TERMS & CONDITIONS
FEDEX GET BETTER RATES PROGRAM ("CAMPAIGN")
1. By enrolling in this campaign with FedEx, you will be deemed to accept these Terms and Conditions.
2. Campaign Period: The Campaign shall commence on 25 January 2024 and will end on a date to be determined by FedEx. Note that all customers who enrol for the FedEx Get Better Rates Program after the commencement date qualify for the discounts mentioned for the duration that their account remains open.
3. Entry to Campaign
i. Entry into this Campaign is open to selected residents of Australia who have existing FedEx accounts (“Participants”).
ii. To enter this Campaign, Participants must successfully enrol in this Campaign by using an existing FedEx account associated with a FedEx approved credit card (MasterCard, Visa or American Express).
iii. Persons under the age of 18 must obtain the prior permission of a parent or guardian over the age of 18 to enter.
iv. FedEx accepts no responsibility for any late, lost or misdirected entries including delays in the delivery of the entry due to technical disruptions, network congestion or for any other reason.
v. If a Participant’s account changes to cash-only after enrolment in the Campaign, Campaign discounts will not apply until the Participant’s account has been reinstated to normal credit terms.
4. Promotional Discount
i. A Participant who has successfully enrolled in this Campaign according to paragraph 3 above will enjoy a 50% discount (the “Promotional Discount”), for 3 months (calculated on a thirteen (13) week-basis) from the date of enrolment (the “Initial Period”), off the list-priced basic freight charge of each Eligible Shipment (as specified below in paragraph (iii)). No other charges, including but not limited to fuel surcharge, duty and tax surcharges and other surcharges, are subject to the discount.
ii. The Promotional Discount cannot be used in conjunction with any other shipping discount(s) or offer(s) provided by FedEx.
iii. “Eligible Shipments” must meet all of the following requirements:
- Shipments must be invoiced to, and settled by the FedEx account specified upon enrolment in order to enjoy the Promotional Discount, the Automation Bonus and the Earned Discount. For the avoidance of doubt, Bill Third-Party shipments are excluded from this Campaign;
- Pooling of shipments from multiple accounts is not permitted and such pooled shipments are not eligible to receive the Promotional Discount, the Automation Bonus and the Earned Discount;
- The number of Eligible Shipments is determined based on the number of air waybills. One air waybill equals one shipment and a single shipment with multiple pieces corresponding to a single AWB will be considered as one shipment;
- Shipments must be imports or exports using FedEx International Priority Express (IPE), FedEx International Priority (IP), FedEx International Economy (IE), FedEx International Priority Freight (IPF), or FedEx International Economy Freight (IEF) services;
- Shipments must not be any of the following services: FedEx 10kg and 25kg Box, spot rate, FedEx International Priority Direct Distribution (IPD), FedEx International Economy Direct Distribution (IED) or FedEx International First (INF).
iv. The Promotional Discount is applied automatically to the FedEx account displayed on the confirmation page after enrolment and cannot be transferred to another account held by the same person or entity.
5. Automation Bonus
i. A Participant who has successfully entered this Campaign in accordance with paragraph 3 above qualifies for the Automation Bonus when shipments are made through an eligible FedEx digital shipping solution, including but not limited to FedEx Ship Manager™ at fedex.com. Upon request of the Participant, FedEx will provide a list of eligible digital shipping solutions. (Note: Under this Campaign, FedEx® Quick Form is not eligible for the Automation Bonus.) The Automation Bonus for using eligible digital shipping solutions is subject to change by FedEx.
ii. The Automation Bonus is 5% off the list-priced basic freight charge of each Eligible Shipment for the Campaign Period when meeting the requirements stated herein. No other charges, including but not limited to fuel surcharges, duty and tax, ancillary service fees, special handling fees or any other surcharges, are eligible for the Automation Bonus.
iii. When a Participant qualifies for an Automation Bonus by making a shipment using an eligible digital shipping solution, the Participant’s Earned Discount (as specified below in paragraph 6), if any, shall be applied to such Eligible Shipments in addition to the Automation Bonus. The Automation Bonus may be applied separately from the Earned Discount, as defined below.
