference number. You can also track by using a FedEx Office order number or the number found on your door tag.