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FedEx Ship Manager® Help
 
FedEx Ship Manager® – Create a Shipment
 


Help Options

Help Menu
Click the Help menu at the top of each page to access the following tools:
  • Help with this page – Includes FAQs, specific instructions and additional information for the sections and processes you see on the screen.
  • Online Technical Support – Provides you the opportunity to Find Answers Online, chat online with a FedEx Technical Support Agent or Submit a Question.
  • Interactive Help Guide – Offers a demo, the ability to practice using our applications, assistance during actual transactions, a printable User Guide and “What’s New” information.

Contact FedEx
Refer to FedEx Customer Support for ways to contact FedEx via email, mail, or phone.

Frequently Asked Questions

  1. How do I create a domestic shipment (U.S. and Canada only)?
  2. How do I create an international shipment?
  3. How do I create a return shipment (U.S. only)?
  4. How do I view or process a pending shipment?
  5. How can I find out how much my shipment will cost?
  6. How do I schedule a pickup?
  7. How do I use a Shipment Profile to create a shipment?


Create a Domestic Shipment (U.S. and Canada only)

Complete the required information on the Create a Shipment screen and click Ship to print your shipping label.

For detailed help with sections on this screen, either continue reading or select one of the following specific topics. You may also click the Help link at the top of each section:


Create an International Shipment

Complete the required information on the Create a Shipment screen and click either Ship or Continue
.
  • Document shipments: When shipping documents with no resale value, click Ship to print your shipping label.
  • Product/commodity shipments: When shipping products or commodities, click Continue to enter required commodity information and information for customs documentation. Then click Ship to print your shipping label and customs documentation.

For detailed help with sections on this screen, continue reading or select from one of the following topics. You may also click the Help link at the top of each section.
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From

Sender information Use one of the following options to change the sender:
  • Select a different sender from your Address Book using the Saved senders, Contact ID, Company or Contact name drop-down menus.
  • Enter all required information for a new sender.

Save sender information
  • Save as my default address: Designates the sender as the default for future shipments.
  • Save new sender in address book: Saves a new sender to use for future shipments.
  • Save changes in address book: Saves updates to the sender information in the Address Book.
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To

Recipient information
Use one of the following options to enter or select your recipient information.
  • Select a saved recipient from your Address Book using the Contact ID, Company or Contact name drop-down menus
  • Enter all required information for a new recipient.

Note: FedEx Express and FedEx Ground cannot deliver to P.O. boxes within the U.S. Generally speaking, however, international FedEx Express ® shipments addressed to a P.O. box are acceptable for most countries served by FedEx. Please refer to the FedEx Service Guide at fedex.com for complete details about exceptions.

Get EEI/SED data
Click Get EEI/SED data to import EEI data for an international shipment, including recipient information. This link must be enabled in the International Preferences section on the Preferences screen.

Perform detailed address check
FedEx will automatically check the recipient address for you. If the address is missing information, a suggested address will be given, or you can choose to use the address as entered. Note — shipping to an incorrect address may result in an address correction surcharge. Please refer to Customize Address Checker to set defaults for the FedEx ® Address Checker. Refer to FedEx Address Checker for more information about the FedEx Address Checker.

This is a residential address
  • Select this option to indicate that you are shipping to a residence within the U.S. instead of a business address. A residential address is a home or private residence, even if a business is operated from the home.
  • FedEx will automatically check the residential address box if our records indicate the address is a residence. You may choose to deselect the box. Please refer to the FedEx Service Guide at fedex.com for more information on residential delivery surcharges.
  • Residential deliveries for most shipments no longer require a signature for FedEx Express deliveries unless you select a FedEx® Delivery Signature Option.

Save recipient information
  • Save new recipient in address book: Saves the recipient for future use.
  • Save changes in address book: Save updates to the recipient information in the Address Book.

Check Government List of Unacceptable Trading Partners
If you are creating an international shipment, click this option to display the Denied Party Screening Tool, which retrieves potential matches from governmental lists of countries, individuals, companies or other organizations who have had economic and trade sanctions imposed against them.

Postal code requirements and countries affected
Recipient postal codes are required when shipping to certain countries. Using postal codes helps minimize delays and routes packages to their destinations more efficiently. The following is a list of the countries that require a postal code. The correct format for each postal code is included in the table below. Additional optional formats might also be acceptable. This will vary depending on the destination country.
 
