Customer Support
Customer Support
Customer Support
Top frequently asked questions
Here’s what others are asking. Get answers to your questions and learn how to conveniently navigate FedEx services.
Check up on your support ticket Your support ticket
Case number: This number begins with a ‘C’ followed by a series of digits. Tracking number: This is just a series of digits –– it’s also the same as the air waybill number
Where can I find my case number?
To get your case number, just contact us by email, phone or chat. It should always start with a ‘C-’ followed by a series of digits. Your tracking number can be found on the shipment confirmation page, confirmation email and shipping label. Bear in mind the air waybill number is also the same as the tracking number.| Case |
|---|
I’m planning to ship a package
I’m ready to ship a package
I’ve shipped a package
I’m expecting a delivery
I’ve received my shipment
I need to manage my account
Preparing to ship
Expecting a delivery
After delivery
Preparing to ship
Expecting a delivery
After delivery
Contact us
Submit an invoice or payment inquiry
Fill out the form to tell us the important details, and we’ll be in touch.
Chat with us
online
Chat with us online
Start a live chat with one of our customer representatives to get personalized support.
Call us
Didn’t find the answers you need? Give us a call. Find the customer service phone number that fits your type of shipment or service.
Chat with our Virtual Assistant
Here to help you with your questions regarding FedEx services.
Invoice or Payment Issue?
Select your concern from the drop-down menu and submit form.
Can’t find a solution online?
Call FedEx Customer Service: 1.800.463.3339.
Need technical assistance using one of our tools?
Call FedEx Technical Support: 1.877.339.2774.
FedEx employee went above and beyond?
Give them kudos through the employee recognition form.
