FedEx Express and TNT Express: Connecting you to new opportunities
FedEx Express and TNT Express in Australia have made significant progress in coming together to provide new opportunities, better service and stronger support. Integrating the world’s largest air express network, an unparalleled European and Trans-Tasman network will take time, but we are well on our way.
Your current service
In many aspects across our Australian business, FedEx Express and TNT Express have come together and made improvements to the service we offer you. As we move forward, our teams remain committed to delivering the exceptional service you expect.
As we roll out further improvements, you will benefit from better coverage, greater global connectivity, and a broader selection of service options, where possible. In the meantime, you can be confident that we will continue to offer the same:
- booking solutions
- customer service team
- rates and terms and conditions
- account, billing and invoicing processes
How we’re progressing
Significant progress has been achieved with the Australian Integration, with the following milestones achieved so far:
March 2019: Our FedEx Express and TNT Express Sales teams integrated
- One sales contact for easier access to our services
January 2020: FedEx Express and TNT Express launched a service enhancement on the Trans-Tasman lane between Auckland, New Zealand and Sydney, Australia.
June 2020: According to the Australia International Airline June 2020 report, in the month of June, FedEx Express ranked as the number one airfreight mover to and from Australia after operating a record 67 flights.
June-October 2020: FedEx Express and TNT Express Stations and Operations integrated
Streamlined pick-up and delivery operations
One fully-trained courier for all your FedEx Express and TNT Express shipping needs
April 2021: FedEx Express and TNT Express came together under the one name; FedEx Express Australia Pty Ltd.Â
 Your future service improvements
Our integration continues to take place in stages, and you can expect to see even further service improvements over time.
These service improvements include:
- One customer service team for all support needs
- Combined account, billing and invoicing processes
- Singular portfolio of rates, terms and conditions, and products
What the integration means for you
Access to an unparalleled network
In time, we will bring together the unmatched FedEx Express global air network with the strong local footprint of TNT in Australia and across Europe to connect you to more markets around the world.
FedEx Express serves more than 220 countries and territories, and we’re combining this with a TNT network that connects over 45 countries in Europe, with 55,000 road trips made every week. The FedEx Express global network provides time-sensitive, express services through 375 airports worldwide.
Easier access to more opportunities and services
You’ll soon get access to exciting new opportunities, but to take advantage of the broader range of services before the integration process is complete, please visit FedEx Express or TNT.
An extended network with more drop-off and pick-up points
We’re continuing to invest in our local ground operations, to give you an even better network with more drop-off and pick-up points across your country.
In time, we’ll bring together our local ground operations, to give you even more drop-off and pick-up points.
Outstanding customer support
TNT has a reputation for outstanding customer service. So you can benefit from a knowledgeable team that have built up their expertise in both FedEx Express and TNT services.Â
During this first stage of the integration, you can rest assured you’ll get the same exceptional service you have come to expect.
An enhanced global delivery network optimized for packages and pallets
The TNT worldwide delivery network is optimized to collect and deliver parcels and pallets. It covers over 200Â countries and territories via global and regional air connections and regional road networks in Europe, the Middle East, South Africa, South America and Asia.
A partnership for growth
By working with FedEx Express, you’re partnering with the world’s leading shipping company. In 2020, FedEx Express was ranked among the world’s top 20 “Most Admired Companies” by Fortune magazine, for the 20th consecutive year.
Frequently Asked Questions
I want to know if my services are changing
From 1 June 2020, we will begin to bring together our FedEx Express and TNT ground operations across Australia. It means you’ll benefit from one courier to pick up and deliver all your FedEx Express and TNT shipments across Australia. Our team members are fully committed to delivering the same exceptional service you expect from FedEx Express and TNT, and you can rely on the same customer service team and sales representative that you currently deal with.
TNT customers shipping to or from an embargoed country under U.S. export regulations were notified in February 2016 that all services to or from such countries were discontinued with effect from April 4, 2016.
