Invoicing and Claims

Invoicing and Payment

You have several options for handling invoicing and payment. Download the FedEx Billing Solutions Demo and use the interactive questionnaire to choose the best solution for your account.

• FedEx Billing Online. Online bill management — free, fast and easy.
• FedEx Flat File Reporting Tool Create formatted reports using your FedEx Billing Online services.
• FedEx DirectLink^® Software. Invoicing software for large-volume shippers.
• FedEx Electronic Data Interchange (EDI).  Integrate FedEx invoicing into your business systems.

Payment Options

You can pay for most FedEx delivery services by:

• Electronic funds transfer or automatic debit. Requires a FedEx account number and prior approval.
• Check or money order. This includes cashier’s checks and traveler’s checks. We do not accept counter checks or third-party checks.
• Credit card.  You can pay for FedEx^® services with Master Card^®, Visa^®, American Express^®, Diners Club^®, Carte Blanche^®, Discover Card^® and Optima^®.
• Cash. Not available at some FedEx shipping locations.

Filing a Claim

You can file a claim by mail or fax, or save time by submitting it online via FedEx Claims Online. When you file online, you can request periodic e-mail updates on the status of your claim. Plus we pre-populate the claim form with details from your shipping record. (Online option available for claims on U.S. shipments only.)