Country/Location Optional Postal Prefix # Postal Code Digits Postal Code Pattern
A = Alpha
N = Numeric
Australia None 4 NNNN
Austria A- 4 NNNN
Belgium B- 4 NNNN
Brazil None 8 NNNNNNNN
Canada None 6 ANA NAN
China CN- 6 NNNNNN
Denmark DK- 4 NNNN
Ecuador None 6 NNNNNN
Finland FI- 5 NNNNN
France F- 5 NNNNN
Germany D- 5 NNNNN
Greece GR- 5 NNNNN
India IN- 6 NNNNNN
Indonesia None 5 NNNNN
Italy I- 5 NNNNN
Japan None 7 NNNNNNN
Luxembourg LU- 4 NNNN
Malaysia None 5 NNNNN
Mexico CP- 5 NNNNN
Netherlands NL- 6 NNNNAA
Norway N- or NO- 4 NNNN
Philippines None 4 NNNN
Portugal PT- 4 NNNN
Puerto Rico None 5 NNNNN
Romania None 6 NNNNNN
Russia None 6 NNNNNN
Saudi Arabia None 5 NNNNN
Singapore None 6 NNNNNN
Slovakia None 5 NNNNN
South Africa None 4 NNNN
South Korea None 6 NNNNNN
NNN-NNN
Spain None 5 NNNNN
Sweden SE- 5 NNNNN
Switzerland CH- 4 NNNN
Thailand None 5 NNNNN
Turkey None 5 NNNNN
United Kingdom (Great Britain) None Various AANNAA
AANANAA
AANNNAA
ANNAA
ANANAA
ANNNAA
United States None 5 NNNNN
 
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Package & Shipment Details

Ship date
You can process a shipment and print labels up to 10 days in advance for FedEx Express® shipments. The future date prints on the label.

No. of packages
  • FedEx One Rate® pricing is only available for single-piece shipments.
  • If you are shipping more than one package and they all have the same weight and dimensions, click Yes for Are packages identical?
  • If you are shipping more than one package and not all packages are identical, click No and enter individual package information in the Multiple-Piece Shipment Details (MPS) section. This section is limited to 10 rows. Your total shipment is limited to 25 packages.
  • For international commodity shipments with U.S. or Puerto Rico origins, FedEx Ship Manager® cannot be used to ship multiple packages to the same recipient on the same day if any single commodity in the shipment has a value greater than U.S. $2,500.

Pricing Options:
  • Choose your Pricing Option. FedEx Standard Rate includes FedEx® Standard List Rates and Account-Specific Rates. The FedEx Standard Rate quote you receive is based on package weight entered, dimensions and other shipment details. For additional information on how shipping charges are calculated, please refer to the FedEx Service Guide at fedex.com.
  • FedEx One Rate is a U.S. domestic pricing option for FedEx Express® shipments that includes any applicable residential surcharges, delivery area surcharges and fuel surcharge. Shippers are required to use FedEx Express packaging and U.S. domestic FedEx Express shipping services (FO, PO, SO, E2, E2AM and ESP). FedEx One Rate is subject to other charges including, but not limited to, on-call pickup, Saturday delivery, signature service options, additional declared value, and address/account corrections. For additional information about FedEx One Rate, please refer to the FedEx Service Guide at fedex.com.
  • Please see the Rates and Transit Times section for additional information about rating. Note: While weighing your package is not required for FedEx One Rate pricing, to qualify, FedEx® Envelopes must weigh 10 lbs. or less and FedEx® Paks and FedEx® Boxes must weigh 50 lbs. or less. If your package exceeds these weight limits, it will be rated based on FedEx® Standard List Rates or FedEx® Retail Rates as applicable. Please refer to the specific packaging for recommended weight limits.

Weight or Weight per Package
  • Enter the weight of your shipment. If your shipment contains more than one package and all packages are identical, enter the weight per package.
  • FedEx reserves the option to re-weigh and measure your package(s). Your rate may change based on actual weight or dimensions.
  • If you are using a scale to populate this field automatically, you must select Use Scale in the Printer and Scale Options section on the Preferences screen.

Declared/Carriage Value or Declared/Carriage Value Per Package Enter the declared value for shipments within the U.S. and Canada or the carriage value for international shipments. If your shipment contains more than one package and all packages are identical, enter the value per package.
  • Declared value: The declared value of any package represents our maximum liability in connection with a shipment of that package, including, but not limited to, any loss, damage, delay, mis-delivery, non-delivery, misinformation, any failure to provide information, or mis-delivery of information relating to the shipment. It is the shipper’s responsibility to prove actual damages. Exposure to and risk of any loss in excess of the declared value is assumed by the shipper. You may transfer this risk to an insurance carrier of your choice through the purchase of an insurance policy. Contact an insurance agent or broker if you desire insurance coverage.
  • Carriage value: The carriage value is the selling price or replacement cost of an international shipment's contents. The declared value for carriage represents the maximum liability for FedEx in connection with that shipment. Exposure to and risk of loss in excess of the declared value is assumed by the shipper. This value should be the same on the FedEx Ship Manager shipping document and the Commercial Invoice, if required. The carriage value must not exceed the customs value. Consult the applicable tariff, the Terms chapter in the FedEx Service Guide or applicable Standard Conditions for details and restrictions.

