What does the status ‘Exception’ mean?
The status 'Exception' means that an unexpected event is delaying the delivery of your package.
Some examples include:
- Customs delays
- Holidays
- Strikes
- Bad weather
- No one was there to receive your package at delivery
- Missing documentation
- Security restrictions
You can avoid delays by:
- Taking public holidays, strikes and bad weather into account when planning your shipment
- Ensuring someone is available to receive your package at delivery
- Making sure all your shipping documents are in order
Some exceptions, such as customs delays, might be out of your hands. If your package is held at customs, FedEx will contact you for more information.
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