6. Earned Discount
i. At the end of the Initial Period, Participants who have an active FedEx account during the last month of the Initial period, as determined by FedEx, may receive an earned discount (“Earned Discount”) of 40%, 45%, 50%, 55% or 60% depending on the Participant’s Average Monthly Spend (as defined below).
ii. The Earned Discount will be calculated by totaling the Participant’s Average Monthly Spend (as defined below) on invoiced total gross transportation charges (“Transportation Charges”) of all Eligible Shipments (as defined above). The Earned Discount will be taken off FedEx list prices in effect on the date Eligible Shipments are tendered to FedEx.
iii. The Transportation Charges used in the calculation of the Participant’s Average Monthly Spend (as defined below) are before discounts are applied, and do not include ancillary service fees, surcharges, special handling fees or other charges, duties and taxes, or sales tax/VAT.
iv. The “Average Monthly Spend” will be calculated as follows:
a. in the month immediately following the Initial Period, the Average Monthly Spend is calculated based on the gross customer spend on Transportation Charges in the preceding one (1) month, being the last full month of the Participant’s Initial Period; and
b. thereafter, the Average Monthly Spend is calculated based on the cumulative gross customer spend on Transportation Charges in the preceding months (commencing from the last month of the customer’s Initial Period), up to and including the customer’s cumulative gross spend on Transportation Charges over the preceding twelve (12) months.
c. Please see below paragraph (vii) for an example of the calculation of the Earned Discount.
v. The amount of the Earned Discount to be applied to the relevant invoices will be calculated each month as follows:
Earned Discount Tiers:
| Tier | Minimum Average Monthly Spend on Transportation Charges with FedEx (Australia Dollars) |
Discount to be Enjoyed in the Following Month |
| 1 | < $1,190 | 40% |
| 2 | ≥ $1,190 | 45% |
| 3 | ≥ $1,460 | 50% |
| 4 | ≥ $1,590 | 55% |
| 5 | ≥ $1,940 | 60% |
vi. The Earned Discount can only be applied to export or import shipments using the following FedEx services:
a. Priority Letter
b. Priority PAK
c. International Priority Express
d. International Priority
e. International Economy
f. International Priority Freight
g. International Economy Freight
vii. Earned Discount Example: If a Participant joins the Campaign on 1st October 2023, the Participant’s Initial Period will be three (3) months, commencing on 1st October 2023 and ending on 31st December 2023. During that Initial Period, the Participant will be eligible to receive the 50% Promotional Discount. The Earned Discount for January 2024 will be calculated based on the Transportation Charges from the last full calendar month of the Initial Period (which is December 2023 in this example). If the participant spends A$500 on transportation charges during the month of December 2023 (being the last full month of the Participant’s Initial Period), the Participant’s Earned Discount in January 2024 (i.e., the first month following the Initial Period) will be 40% (based on the Earned Discount Tiers table as set out above). If the Participant then spends A$1200 on transportation charges in January 2024, the Participant’s Earned Discount in February 2024 (i.e., the following month) will be 40% which is based on the transportation charges incurred in December 2023 and January 2024, divided by 2 months (i.e., A$500 + A$1200 = A$1700; A$1700/2 months = A$850). This pattern of calculation will continue over the life of the Participant’s account, aggregating up to a maximum of the last twelve (12) months spend on gross transportation charges.
Examples of Earned Discount Based on Customer’s Billing Cycle:
Note: the Earned Discount may vary slightly from that shown above, depending on the billing cycle of the individual Participant’s account. For the avoidance of doubt, the same discount principles will apply as set out under “Earned Discount” above.
viii. The Participant may view the Earned Discount applied to their shipment by referring to their FedEx invoice and/or referring to the FedEx Rate Sheet tool for detail.
