We are closely monitoring guidance by the World Health Organization and other public health organizations, and taking recommended precautions in terms of team members and customers health and safety.

We are reinforcing education and hygiene with regular workplace communications and reminders, while encouraging team members to closely monitor their health and seek medical attention if they develop flu-like symptoms. We regularly clean our delivery equipment with disinfectant wipes.

We are closely monitoring guidance by the World Health Organization (WHO) and other public health organizations, and taking recommended precautions in terms of customers and team members health and safety.

FedEx is taking precautions to prevent the spread of COVID-19 by encouraging team members to use good hygiene practices, including frequent handwashing. We have also revised our process for pick-up and deliveries, and will no longer require couriers to ask a recipient to sign for a proof of delivery (limited exceptions may apply). These temporary changes will remain in effect until further notice.

When disaster strikes, we mobilize the FedEx global fleet and use our unmatched transportation infrastructure to move urgently needed supplies quickly and efficiently to and from relief organizations.

We are currently supporting relief efforts through our longstanding relationships with humanitarian aid organizations including Direct Relief and International Medical Corps. These relief organizations are providing critical needs like masks, disposable medical protective clothing and disposable medical gloves. FedEx is maintaining frequent communication with these and other nonprofits to ensure that our resources are deployed effectively.

Since the beginning of 2020, FedEx has sent 10 humanitarian aid shipments of medical supplies to China in collaboration with Direct Relief.

Those shipments have contained surgical caps, medical gowns, coveralls, masks, gloves, shoe covers and face shields.

According to the World Health Organization (WHO), yes, it is safe. The WHO says that the likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low.

FedEx continues to operate inbound and outbound flights to and from impacted areas as local conditions and restrictions allow. While we are unable to discuss our plans due to the proprietary nature of the information, our priorities are to continue providing service to the best of our ability, while ensuring both the safety of our team members and the security of your shipments.

FedEx Express has suspended its money-back guarantee for all FedEx Express services until further notice. This is due to the impact of COVID-19 and government-issued work and travel restrictions around the world.

In the event a recipient's location is closed, we will follow our current operating procedures for FedEx Express to attempt to complete delivery at a later time, or deliver to an alternate address, or return the shipment at the shipper’s own cost.

FedEx is taking precautions to prevent the spread of COVID-19, including at the point of delivery. As the COVID-19 pandemic evolves, we have revised our process for pick-up and deliveries, and will no longer require couriers to ask a recipient to sign for a proof of delivery (limited exceptions may apply). These temporary changes will remain in effect until further notice.

For the safety of our customers and team members, and to follow local government recommendations, some stores across our network may have temporarily reduced hours or services while others may have temporarily closed. This situation is changing rapidly. Please call your local customer service number for more information.