How to pay duties and taxes?

Before releasing the shipment to the recipient, FedEx will contact the payor/recipient via SMS, email, or phone call to pay in following options.

1. Upfront Payment

If you do not have an active FedEx account OR the import charges are more than AUD $6,000, upfront payment of the duties, taxes, and any applicable FedEx clearance related fee(s) or charge(s) is required before the shipment can be released.

2. Billing to FedEx Account

If you have an active FedEx account AND the import charges are under AUD $6,000, FedEx will instead require confirmation that such charges will be billed to your FedEx account.

The payor/recipient may make the required payment(s) in the following ways: 

Online/Phone: Use the payment link provided via SMS or email to pay via CommBank BPoint or call the FedEx Clearance Team at 1800 111 112 (option 1) to make the payment.

EFT/Direct Deposit/Bill to FedEx account: For payment via electronic funds transfer, direct deposit or to be billed to your FedEx account, please email sydrod@fedex.com with your tracking number in the subject line to get the payment information details.