Service Type
Select the service type from the drop-down menu. Please refer to the FedEx Service Guide at fedex.com for detailed information on FedEx® services and delivery commitments. Please note that you must be set up and authorized to ship via FedEx Ground. Please call 1.800.GoFedEx 1.800.463.3339 to request that your account be set up for FedEx Ground ® shipping.

Saturday delivery
Select this option to have FedEx deliver your shipment on a Saturday.
  • For U.S. and Canada domestic FedEx Express shipping, Saturday delivery service is offered for FedEx First Overnight®, FedEx Priority Overnight®, and FedEx 2Day® to selected locations. Contact your local FedEx Office for information about the selected locations that deliver on Saturdays. For some services, you may be charged a special handling fee.
  • For FedEx First Overnight® Freight, FedEx 1Day® Freight, FedEx 2Day® Freight, and FedEx International Priority® Freight shipments can be tendered for Saturday delivery to select U.S. and international destinations. Contact your local FedEx Office for information about the selected locations that deliver on Saturdays. A FedEx Express® Freight ancillary charge applies for this service.

Package type
Select the package type from the drop-down menu. Please refer to the FedEx Service Guide at fedex.com for detailed information on FedEx packaging. Please refer to Order Supplies Online if you need to order FedEx pouches and packaging.

FedEx One Rate Packaging Considerations
  • While weighing your package is not required for FedEx One Rate pricing, to qualify, FedEx Envelopes must weigh 10 lbs. or less and FedEx Paks and Boxes must weigh 50 lbs. or less. If your package exceeds these weight limits, it will be rated based on FedEx Standard List Rates as applicable. Please refer to the specific packaging for recommended weight limits.
  • Packaging that has been overfilled may result in rerating based on FedEx Standard Rates.

Dimensions
  • Select a saved dimensions profile from the drop-down menu or click Enter dimensions manually.
  • The minimum package dimensions are 1 in/cm for any dimension: length (L), width (W) or height (H).

To save your dimensions for use in future shipments, click Save dimensions profile and enter the Profile name (up to 10 characters). You can save up to 20 profiles. To view, modify, or delete dimensions profiles, select Dimensions from the My Lists tab. Refer to Dimensions for more information.

FedEx International Ground®
If you select FedEx International Ground as the service type, you can select one of the following options:
  • I want to use my own Commercial Invoice/Pro Forma Invoice: A Commercial Invoice is not created online by FedEx Ship Manager. Refer to the FedEx Document Preparation Center if you would like to create your Commercial Invoice using FedEx® Global Trade Manager.
  • I want to create a Commercial Invoice for FedEx Ground: A Commercial Invoice is created online by FedEx Ship Manager.

Package Contents — Documents
  1. Package Contents: Click Documents if your international shipment contains letters, statements, applications and other types of correspondence that are not for resale.
  2. Document description: Select a description from the drop-down menu that best describes your document, or click Your document description and enter your description in the text box. If desired, click Save as my default description.
  3. If you select No Commercial Value, continue with the Billing Details section. If you select any other description, continue below.
  4. Shipment purpose: Select the shipment purpose from the drop-down menu. This information prints on the Commercial Invoice. If no purpose is selected, the field defaults to Commercial and your shipment is cleared through customs under the appropriate country provisions relating to commercial shipments.
    • Commercial: Any shipment being sold or sent free of charge, from one business entity to another, for the purpose of being re-sold or otherwise consumed in the course of carrying out its business.
    • Gift: Any shipment containing articles to be given as an unsolicited gift, from one private individual to another private individual, which are not being shipped by a business nor consigned to a business.
    • Sample: Any shipment containing articles which are sent free of charge that have been marked or mutilated or otherwise made unsuitable for sale or use except as commercial samples, being shipped with the view of soliciting an order or as a mock-up to furthering an existing order from the foreign entity.
    • Return and Repair: Articles being shipped for repair or articles previously exported for repairs which are being returned following the repair.
    • Personal Effects: Any shipment containing used personal articles such as unaccompanied baggage and household goods being shipped for relocation.
    • Personal User: Any shipments containing new goods for personal consumption purchased abroad and being shipped back to a private individual.
  5. Total customs value: Enter the total value assigned to all documents in the shipment. Some countries have a limit on acceptable values for documents. The customs value is the transactional or sale price for the contents of the shipment if it is being sold. If the shipment is not being sold, the customs value should be the fair market value. The fair market value is the price that a seller would get from a buyer for the contents of the shipment if it were to be sold on the open market. Nominal values are not acceptable for customs and can lead to customs fines and or seizure of the shipment.

