If you’re the shipper, you can change the delivery address for most shipments online by logging in to your FedEx shipping account. Alternatively, you can request to hold the shipment at a FedEx location for pickup instead of delivery. The receiver will just have to take a valid form of identification with them.

If you choose to change the delivery address, FedEx can only accept your request if:

• There are no restrictions to changing addresses on your account
• The new address is not in another country
• The shipment hasn’t been delivered yet

If you’re the receiver, you can change the delivery address by getting in touch with the shipper, who will have to authorize the change.

However, you can’t change the delivery address for dangerous goods shipments for safety and security reasons. They can be held at a pickup point in the same service area as the original address or returned to the shipper. Dry ice (UN 1845) is the only exception and shipments containing it may be rerouted. Read more here.

Bear in mind that additional restrictions and fees may apply when rerouting packages. Rerouting isn't always possible because we can't physically change the original air waybill attached to the shipment. FedEx Money Back Guarantee also doesn’t apply to shipments where the delivery address was changed.

The status 'Exception' means that an unexpected event is delaying the delivery of your package.

Some examples include:

• Customs delays
• Holidays
• Strikes
• Bad weather
• No one was there to receive your package at delivery
• Missing documentation
• Security restrictions

You can avoid delays by:

• Taking public holidays, strikes and bad weather into account when planning your shipment
• Ensuring someone is available to receive your package at delivery
• Making sure all your shipping documents are in order

Some exceptions, such as customs delays, might be out of your hands. If your package is held at customs, FedEx will contact you for more information.

If you're a FedEx account holder, log in to FedEx Billing Online  with your user ID and password. Then download your airway bill and other relevant shipping documents.

If you don't have a FedEx account, please contact FedEx Customer Service to obtain a copy of your air waybill.

Generally, there are two options. The first option is for the receiver to pay the authorities directly for any duties and taxes, usually when the shipment is imported. VAT in some countries can be deferred or postponed depending on the import country revenue procedure. Duty is usually paid to the authorities at the time of import – except for specific customs procedures authorized in advance.

The second option is for FedEx to pay the authorities on behalf of the recipient. This is generally paid using our own deferment account which operates similar to a bank account with a direct payment to the authorities. FedEx will then invoice the receiver for this payment with a disbursement fee for the service.

Please note that duties and taxes will be charged to the recipient by default, unless the shipper marks the ‘Bill Shipper’ option on the air waybill at the time of shipping. Also note that if the recipient declines the shipment or refuses to pay, the shipper is ultimately liable for any duties and taxes assessed on the shipment.

Opening a FedEx account is easy, you can open an account online or contact FedEx Customer Service.