For the time being, FedEx Express and TNT will continue to provide services as they do today. We intend to develop our services jointly for the future benefit of all our customers.
We will keep you updated as progress is made on integration. To find out more about the services of each company, please contact FedEx Express or TNT customer service.
As we bring local ground operations together, your cut-off and pick-up times might change. FedEx Express and TNT have worked together to plan and optimise the local ground network and maintained or improved coverage, cut-off and pick-up times without compromising the service you've come to expect from both brands. We will inform you when changes impact your area. Until then, it's business as usual.
FedEx Express and TNT have worked together to plan and optimize the local ground network and maintained or improved coverage, cut-off and pick-up times without compromising the service you've come to expect from both brands. We will inform you when changes impact your area. Until then, it's business as usual.
There are no changes to the products and services offered by FedEx Express and TNT. Each stage of the integration journey will bring new improvements to the services we offer. We're working behind the scenes now, but we'll be excited to share new opportunities with you as soon as they become available.
For the time being, FedEx Express and TNT will continue to provide services as they do today in countries that are not yet integrating locally. Our integration has a phased approach. We will keep you updated as progress is made on integration in other regions. To find if your destination country is integrating, please contact FedEx Express or TNT customer service.
I want to know why some changes are happening
As part of the local ground network integration, we are moving into one location to serve our customers better. We have worked together to plan and optimize our local network.Â
As part of the local ground network integration, we are moving into one location to serve our customers better. Please use our location pages to find your closest FedEx Express or TNT facility.
As part of the local ground network integration, we are moving to one location to manage both FedEx Express and TNT shipments. This means you may see a TNT courier pick up or deliver your FedEx Express shipments. Your courier has been trained to have the necessary knowledge about FedEx Express and TNT services. Commitment to exceptional service remains our number-one priority.
Unfortunautely no. As part of the local ground network integration, we are moving into one location to manage both FedEx Express and TNT shipments. We have worked together to plan and optimise our local networks and all of our couriers have been trained to ensure you receive the same great service and support you always have.
As part of the local ground network integration, we are moving into one location to manage both FedEx Express and TNT shipments. As a result, you might see a FedEx Express courier picking up or delivering a TNT shipment, and vice versa. Commitment to exceptional service remains our number-one priority.
I want to ship
FedEx Express and TNT integration will be phased. Until our local ground network operations are integrated, there are no changes to the way you book and send your shipments with FedEx Express and TNT. We will inform you about any changes and improvements for you and your business.
There are no immediate changes to the applications you use to book packages or pallets. For now, FedEx Express and TNT will continue to provide services as they do today.
However, if you would like to start using the services of either company, we welcome your business. Please contact the appropriate customer service to open your account.
There are no immediate changes to the applications you use to book packages or pallets. FedEx Express and TNT will continue to provide services as they do today.
For now, there are no changes to the way you schedule a pick-up. You can continue to use the same applications and tools as you always have. However, as we integrate our local ground network operations, a FedEx Express courier may pick up TNT shipments, and vice versa.
There are no immediate changes to your existing clearance operations, services or times. For the time being, clearance operations at FedEx Express and TNT will continue to run independently.
Our team members are committed to delivering the same exceptional service you expect from the FedEx Express and/or TNT brands.
Yes, it will be possible. As part of the local ground network integration, we are moving to one location to manage both FedEx Express and TNT shipments. It means you’ll benefit from one courier to pick up and deliver all your FedEx Express and TNT shipments. Commitment to exceptional service remains our number-one priority.
Yes, it will be possible. As part of the local ground network integration, we are moving to one location to manage both FedEx Express and TNT shipments.Please use our location pages to find your closest FedEx Express or TNT facility. Commitment to exceptional service remains our number-one priority.
Please continue to ask FedEx Express customer service or courier/driver for FedEx Express supplies and TNT customer service or courier/driver for TNT supplies.
