Can I change the delivery address of my package?

If you’re the shipper, you can change the delivery address for most shipments online by logging in to your FedEx shipping account. Alternatively, you can request to hold the shipment at a FedEx location for pickup instead of delivery. The receiver will just have to take a valid form of identification with them.

If you choose to change the delivery address, FedEx can only accept your request if:

• There are no restrictions to changing addresses on your account
• The new address is not in another country
• The shipment hasn’t been delivered yet

If you’re the receiver, you can change the delivery address by getting in touch with the shipper, who will have to authorize the change.

However, you can’t change the delivery address for dangerous goods shipments for safety and security reasons. They can be held at a pickup point in the same service area as the original address or returned to the shipper. Dry ice (UN 1845) is the only exception and shipments containing it may be rerouted. Read more here.

Bear in mind that additional restrictions and fees may apply when rerouting packages. Rerouting isn't always possible because we can't physically change the original air waybill attached to the shipment. FedEx Money Back Guarantee also doesn’t apply to shipments where the delivery address was changed.