    Note: If you want to calculate foreign currency conversions utilizing the Interbank rate, click the Currency converter icon next to the Total Customs Value currency drop-down menu. This tool should be used as a guide only.
  6. Export documents: If desired, click Complete Commercial Invoice online. Refer to Commercial Invoice for Commercial Invoice requirements.
  7. Verify the Terms of Sale, which is the point at which sellers have fulfilled their obligations so the goods are said to have been delivered to the buyer. The drop-down menu defaults to Free Carrier (FCA/FOB).
  8. Additional invoice information: Click this link to enter any additional information, (such as freight and insurance charges) you wish to print on a Commercial Invoice created online. The additional charges entered in these optional fields are added by the sender and are not related to FedEx charges.

Package Contents — Products/Commodities
  1. Package contents: Click Products/Commodities if your international shipment contains products or commodities (non-documents) or documents for resale.
  2. Shipment purpose: Select the shipment purpose from the drop-down menu. This information prints on the Commercial Invoice. If no purpose is selected, the field defaults to Commercial and your shipment is cleared through customs under the appropriate country provisions relating to commercial shipments.
    • Commercial: Any shipment being sold or sent free of charge, from one business entity to another, for the purpose of being re-sold or otherwise consumed in the course of carrying out its business.
    • Gift: Any shipment containing articles to be given as an unsolicited gift, from one private individual to another private individual, which are not being shipped by a business nor consigned to a business.
    • Sample: Any shipment containing articles which are sent free of charge that have been marked or mutilated or otherwise made unsuitable for sale or use except as commercial samples, being shipped with the view of soliciting an order or as a mock-up to furthering an existing order from the foreign entity.
    • Return and Repair: Articles being shipped for repair or articles previously exported for repairs which are being returned following the repair.
    • Personal Effects: Any shipment containing used personal articles such as unaccompanied baggage and household goods being shipped for relocation.
  3. Total customs value: Enter the total value assigned to all products or commodities in the shipment. Some countries have a limit on acceptable values for products or commodities. The customs value is the transactional or sale price for the contents of the shipment if it is being sold. If the shipment is not being sold, the customs value should be the fair market value. The fair market value is the price that a seller would get from a buyer for the contents of the shipment if it were to be sold on the open market. Nominal values are not acceptable for customs and can lead to customs fines and or seizure of the shipment.

    Note: If you want to calculate foreign currency conversions utilizing the Interbank rate, click the Currency converter icon next to the Total Customs Value currency drop-down menu. This tool should be used as a guide only.
  4. Continue entering billing details and optional information for your shipment. Then click Continue to enter required commodity information and information for customs documentation.

Commercial Invoice options
The Commercial Invoice is the most common document required for clearing your shipments through customs. It is typically required for shipments of non-document commodities, but this varies by country, size, weight, quantity and value. Refer to Commercial Invoice for FedEx Express and FedEx International Ground ® requirements.
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FedEx Express® Freight Package & Shipment Details

FedEx considers FedEx Express Freight Services a single handling unit or package, typically attached to a skid, weighing between 151 pounds (69 kilograms) and 2,200 pounds (997 kilograms). A skid is a forkliftable base used to support/elevate an object. Typical types of skids are made of hardwood or plastic, are at least 4 inches (10 cm) high and can vary in length and width.
  • Maximum skid dimensions are 119 inches (302 cm) long and 70 inches (178 cm) high, with a maximum length and girth of 300 inches (762 cm).
  • All FedEx Express Freight must be forkliftable, stackable, banded and shrink-wrapped.
  • Special handling arrangements must be made for single skids that exceed any of the maximum dimensions or that weigh over 2,200 pounds (997 kg). Please call FedEx to schedule such a shipment. In the U.S., call FedEx Express Freight Customer Service at 1.800.332.0807. In Canada, call 1.800.GoFedEx 1.800.463.3339. For all other locations, call your local FedEx Customer Service number.
  • Space must be booked for all FedEx 1Day® Freight (U.S. and Canada only), FedEx International Priority® Freight and FedEx International Economy® Freight (U.S. only). FedEx Ship Manager at fedex.com can prepare your shipment and generate a booking confirmation number for it, or you can call FedEx to book a shipment. In the U.S., call FedEx Express Freight Customer Service at 1.800.332.0807. In Canada, call 1.800.GoFedEx 1.800.463.3339. For all other locations, see the Contact Information screen for your local FedEx Customer Service telephone number.
  • Single or combined shipments of 20,000 pounds (9,091 kilograms) or more from one origin, moving on FedEx 2Day® Freight (U.S. only) and FedEx 3Day® Freight (U.S. only), require a booking confirmation. Please contact FedEx Express Freight Customer Service at 1.800.332.0807.

Ship date
You can process a FedEx Express Freight shipment and print labels up to 5 days in advance. Available future ship dates are determined by the freight service type you selected.

No. of skids
  • If you are shipping more than one skid, enter individual package information in the Multiple-Piece Shipment Details (MPS) section. This section is limited to 10 rows. Your total shipment is limited to 25 packages.
  • For international commodity shipments with U.S. or Puerto Rico origins, FedEx Ship Manager cannot be used to ship multiple packages to the same recipient on the same day if any single commodity in the shipment has a value greater than US $2,500.

Weight or Weight per Skid
  • Enter the weight of your shipment. If your shipment contains more than one skid, enter weight per skid.
  • FedEx reserves the option to re-weigh and measure your skid(s). Your rate may change based on actual weight or dimensions.
  • If you are using a scale to populate this field automatically, you must select Use Scale in the Printer and Scale Options section on the Preferences screen.

Total Declared/Carriage Value or Declared/Carriage Value per Skid
Enter the declared value for shipments within the U.S. and Canada or the carriage value for international shipments. If your shipment contains more than one skid, enter the value per skid.
  • Declared value: The declared value of any package represents our maximum liability in connection with a shipment of that package, including, but not limited to, any loss, damage, delay, mis-delivery, non-delivery, misinformation, any failure to provide information, or mis-delivery of information relating to the shipment. It is the shipper’s responsibility to prove actual damages. Exposure to and risk of any loss in excess of the declared value is assumed by the shipper. You may transfer this risk to an insurance carrier of your choice through the purchase of an insurance policy. Contact an insurance agent or broker if you desire insurance coverage.
  • Carriage value: The carriage value is the selling price or replacement cost of an international shipment's contents. The declared value for carriage represents the maximum liability for FedEx in connection with that shipment. Exposure to and risk of loss in excess of the declared value is assumed by the shipper. This value should be the same on the FedEx Ship Manager shipping document and the Commercial Invoice, if required. The carriage value must not exceed the customs value. Consult the applicable tariff, the Terms chapter in the FedEx Service Guide or applicable Standard Conditions for details and restrictions.

Service type
Select the FedEx Express Freight service type from the drop-down menu. Please refer to the FedEx Service Guide at fedex.com for detailed information on FedEx services and delivery commitments.

Package type
Select the package type from the drop-down menu. For shipments within the U.S. and Canada, this field defaults to Your packaging.

Dimensions
  • Select a saved dimensions profile from the drop-down menu or click Enter dimensions manually.
  • Maximum skid dimensions are 119 inches (302 cm) long and 70 inches (178 cm) high, with a maximum length and girth of 300 inches (762 cm).
  • To save your dimensions for use in future shipments, click Save dimensions profile and enter the Profile name (up to 10 characters). You can save up to 20 profiles. To view, modify or delete dimensions profiles, select Dimensions from the My Lists tab. Refer to Dimensions for more information.

Shipment purpose: Select the shipment purpose from the drop-down menu. This information prints on the Commercial Invoice. If no purpose is selected, the field defaults to Commercial and your shipment is cleared through customs under the appropriate country provisions relating to commercial shipments.
  • Commercial: Any shipment being sold or sent free of charge, from one business entity to another, for the purpose of being re-sold or otherwise consumed in the course of carrying out its business.
  • Gift: Any shipment containing articles to be given as an unsolicited gift, from one private individual to another private individual, which are not being shipped by a business nor consigned to a business.
  • Sample: Any shipment containing articles which are sent free of charge that have been marked or mutilated or otherwise made unsuitable for sale or use except as commercial samples, being shipped with the view of soliciting an order or as a mock-up to furthering an existing order from the foreign entity.
  • Return and Repair: Articles being shipped for repair or articles previously exported for repairs which are being returned following the repair.
  • Personal Effects: Any shipment containing used personal articles such as unaccompanied baggage and household goods being shipped for relocation.
  • Personal User: Any shipments containing new goods for personal consumption purchased abroad and being shipped back to a private individual.

Total customs value: Enter the total value assigned to all documents in the shipment. Some countries have a limit on acceptable values for documents. The customs value is the transactional or sale price for the contents of the shipment if it is being sold. If the shipment is not being sold, the customs value should be the fair market value. The fair market value is the price that a seller would get from a buyer for the contents of the shipment if it were to be sold on the open market. Nominal values are not acceptable for customs and can lead to customs fines and or seizure of the shipment.

Note: If you want to calculate foreign currency conversions utilizing the Interbank rate, click the Currency converter icon next to the Total Customs Value currency drop-down menu. This tool should be used as a guide only.

Continue entering billing details and optional information for your shipment. Then click Continue to enter required commodity information and information for customs documentation.

Booking confirmation number
Enter the booking confirmation number, which is the number assigned to your shipment through an advanced "reservation" or confirmation made in the FedEx booking system. It is required for the following shipments:
  • FedEx 2Day Freight and FedEx 3Day Freight shipments if the total from one origin location exceeds 20,000 lb (9,091 kg)
  • FedEx 1Day Freight (F1)
  • FedEx International Priority® Freight (IPF or IPF-BSO)
  • FedEx International Economy® Freight (IEF or IEF-BSO)

In the U.S., call FedEx Express Freight Customer Service at 1.800.332.0807. In Canada, call 1.800.GoFedEx 1.800.463.3339. For all other locations, contact your local FedEx Customer Service.

Process a return shipment: Select this option to process a return label along with your outbound shipping label. After entering outbound shipping information, the Create a Return screen displays. The information on the Create a Return screen mirrors the applicable information entered for the outbound. The sender information and recipient information display as the reverse of what was entered on the previous screen.


Billing Details

Bill transportation to
Select the account to bill for the shipment from the drop-down menu.For FedEx International Ground® shipments that include brokerage-inclusive service from the U.S. to Canada and Canada to the U.S., applicable Clearance Entry Fee (CEF) and CEF taxes will be billed with duties/taxes/fees and will no longer be itemized as transportation fee.
  • If you select Recipient or Third Party, enter the 9-digit FedEx account number to bill in the Account no. field. When entering the FedEx account number, remove any dashes and only enter the 9 digits to prevent errors from occurring.

Bill duties/taxes/fees
Select the account to bill for an international shipment’s duties, taxes and fees from the drop-down menu.  For FedEx International Ground® shipments that include brokerage-inclusive service from the U.S. to Canada and Canada to the U.S., the payor of duties/taxes/fees will also be responsible for applicable CEF and CEF taxes.
  • If you select Recipient or Third Party, enter the 9-digit FedEx account number to bill in the Account no. field. When entering the FedEx account number, remove any dashes and only enter the 9 digits to prevent errors from occurring.

Add an Account
Add another FedEx account to the Select an Account drop down by click the Add an account link. For accounts with access to Shipping Administration at FedEx Ship Manager ®, you can add accounts via the Administration tab. When entering the FedEx account number, remove any dashes and only enter the 9 digits to prevent errors from occurring.


Update credit card
Select your FedEx account in the ‘Bill transportation to’ or ‘Bill duties/taxes/fees to’ field that you would like to update and click Update credit card link. Your previously entered shipment details will not be lost.

Reference fields
Enter or select reference information in the Your Reference field, such as a customer number used by your company. Click More reference fields to enter or select a P.O. number, invoice number and department number.
  • References can be used for tracking and reporting purposes.
  • All references except Invoice no. print on your FedEx Express, FedEx Ground and FedEx Express Freight Services invoices.
  • References print on all shipping labels except plain paper FedEx Express international labels, which include only one reference field.
 


