
VIEWS & VOICES / PRINCIPLE IN PRACTICE
Executive summary
Environmental, social and governance (ESG) factors are an ever-important part of doing business, yet done right they can give you a competitive edge too.
Effective ESG policies can help to win customers, attract investment and even recruit and retain workers.
Sustainable shipping practices can help to drive efficiencies and could save costs in key areas such as energy use and route optimisation.
Assessing your current situation against the areas most relevant to your business is a good place to start, before defining goals, choosing a framework and reporting your progress.
Environmental, social and governance (ESG) is something that should be top of mind for all businesses, from both an ethical and regulatory perspective. But there’s more to ESG than doing the right thing. In a competitive landscape, a strong policy can help your business to succeed.
There’s a key reason for this. Businesses implementing ESG successfully are finding that there can be valuable commercial benefits. A 2024 survey shows how larger businesses have recognised its potential, with 71% of C-suite and corporate leaders agreeing that ESG is a source of competitive advantage , and 82% believing its importance in corporate performance will continue to grow.1
There’s a couple of things to take from that. The first is that ESG can give you an edge in the market – and if big businesses are finding it, maybe yours could too. The second is that your rivals may already be taking advantage.
Whatever your situation, there are several good reasons why it’s worth making sure your policy is as robust as possible. Here are five examples of how ESG could strengthen your business.
1. Cutting costs through sustainable practices
While there can be costs associated with implementing ESG policies and processes, there are also many areas where ESG can have a beneficial financial impact. For example, the simple equation of using less and wasting less could easily result in costing your business less too (you can read our articles to see specific examples of how sustainability can lower costs, or how you can save money by reducing waste in your business).
More gains can be made through bringing efficiencies to your logistics. For example, the costs of warehousing can be cut through installing energy efficient lighting, renewable energy systems and better insulation, as well as through optimised layouts and more effective inventory management systems. Route optimisation – and the associated reduction in fuel usage – can also have a financial as well as an environmental gain, as can other ESG wins such as recyclable and reusable packaging.
But it’s not just operating costs you should consider. The costs of complying with various environmental regulations – and the penalties for failing to do so – could be lower too, as could those associated with worker retention (see below) and even those involved in raising capital from financial providers.2
2. Attracting investment
Investment can be essential in building and growing a business, and having a strong ESG foundation could help you to attract it. One reason is because investors are keen to support businesses that make a positive contribution, but it’s also because ESG compliance – and the fact that a business is assessing and mitigating against risk – can increase the potential for securing funding in the first place.3 There’s also research that shows the importance that lenders are placing on it. Almost three-quarters of them (73%) have an ESG lending strategy in place, while 81% say a business’s ESG status will have an increasing influence on their appetite to lend over the next five years.4
3. Boosting B2B sales through ethical business
Many organisations have ESG policies related to the goods they buy, so having strong credentials yourself can make your products more attractive. The EU, for example, has voluntary guidelines designed to encourage public sector organisations to procure goods and services with a reduced environmental impact.5 And if you sell to other businesses, bear in mind that they may have their own ESG objectives to meet – and that many of them are using their buying strategy to do so. A survey by Deloitte shows just how procurement is playing a pivotal role in advancing sustainability initiatives, with 85% of businesses saying ESG is the main area where it plays an influential role in decision-making. Its growing importance is also shown by the fact that ESG is now the number two priority for procurement executives globally.6
4. Embracing employee loyalty with ESG initiatives
It’s not just consumers and regulators that care about ESG. Employees care too, and having a winning ESG strategy could help you attract – and retain – the workers you want. One global survey shows that almost 70% of employees want their employers to invest in sustainability7, for example, while a survey from PwC reveals that 19% of respondents value ESG policies as highly as – or higher – than salary.8 And if that’s not enough, a Deloitte survey shows that over a quarter of people (27%) wouldn’t even accept a job before considering their potential employer’s position on sustainability.9
5. Winning customers’ trust
