If your FedEx Express package is delivered even 60 seconds later than we promise, you get your money back.† If your FedEx Express delivery is delayed, you can request a refund or credit for service failure under our Money-Back Guarantee policy. 

In order to balance our focus on service and safety, the FedEx money-back guarantee for all other FedEx Express® and FedEx Ground® services will remain suspended until further notice. The status of the money-back guarantee for these FedEx services and additional FedEx services worldwide is being evaluated on an ongoing basis, and our focus remains on continuing to provide the best possible service to our customers.

Consistent with the provisions of the FedEx Service Guide, shipments delayed due to regulatory changes are not eligible for a refund or credit under the money-back guarantee policy.

To get the latest status for your shipments, please visit the Tracking page. To learn more about the latest shipping regulations and requirements for imports and exports, visit the Regulatory News & Information section.

Effective April 21, 2025

For the shipping services noted below, packages for delivery within Canada on Monday, April 21, 2025 and Tuesday, April 22, 2025 with a scheduled commitment time between 10:30 a.m. and 3 p.m. will have the published delivery commitment time extended by 90 minutes as we prepare for higher-than-normal delivery volumes.

Intra-Canada Service

• FedEx First Overnight®

International Services (Canada-Import)

• FedEx International Priority® Express
• FedEx International Priority DirectDistribution®

For invoiced shipments, requests for a credit or refund due to service failure must be submitted within 15 calendar days of the original invoice date. For shipments paid by cash, cheque, money order, or credit card, requests must be submitted within 15 calendar days of the shipment date.

Choose one of the options from the drop-down menu to submit your request: