Service Guide

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Learn What's New at FedEx

Check this page for FedEx news and service enhancements.

Updated July 14, 2010


Hold at FedEx Location
Hold at FedEx Location service now is available for both FedEx Express® and FedEx Ground® shipments. Select this option when you prepare your shipment and we'll hold it for pickup at an eligible FedEx location. Learn more.

Dangerous Goods and Hazardous Materials
Checklists, forms and other time-saving resources are available if you ship dangerous goods via FedEx Express or hazardous materials via FedEx Ground. Learn more about dangerous goods. Learn more about hazardous materials.


Updated April 13, 2010


FedEx SameDay® City Expansion
FedEx SameDay City provides cross-city delivery within hours for loose packages or palletized freight.
Learn more and download a list of ZIP codes served.

New FedEx Door Tag System
Whether you're expecting a FedEx® shipment or have one scheduled for pickup, the new FedEx door tag system gives you information that enables you to keep an eye on your business instead of on the door. Learn about deliveries. Learn about pickups.

Learn How to Pack LTL Freight
Pack your LTL (less-than-truckload) freight like a pro. Get packaging essentials and tips and view a library of shipping labels. Learn more.

View the New How to Pack Video
Learn how to get your shipments safely to their destinations. Learn from FedEx pros when you watch our new How to Pack video.

FedEx Is Now at OfficeMax® 
Ship while you shop. Now you can find FedEx at OfficeMax locations. Learn more.

Expanded FedEx International Economy® Freight Service
Now you can ship palletized freight greater than 150 lbs. to more countries using FedEx International Economy Freight service. Learn more.



Updated Jan. 4, 2010


FedEx Service Guide
A new version of the FedEx Service Guide, effective Jan. 4, 2010, now is available for download. The FedEx Service Guide provides service descriptions, guidelines for packaging and processing shipments, and other shipping information, plus the FedEx Express Terms and Conditions and FedEx Ground Tariff. The guide also has U.S., U.S. export and U.S. import standard list rates.

Download the FedEx Service Guide.

Direct-distribution solutions
FedEx provides direct-distribution services that make it easy to move your goods across borders to customers and retail stores, bypassing distribution centers and cutting fees and time to market. We offer air, surface and ocean solutions to meet your unique needs.

Learn more about FedEx® International DirectDistribution.


Services At-a-Glance

 

U.S. PACKAGE SERVICES
Your Shipping Need Our Service
Cross-country delivery within hours FedEx SameDay®
Cross-city delivery within hours FedEx SameDay® City
First thing the next-business-day morning FedEx First Overnight®
Next-business-day morning FedEx Priority Overnight®
Next-business-day afternoon FedEx Standard Overnight®
2 business days FedEx 2Day®
3 business days FedEx Express Saver®
Economical ground delivery to businesses FedEx Ground®
Economical ground delivery to residences FedEx Home Delivery®
Low-weight packages to residences FedEx SmartPost®

INTERNATIONAL PACKAGE SERVICES
Your Shipping Need Our Service
Urgent: the next available flight FedEx® International Next Flight
2 business days to Europe FedEx International First®
In 1, 2 or 3 business days worldwide FedEx International Priority® 
Within 5 business days worldwide FedEx International Economy®
Direct-distribution shipments FedEx International Priority DirectDistribution®
Catalogs, brochures and other mail FedEx International MailService®
Economical ground delivery to Canada FedEx International Ground®
Low-weight residential packages to Canada FedEx SmartPost® International

U.S. FREIGHT SERVICES
Your Shipping Need Our Service
Cross-country delivery within hours FedEx SameDay® Freight 
Cross-city delivery within hours FedEx SameDay® City 
In 1, 2 or 3 business days within the U.S. FedEx 1Day® Freight
FedEx 2Day® Freight
FedEx 3Day® Freight
Bulk ground shipments FedEx Ground Multiweight®
LTL (less-than-truckload) freight, including long haul FedEx Freight®

FedEx National LTLSM
Critical deadlines and specialty shipments FedEx Custom Critical®
Ocean and air freight forwarding FedEx Trade Networks®

INTERNATIONAL FREIGHT SERVICES
Your Shipping Need Our Service
In 1, 2 or 3 business days worldwide FedEx International Priority® Freight
Within 5 business days worldwide FedEx International Economy® Freight
Direct-distribution shipments FedEx® International DirectDistribution
Controlled export shipments and dangerous goods FedEx International Premium®
Airport-to-airport service Air Cargo Services
Bulk ground shipments FedEx Ground Multiweight®
LTL (less-than-truckload) freight, including long haul FedEx Freight®

FedEx National LTLSM
Critical deadlines and specialty shipments FedEx Custom Critical®
Ocean and air freight forwarding FedEx Trade Networks®

Get Details About FedEx® Services

 

U.S. Packages:
150 Lbs. or Less
 
International Packages:
150 Lbs. or Less
U.S. Freight:
Greater Than 150 Lbs.
 
  • Same-day delivery
  • Next-business-day delivery
  • 2- or 3-business-day delivery
  • Business delivery via ground
  • Residential delivery via ground
  • Delivery commitments
Go to U.S. Packages 
  • Fastest-possible delivery
  • Delivery in 1, 2 or 3 business days
  • Delivery within 5 business days
  • Direct distribution
  • To Canada and Puerto Rico
  • Countries served
  • International shipping resources
Go to International Packages 
  • Urgent delivery
  • Time-definite delivery
  • Day-definite delivery
  • Delivery commitments
  • U.S. shipping resources
Go to U.S. Freight 
     
     
International Freight:
Greater Than 150 Lbs.
 
Returns and Extra Services  How to Pack 
  • Urgent delivery
  • Time-definite delivery
  • Day-definite delivery
  • Direct distribution
  • Delivery commitments
  • Countries served
  • International shipping resources
Go to International Freight 
  • Return services: tags
  • Return services: labels
  • Return services: FedEx
    Return System
  • Dangerous goods
  • Hazardous materials
  • Delivery options
  • Pickup options
  • Proof-of-delivery options
  • Collect-on-delivery options
  • Customs brokerage
  • Special handling services
Go to Extra Services



  • Let Us Pack It For You
  • Get Packaging & Supplies
  • Pack Like a Pro
Go to How to Pack 
How to Pack LTL Freight Labels & Documentation Drop-Off, Pickup & Tracking
  • Freight packaging essentials
  • Freight packaging tips
  • Shipping label library
Go to How to Pack LTL Freight



  • Electronic shipping tools
  • Documents for U.S. shipments
  • Documents for international shipments
Go to Labels & Documentation
  • Open a FedEx account
  • Find locations
  • Schedule a pickup
  • Track a shipment
Go to Drop-Off, Pickup & Tracking
After You Ship    
  • Invoicing
  • Payment options
  • Filing a claim
Go to After You Ship
   


The information on this site is effective Jan. 4, 2010, and was updated August 11, 2010.