Address Correction

Express
If a recipient's address on an airbill, air waybill or shipping label is incomplete or incorrect, we may attempt to find the correct address and complete the delivery, and a special handling fee will apply (see Shipping Fees). If we are unable to complete delivery under these circumstances, we will not be liable for failing to meet our delivery commitment.

Use of P.O. box numbers and P.O. box ZIP codes within the U.S., incorrect ZIP codes or postal codes, omitted suite numbers or apartment numbers, and the use of old street addresses for recipients who have relocated are examples of addresses requiring corrections. Address corrections will also be required if the recipient phone number is omitted for a Rural Delivery (RD) address or a Star Route Assignment (SRA) address in Alaska. If your package is destined to a P.O. box address in an international location, you must provide a valid telephone/fax/telex number, or an address correction may be required.

If you're using FedEx International Broker Select^®, the address correction fee will apply if a broker's address on an international air waybill or other shipping documentation is incomplete or incorrect. If we cannot determine the correct address or cannot reach the broker, we may attempt to contact the sender for address clarification or instructions to return the shipment. We will not be liable for failing to meet our delivery commitment time for any shipment with an incomplete or incorrect broker address.

Ground
If we are unable to deliver a shipment because the shipper-provided address is incorrect or is a P.O. box, we will attempt to determine the correct address, complete delivery and notify the shipper of the address correction. A special handling fee will apply for delivery or attempted delivery to the corrected address (see Shipping Fees). The money-back guarantee does not apply to these shipments, and we are not liable for failing to complete delivery or meet our scheduled delivery time. An additional per-package fee applies for FedEx Ground Multiweight^® and FedEx^® International Ground Multiweight shipments.