Special Services

Special Services
Select the special service(s) for your shipment and enter any additional required information. The available FedEx ® special services that display depend on your shipment’s origin, destination and package & shipment details.
  • FedEx International Broker Select®: (International only) Select this option to identify the broker to use for this shipment. Enter the required broker information and click OK. Note: (International Ground only) If you do not select a broker using the FedEx International Broker Select service option, FedEx Ground will arrange for the clearance of this shipment and applicable charges (including the Clearance Entry Fee) will be reflected on the transportation invoice.
  • FedEx Ground® C.O.D. (Collect on Delivery): (U.S. domestic and ground shipping only) Select this option to authorize FedEx to accept the payment type specified from the recipient at the time of delivery. Enter the required collection information and click OK. The collected amount is then forwarded to the shipper. You are charged a special handling fee.
  • Dangerous goods: Dangerous goods are articles or substances which are capable of posing a risk to health, safety, property or the environment and which are classified according to the International Air Transport Association (IATA) regulations or 49 Code of Federal Regulations (49 CFR). Select the Dangerous goods type from the drop-down menu. Refer to the FedEx Service Guide for more information about dangerous goods.
    • Accessible Dangerous Goods: Items such as explosives, flammable gas, flammable liquid, and corrosive material that must be accessible during transit may only be shipped using certain FedEx Express services.
      • Class 1.4 - Explosives
      • Class 2.1 — Flammable Gases
      • Class 2.2 — Non Flammable Gases with a Cargo Aircraft Only label
      • Class 3 — Flammable Liquids
      • Class 4.1 — Flammable Solids
      • Class 4.2 — Spontaneous Combustible
      • Class 4.3 — Dangerous when wet
      • Class 5.1 — Oxidizing Substances
      • Class 5.2 — Organic Peroxides
      • Class 8 — Corrosives
    • Inaccessible Dangerous Goods: Items such as toxic and infectious substances, radioactive materials and ORM-D that do not need to be accessible during transit. These may be shipped via most U.S. and international FedEx Express services. ORM-D can only be shipped for U.S. domestic shipments and/or U.S. territories such as Puerto Rico.
      • Class 2.2 — Non Flammable Gases without a Cargo Aircraft Only label
      • Class 6.1 — Toxic (Poisonous) Substances
      • Class 6.2 — Infectious Substances
      • Class 7 — Radioactive Material, White I, Yellow II, Yellow III
      • Class 9 — Miscellaneous and ORM-D
  • Dry ice: Dry ice or carbon dioxide solid (UN 1845) is frozen carbon dioxide. Enter the weight of the dry ice in pounds (lbs.) or kilograms (kg). The maximum allowable dry ice weight per shipment is 200 kg (440 lbs.).
  • Alcohol: FedEx policy requires the identification of all alcoholic beverage shipments. If your shipment(s) contains an alcoholic beverage, select the Alcohol option under Special Services. If you are shipping a multiple piece shipment, refer to Package & Shipment Details and your FedEx Alcohol Shipping Agreement for details on all Alcohol shipping requirements.
  • FedEx Appointment Home Delivery®: (FedEx Ground Shipping Only) Delivery on a specific date and time you select. We attempt to contact the recipient in advance.
  • FedEx Date Certain Home Delivery®: (FedEx Ground Shipping Only) Delivery on a specific date you select, Tuesday through Saturday, provided the date is not before the standard delivery time and is within two weeks after it.
  • FedEx Evening Home Delivery®: (FedEx Ground Shipping Only) Delivery between 5:00 p.m. and 8:00 p.m. on the scheduled date of delivery.
  • FedEx International Controlled Export: (U.S. Export Shipping Only) Items covered by a U.S. State Department license or Drug Enforcement Agency (DEA) export permit, or other shipments requiring additional document processing or government clearance prior to export. These shipments include those covered by carnet, drawback, Fish and Wildlife permit, temporary import bond (TIB), transportation and exportation entry (T&E), immediate export entry (IE), or if covered by UCP 500 Article 27 letter of credit.
  • Hazardous Materials: (Hazardous Materials shipping is currently available via FedEx Ship Manager for U.S. domestic FedEx Ground shipments only) select this option for FedEx Ground shipments containing hazardous materials, as defined by the Department of Transportation (DOT). FedEx Ground accepts hazardous materials only when packaged and marked according to DOT regulations. All DOT hazardous materials regulations (including those governing marking, labeling, packaging and shipping paperwork) must be adhered to for hazardous materials shipping. If you have any questions regarding your shipment, please refer to your FedEx Ground Hazardous Materials Shipping Guide or call 1.800.Go.FedEx 1.800.463.3339 and press "81" to reach the Dangerous Goods/Hazardous Materials Hotline. You will be charged at a rate of $22.50 per package to ship hazardous materials.
  • Hold at FedEx Location: Available for FedEx Express, FedEx Ground and FedEx Express Freight. Selecting this option indicates the recipient will pick up the shipment at a FedEx location. The location nearest the recipient ZIP/Postal code is selected by default. If you do not see a location you would like to use, click select the “view all locations” link and select a location from the populated list. To change the destination ZIP code, click the “view all locations” link and then click on the “refine your search” link in the populated window.
  • Inside delivery pickup: (U.S. Only) Select this option to have FedEx deliver your shipment to a position beyond the adjacent loading area. The adjacent loading area is defined as a delivery site directly accessible from the curb and no more than 50 feet inside the outermost door. You will be charged at a rate of $.0412 per pound, with a minimum charge of $52.00 per shipment. FedEx does not provide piece count or piece verification when a breakdown of an express freight shipment occurs at the delivery site.
  • Inside pickup: (U.S. Only) Select this option to have FedEx pick up your shipment from a position beyond the adjacent loading area. The adjacent loading area is defined as a pickup site directly accessible from the curb and no more than 50 feet inside the outermost door. You will be charged at a rate of $.0412 per pound, with a minimum charge of $52.00 per shipment.
  • ITAR: The International Traffic in Arms Regulations (ITAR) is a set of U.S. government regulations that control the import and export of defense-related articles. This regulation requires U.S. entities wherever located, to have an exemption or License # to ship ITAR commodities. Refer to International Services News and Alerts for more information about ITAR.
  • Battery: Select this option for FedEx Ground® shipments which contain a battery or batteries but are not fully regulated and do not require a hazardous materials shipping paper according to the U.S. Department of Transportation. This would include lithium batteries, nonspillable batteries and nickel metal batteries, including those packed in equipment such as portable consumer electronic devices. FedEx can help you determine if the commodity you are shipping is a fully regulated hazardous material or dangerous good. Please call 1.800.GoFedEx 1.800.463.3339 and press “81” to reach the FedEx Dangerous Goods/Hazardous Material Hotline.
  • Non-standard packaging: Select this option to indicate that your FedEx Ground and FedEx Express shipment is packaged in a non-traditional or irregularly-shaped container (e.g. a pail). A surcharge may apply. Contact FedEx Customer Service 1.800.GoFedEx 1.800.463.3339 for guidelines or to find out if your packaging is classified as non-standard.
  • ORM-D (Other Regulated Materials - Domestic) or Limited Quantity: Select this option for FedEx Ground® shipments containing materials designated as ORM-D or Limited Quantity. These materials have been granted certain exceptions to hazardous materials packaging, labeling and shipping papers by the U.S. Department of Transportation due to the nature and size of their packaging. (Some examples of ORM-D include aerosols, perfume, paint and nail polish.) These shipments are required to be marked as “ORM-D Consumer Commodity” or must contain the Limited Quantity marking found in Title 49 CFR §172.315. The total package weight cannot exceed 66 lbs. (29.93 kg.). ORM-D and Limited Quantities do not require hazardous materials shipping papers when shipped via FedEx Ground. ORM-D and Limited Quantities cannot be shipped via FedEx Ground to, from or within Alaska or Hawaii.
  • FedEx® Returns Clearance: select this option to request for the broker to pursue any customs clearance processes related to return shipments to minimize the duty and tax liability on these shipments. Optimize potential benefits by selecting Returns Clearance on both the outbound and return shipment. Additional ancillary fees may apply. This option is available for select International non-document return shipments and is not available for all from/to destinations.
  • Small Quantity Exception: select this option for FedEx Ground shipments containing a Small Quantity Exception of hazardous materials. A Small Quantity Exception is available for an inner container with less than 30 ml or 1 oz. of a hazardous material. The total package maximum weight cannot exceed 64 lbs./29.02 kg and must have specific outside markings to identify the box is a shipment packed according to the 173.4 small quantity exception. No OP900/LL/LG shipping paper or OP950 Hazardous Material Certification Report is required.