Your ESG policy can boost your reputation, build trust, and play a big part in attracting consumers. Why? Because people pay attention to the ethics and sustainability credentials of the products they buy, and their preferences show in their consumption habits. Almost half (46%) say they are buying more sustainable products to reduce their own impact on the environment, according to PwC’s Voice of the Consumer survey, while four-fifths say they are willing to pay more – almost 10% on average – for goods that are sustainably produced or sourced.10
And it’s not just the goods themselves. Delivery matters too. In fact, one survey suggests that almost half of consumers (45%) say they might prefer one retailer over another if it provides sustainable delivery, while a similar amount say they consider the environmental footprint of delivery to be either important or very important.11
Key steps for your ESG strategy
If you want to take advantage of the business benefits that an effective ESG strategy can bring, it’s important to lay some essential foundations when formulating your plan. There’s no one-size-fits-all method – each business has its own needs and capabilities to consider, but there are some useful steps you can think about when putting together your own individual approach. Four of these are:
Assess your situation:
Before you start it may be worth reviewing where your business currently sits in relation to key ESG pillars. It’s a good idea to begin with a materiality assessment, which can help identify the areas that matter most to your business and stakeholders. Then you can assess your current performance. Key environmental metrics to track could include emissions and energy use, for social you could look at community engagement and ethical practices within your supply chain, while for governance both transparency and compliance may be key.12
Develop your strategy:
Once you know which areas of ESG you are going to focus on, it’s important to put a strategy in place that will enable you to target them effectively. Setting SMART (specific, measurable, achievable, relevant, and time-bound) goals can help you to track your progress, while ensuring that ESG is integrated into decision-making across the business can help you to achieve your aims.13
Choose your framework:
Using an established framework can make it easier to monitor your performance and benchmark it against industry peers. Some of the most well-known examples include the European Sustainability Reporting Standards (ESRS), the Global Reporting Initiative (GRI), and the standards from the Sustainability Accounting Standards Board (SASB), but there are many others to choose from too so it’s worth researching what’s available to see what will work best for your business.
Communicate your progress:
Discussing your achievements internally and externally can be vital for all kinds of reasons, ranging from building stakeholder trust to maintaining employee engagement. Use clear language, be honest about your successes and your challenges (be wary of greenwashing), gather feedback and continue to refine your strategy.14
Moving forward with ESG
Developing an effective ESG strategy isn’t easy but it can pay healthy dividends in the form of improvements across the business, from better sales and customer relations to lower costs, greater investment potential and stronger internal loyalty. To further bolster your credentials you could consider certification, which can help show how you are putting your values into action. You can find out more about how to do it by reading our article on ESG certification and the options for your business.
Disclaimer: The information provided on this page does not constitute legal, tax, finance, accounting, or trade advice, but is designed to provide general information relating to business and commerce. The FedEx Small Business Hub content, information, and services are not a substitute for obtaining the advice of a competent professional, for example (but not limited to) a licensed attorney, law firm, accountant, or financial adviser.
1 2024 State of Corporate ESG: Navigating new frontiers of regulation and AI |Thomson Reuters, 2024
2 MSCI ESG Ratings and Cost of Capital | MSCI, 2024
3 What’s Involved in ESG and Why is it Important for Acquiring Funding | SPRK Capital, 2025
4 Study shows lenders anticipate growing influence of ESG credentials on mid-market borrowing | Grant Thornton, 2024
5 Green Public Procurement | European Commission
6 Beyond the Bottom Line: ESG Ratings – Procurement’s New Moral Compass | Coriolis ESG, 2024
7 Engaged employees are asking their leaders to take climate action | Deloitte, 2023
8 PwC’s Global Workforce ESG Preferences Study 2024 | PwC, 2024
9 Engaged employees are asking their leaders to take climate action | Deloitte, 2023
10 Consumers willing to pay 9.7% sustainability premium, even as cost-of-living and inflationary concerns weigh | PwC, 2024
11 Share of consumers valuing the environmental impact of shipping when selecting a retailer in the UK in 2024 | Statista, 2024
12 How to develop an ESG strategy | Greenly, 2024
13 Best Practices for Building an ESG Strategy | ESG Pro
14 Best Practices for Building an ESG Strategy | ESG Pro