Each company's packaging is customized and optimized for its own delivery network and as such should only be used with the company who supplied the packaging. You may ship using your own packaging or using the shipping company's packaging but please do not mix packaging.
If you would like to start using the services of either company, we welcome your business. Please contact the appropriate customer service team to open your account.
No. For now, there are no changes to the use of the air waybill. For FedEx Express shipments, please continue to use the FedEx Express air waybill, and for TNT shipments, please continue to use the TNT air waybill.
I want to track a shipment
There are no immediate changes to the applications you use to track packages. For now, FedEx Express and TNT will continue to provide services as they do today.
I want to know who to contact (sales, courier, customer service)
FedEx Express and TNT will continue to provide services as they do today. This means the multi-supplier relationship you enjoy today will remain the same. We will keep you informed as we make progress on the integration
As we integrate our ground operations you will benefit from one courier to pick up and deliver all your FedEx Express and TNT shipments. It may or may not be your existing courier. Our team members are fully committed to delivering the same exceptional service you expect from FedEx Express and TNT.
Our team members are committed to delivering the same exceptional service you expect from the FedEx Express and TNT brands. This means the services you receive today will remain the same. There are no immediate changes to your sales representative, customer service team, how you manage your account, or billing and invoicing.Â
If you have an existing relationship with either or both companies, please reach out to your sales representative. Otherwise, please contact TNT Customer Service on 13 11 50 for TNT services and FedEx Express Customer Service on 13 26 10 for FedEx Express services. To learn how to ship with FedEx Express, please visit fedex.com/au and for TNT, tnt.com.au
There is no immediate change to the customer service number(s) you use today. FedEx Express and TNT will continue to provide services as they do today.
Please contact TNT on 13 11 50 for a question about a TNT shipment and contact FedEx Express on 13 26 10 about a FedEx Express shipment. For now, FedEx Express and TNT will continue to provide services as they do today.
I want to know more about your integration plans
Successful integrations take time. We have a dedicated team to oversee the integration process and ensure the transition is seamless for you and your business. At the forefront of our planning is maintaining the quality of service we provide to you today.Â
There are no changes to the products and services offered by FedEx Express and TNT. Each stage of the integration journey will bring new improvements to the services we offer. We're working behind the scenes now, but we'll be excited to share new opportunities with you as soon as they become available.
I want to start using FedEx Express and/or TNT services
Account numbers can only be used for services from the individual company that issued them. FedEx Express and TNT will continue to provide services as they do today. There are no immediate changes to how you manage your account, billing or invoicing.
However, if you would like to start using services of either company, we welcome your business. Please contact the appropriate customer service to open your account.
To learn how to ship with TNT or FedEx Express, or to open an account, please contact FedEx Express or TNT customer service. Simply visit tnt.com.au or fedex.com/au for shipping and booking options.
To learn how to ship with TNT or FedEx Express, or to open an account, please contact FedEx Express or TNT customer service. Simply visit tnt.com.au or fedex.com/au for shipping and booking options.
I want to understand any potential impact on my account
There are no immediate changes to how you manage your account, billing or invoicing. For now, FedEx Express and TNT will continue to provide services as they do today.
There are no immediate changes to your rates or terms and conditions. FedEx Express and TNT will continue to provide services as before.
There are no immediate changes to how you manage your account, billing or invoicing. FedEx Express and TNT will continue to provide services as they do today under their respective current terms and conditions.
I have a question on my payment
You will continue to receive separate invoices for separate services from FedEx Express and TNT. For now, FedEx Express and TNT will continue to provide services as they do today.
There are no immediate changes to how you manage your account, billing or invoicing. For now, FedEx Express and TNT will continue to provide services as they do today.
You will continue to receive separate invoices for separate services from FedEx Express and TNT. For now, FedEx Express and TNT will continue to provide services as they do today.
Get in touch
FedEx Express and TNT sales and customer service team members are always ready to help you with information about our products and services. Please contact us if you have any questions.
