FBO-Billing-AMEA

Billing, invoicing and payment support

Billing, invoicing and payment support

Billing, invoicing and payment support

Your questions about billing and invoicing all in one page

Welcome to billing, invoicing and payment support. On this page you will find all the basic information you’ll need.

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Top tip! If you already have a FedEx account, you can easily manage billing and invoicing in our easy-to-use online tool: FedEx Billing Online.


Quick Help – How we calculate our charges

Charges often found on our invoices:

Transportation charges

Shipping fees cover the movement of a shipment and do not include additional charges outlined in the FedEx Service Guide, such as declared value charges, special handling fees, and surcharges.


Duties and tax and related charges

Local authorities may impose duties & taxes (including GST – Goods and Service Tax and VAT – Value-added Tax), and clearance service fees on the shipment’s contents. The recipient will be billed for these charges unless instructed otherwise. 


Fuel and other surcharges

We may apply fuel and other surcharges to shipments without prior notice, and their duration and amount will be determined at our sole discretion. By tendering your shipment with FedEx, you agree to pay these surcharges as determined by us. Check the applicable fuel surcharge rate here.


Try invoicing and billing in one tool: FedEx Billing Online

This is an easy-to-use online tool that helps you to manage your invoice-related tasks to make seamless digital transactions.

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View your invoice details

Review charges based on your invoice or air waybill number.


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Receive/download documents

PDF invoice delivered automatically to your inbox. You can download credit notes* and customs documents* from the portal.


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Invoice Inquires

Submit all your disputes online, with immediate results for eligible rebills.


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Reporting

Create customized reports that can be downloaded.


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Account preferences

Secured access and ability to manage several accounts under a single or multiple user IDs.


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Online payment

Enjoy an easier way to manage and make one-time and recurring payments.


*Select countries and territories only

To know more about the tool? We got your covered here.

More information on how to better manage your invoices

Managing your account outstanding

Keep track of your FedEx account outstanding by using our FedEx Billing Online platform. Our FedEx statement of account provides visibility for any open receivables, and you can request one at any time. We will also send you reminders when there are overdue payments on your account.


Payment

Transfer funds from your bank account to ours or pay by debit/credit card* or e-wallet*, etc. It’s the perfect option if you want to simplify payment processing anytime, anywhere.


Invoice inquiries

You can download invoices, customs documents (duties/taxes paperwork)* and credit notes* anytime, anywhere, 24/7 via FedEx Billing Online.

You can raise a dispute via FedEx Billing Online, which offers a range of common dispute types and reasons - making it almost effortless.


*Select countries and territories only

Flexible payment options to meet your needs.

Direct Debit

Paying by Direct Debit is an easy and convenient way to service your FedEx account using an agreed payment schedule where you can choose the amounts and payment dates to meet your business needs.

Call Tel: 8000 150001 for more information.


Credit Debit

We're pleased to accept payment by all major credit and debit cards. We offer three options:

  • Link your card to your account for automated future automated payments: Click here
  • Pay your invoices online via FedEx Billing Online: Click here
  • Pay faster for one invoice without Login or registration: Click here
  • Remember, never send your card details by email or any other written form to FedEx or anyone else.
  • Visit nearby FedEx stations and pay using our credit/debit card machines

Call Tel: 8000 150001 for more information.


Electronic Bank Transfer (EFT)

Transfer money from your bank to ours, exactly when you want. It’s the perfect option if you want to save time and simplify payment processing.

To make a payment by EFT please submit your payment to the following:

Account Name: FedEx Express International B.V Dubai Branch
Bank: Citi bank
Account number: 0100044021
IBAN number: AE870211000000100044021
SWIFT Code: CITIAEAD

IMPORTANT: When making an EFT transfer please ensure you quote your invoice number or when paying multiple invoices send a remittance advice to: uae_cashapps@fedex.com

*Please note that we no longer accept cash or cheque payments


FedEx Billing Online Frequently asked question

Need more help?