7. General
i. FedEx shall not be liable for any loss or damage (including but not limited to indirect or consequential loss) which is suffered by a Participant or other parties in connection with this Campaign, including but not limited to personal injury and tax obligations that may arise from accepting any of the rewards, except for any liability which cannot be excluded by law.
ii. Eligibility excludes the directors, management and employees (and their immediate families) of FedEx, its related entities, printers, suppliers, providers and agencies associated with the Campaign stated herein as well as employees, agents, officers, and representatives of any government department, government owned entity, juristic person funded by any government department, political party or public international organisation, or any candidates for political office.
iii. Unless otherwise approved in writing by FedEx, all discounts offered under this Campaign are for the exclusive use and benefit of a Participant only and are not transferrable. FedEx reserves the right, at its sole discretion, to suspend and/or terminate the Participant’s account when a Participant is found to be in violation of this restriction.
iv. FedEx reserves the right to require the Participant(s) to execute a certificate of eligibility prior to awarding the promotional discount to the Participant(s), confirming that the Participant is not excluded from entry into this Campaign pursuant to these Terms and Conditions and that the Participant has complied fully with these Terms and Conditions. If so required by FedEx, truthful completion of this certificate is a precondition to the award of the discount.
v. By entering this Campaign, unless otherwise advised by the Participant, each Participant consents to the information the Participant submits being entered into a database which may be used by FedEx in any media for future promotional and publicity purposes, in accordance with the FedEx Privacy Policy.
vi. If this Campaign is not capable of running as planned for any reason, including tampering, unauthorized intervention, fraud, technical failures and any other causes beyond the control of FedEx, which corrupt or affect the administration security, fairness, integrity or proper conduct of the promotion, FedEx reserves the right in its sole discretion to cancel, terminate, modify or suspend this Campaign.
vii. In the event of any inconsistency between these Terms and Conditions and any brochure, marketing or promotional material relating to this Campaign, these Terms and Conditions will prevail.
viii. The terms and conditions of carriage in the applicable FedEx Express Air Waybill, in effect on the day of any shipment, shall apply to the shipment. If there is a conflict between the terms of the FedEx Express Air Waybill and these Terms and Conditions, the former will control.
ix. In the event of any discrepancies with respect to this Campaign, the decision of FedEx is final and no other further correspondence will be accepted. FedEx will not be obliged to award the rewards if it is contrary to any applicable laws or regulations.
x. FedEx reserves the right to amend these Terms and Conditions at any time without notice. Subject to regulatory approval.
xi. Modifications. FedEx reserves the right to issue new discounts, modify FedEx's List Rates, impose surcharges (including fuel surcharge) and amend, modify, or discontinue the Program at any time. FedEx will provide not less than thirty (30) calendar days' prior notice to participants of any change in the discounts or a discontinuance of the Program either by mail or a message sent by an electronic transmission. Any amendment or modification to FedEx List Rates, surcharges (including fuel surcharge), or other terms and conditions of the Program, will be posted on
fedex.com/en-au/home.html and will also be available from FedEx Customer Service.
xii. Payment Terms. All transactions will be charged immediately to the credit card linked to FedEx account upon the generation of an invoice in the FedEx billing system. The transactions will include but not limited to freight charge, fuel surcharge, duty and tax and other surcharges. Failure to comply with payment terms may result in denial or removal of applicable pricing, in FedEx sole discretion.
xiii. Reservations. Services under the Program are subject to availability of aircraft space as determined by FedEx. Participants using FedEx service under the Program shall, for any shipment above 300 kg in actual weight, contact and receive a confirmation of aircraft space availability from FedEx. FedEx is not liable in any way if space is not available. FedEx determination of aircraft space availability for any particular shipment shall be conclusive.
xiv. Surges. Participants shall notify FedEx in writing at least twenty-four (24) hours in advance of any known or anticipated package volume surges. There is a package volume surge for an account when the participant tenders packages that substantially exceed the number, type, size, and/or weight of packages tendered on average by the participant throughout the year. When such surges occur, FedEx may, in its sole discretion, either: accept such packages while waiving the Money Back Guarantee (if any) and commitment times; or decline to accept such packages without further obligation of any kind to the participant.