Here are a few ways you can arrange a pickup:

●      If you’re a registered FedEx customer, you can schedule a pickup on FedEx Ship Manager™

●      If you’re not a registered FedEx customer, you can schedule a pickup on FedEx Ship Manager™ Lite. Registered customers can also use this option.

●      You can also drop off shipments for pick up at a FedEx location near you.

Packages in the FedEx system are scanned at various points between pickup and delivery. It isn’t unusual for a package to go more than 24 hours without a scan while in transit.  Your package may still be on the move and there are no new updates.

The main documents you need for customs clearance are the commercial invoice and the air waybill.

You may need additional documents depending on the origin, destination, commodity and value of the shipment, these include:

• Certificate of origin
• Export license
• Export declaration

Find out more about what kind of documents you need on the ‘Customs clearance’ section of Shipping Channel.

When a shipment is delayed or there are handling issues, we may not be able to give you an exact delivery time anymore. Delivery times may change based on the type of delay and our ability to resolve it or not. For more information on your shipment, please call FedEx Customer Service.

Packages in the FedEx system are scanned at various points between pickup and delivery. It isn’t unusual for a package to go more than 24 hours without a scan while in transit.  Your package may still be on the move and there are no new updates.