Learn More
Access a portfolio of information specifically about the Retail and E-Commerce industry including white papers, brochures, and a video. Use this content to aid in maximizing the efficiency in the sourcing, order fulfillment and distribution aspects of your supply chain.White Papers
Brochures
Video Case Studies — What Customers Say
Learn how organizations like yours are using FedEx shipping services to not only support their business objectives, but use shipping as a competitive edge.
CompUSA (PDF)
Excellent coordination of just-in-time delivery to distribution centers and hundreds of store locations can be challenging enough, but CompUSA wanted further logistic refinements so its supply chain would turn into a strategic competitive advantage. CompUSA turned to FedEx. Some of the benefits yielded from working with FedEx were enhanced planning capability through time-definite delivery, saving $1M in inbound logistics costs, and greater customer satisfaction as products that customers demanded were in stock.
Holiday Diver (PDF)
With store, catalog and online orders, Divers Direct needed a smart shipping solution that would let them manage hundreds of outbound shipments a day and give them better control of inbound schedules and costs, increasing their gross margins by 0.7 percent and saving 10 man-hours a month in control/accounting resources. FedEx delivered.
Levenger (PDF)
Levenger and FedEx demonstrate that the tighter the collaboration, the greater the benefit for retailer and carrier. Working together to implement a fully automated shipping system has contributed to Levenger's impressive track record of near-100 percent on-time service levels.
7-Eleven (PDF)
FedEx delivers an end-to-end bundle of services to help 7-Eleven streamline the entire process, from offshore manufacturers directly to stores across the U.S., which has helped increase merchandise gross margins by 5.5 percent and reduce overall time-to-market.
Pacific Sunwear (PDF)
The adoption of FedEx SmartPost®, together with a proven electronic shipping solutions from Kewill, helped Pacific Sunwear increase reliability with faster order fulfillment, provide customers with visibility into shipping status and reduce shipping costs by 30 percent.
White Papers — Thought Leadership on Key Business Issues
Transition from the BackRoom to the Boardroom — The New Chief Logistics Officer (PDF)
Learn how CLO's can leverage their day-to-day operational metrics to provide shareholder value and cash-flow improvements to a retailer's bottom line. Case studies of logistics initiatives translated to get your CFO's attention. Your next 1-on-1 with your CEO should include these topics.
Putting Control in the Right Hands (PDF)
Multi-channel retailers continue to face pressure to maintain, if not reduce, their transportation and logistics budgets. A breakout session during VendorNet’s User’s Conference held in 2006 discussed ways which transportation and logistics executives are balancing to accomplish this goal. Pros and cons of zone-skipping, freight consolidation, and other transportation alternatives were discussed, including trade-offs and implications for the end customer.
Get In Charge of your Chargebacks (PDF)
Retailers dislike inaccurate deliveries and vendors feel chargebacks are unfair. This article published in Multichannel Merchant discusses the never-perfect situation of delivering the right merchandise at the right time, and industry experts share suggestions on how retailers, vendors, and transportation providers could work better to reduce these mistakes.
Study of Backorders (PDF)
No backorders cost? Think again … backorders for a direct retail order imply not fully serving the customer since the customer might cancel the undelivered order or even stop buying from you again. Take a deeper look at how backorders impact a retail operation, from additional transportation to customer service resources to overall headcount costs.
Enhancing Inbound Receiving (PDF)
Creative solutions for store and inbound receiving. Store-based retailers have two primary issues pertaining to shipments and inventory replenishment: how to better manage their store personnel and how to manage their back-room space. As more store retailers struggle to keep costs in line, opportunities for inbound logistic solutions could provide value to keeping the right balance of store personnel serving the customer while back-room personnel receive incoming shipment.
Operational Excellence in Inbound Logistics (PDF)
Operational excellence in inbound logistics can be defined as the efficient and cost-effective flow of goods and information across parties and intermediary points — from the product source to consumers. Now, more than ever before to run profitably, retailers must run efficiently. To achieve this, retailers are forging alliances with leading logistics companies that offer solutions tailored specifically to retail needs.
Using Logistics to Win in a Multi-Channel Retail World (PDF)
Operating across three channels — retail, catalog and Internet — creates complex logistical scenarios. This white paper details logistics network functions and relevant solutions that are available for multi-channel businesses, while demonstrating several actions a company can take immediately to make its supply chain operate at peak effectiveness.
U.S. Online Commerce Growth and Opportunity through Shipping (PDF)
In this FedEx-sponsored Jupiter Research study, market growth, consumer demographics, consumer behavior and loyalty trends are shown for the online retail market and how shipping plays an important role in the online retail consumer experience.
Brochures
The Online Retail Package(PDF)
FedEx offers a host of solutions for online retailers. It's not just about shipping. It's about running a tighter ship.
Specialty Retail Distribution Network (PDF)
Specialty retail distribution is rarely nice and simple. With thousands of inbound shipments and customer orders, shifting schedules, changing demands and cost considerations, retail distribution is increasingly complex. So you need a shipping ally who’s smart, flexible and can help you find the best solutions every step of the way.
Retail — Complex Distribution Network (PDF)
It’s called “complex distribution” for a reason. From tens of thousands of inbound shipments to internal distribution and customer returns, there’s nothing simple about retail distribution. So you need a shipping ally who’s smart, flexible and can help you find the best solutions every step of the way.
Retail — Sell-Source-Ship Distribution Network (PDF)
It’s not easy to keep your balance in the face of dizzying distribution patterns. When you’re responsible for distributing products directly to customers’ doorsteps worldwide, you need a reliable shipping ally who specializes in residential delivery. Someone who can offer home delivery six days a week. Someone who provides tools which customers can use to track their own shipments online. And that someone is FedEx.
Retail — Mass Merchants (PDF)
There’s more to mass retail than your customers will ever know.
Because the new color SKUs arrived in time for the DCs to process the store-ready assortment. Because crews were ready and waiting at 500 different receiving docks when the shipments arrived. Because 500 store managers knew exactly when to have employees on hand to stock the shelves.
Retail — Specialty Retail (PDF)
It’s a fine line between understock and overstock.
As a specialty retailer, your business is at its best when you’re poised right between understock and overstock. Where you have everything on the shelves that everyone wants, what you’ll need tomorrow in transit and not much more. Customers are happy and inventory costs are under control.
Retail — Non-Store Retailer (PDF)
When you’re a retailer with no storefront, you need the best shipping partner around.
The only thing customers have less patience for than waiting in line to purchase an item is waiting for delivery of an item they’ve already paid for. And while you need to offer the highest level of shipping services, you need to keep a tight rein on costs. Because rising prices are the other thing customers have little patience for.
Video
Retail & E-Commerce Industry Video
Watch a short video on how you can make your transportation more efficient and exceed customer expectations.
Back to Top