Frequently asked questions
All the information you need to help you ship.
Popular questions
Can I get updates on the status of my claim?
Yes, you can. If your claim is directly sent to FedEx through the claims form or raised with FedEx Customer Service, you will receive a confirmation email followed by regular updates on the status of your claim.
There is no update to my package on fedex.com. What should I do?
Packages in the FedEx system are scanned at various points between pickup and delivery.
How can I arrange or schedule a pickup?
There are a few ways you can arrange a pickup with FedEx.
Where can I find my invoice?
There are two ways you can get a copy of your invoice. First, if you sign up to FedEx Billing by Email, you can receive PDF invoices.
Why is my package stuck at customs?
Shipments are held to ensure they satisfy export or import customs regulations.