FedEx® Delivery Signature Options To request a signature when the package is delivered, select one of the following signature types. Refer to the FedEx Service Guide at fedex.com for more information about signature options and fees.
  • None specified: Standard FedEx delivery procedures will be followed if a signature option is not selected.  See the FedEx Service Guide for more details.
  • No signature required: FedEx may release the package without anyone present.  This option may not be available for all shipments or destinations.  Se the FedEx Service Guide for more details.
  • Indirect Signature Required: FedEx obtains a signature in one of three ways:
    • From someone at the delivery address
    • From a neighbor, building manager or other person at a neighboring address
    • The recipient can authorize release of the package without anyone present
    This option may not be available for all shipments or to all destinations.  Special handling fees may apply.  See the FedEx Service Guide for more details.
  • Direct Signature Required: Someone at the recipient's address may sign for the delivery.  If no one is at the address, FedEx will reattempt delivery.  This option may not be available for all shipments.  Special handling fees may apply.  See the FedEx Service Guide for more details.
  • Adult Signature Required: For shipments to the U.S., FedEx will obtain a signature from someone at least 21 years old (government-issued photo identification required) at the delivery address.  For shipments to other destinations, FedEx will obtain a signature from someone at the delivery address who is at least the age of majority in the destination country.  Government-issued photo identification or other identification customarily accepted by local authorities is required.  In all cases, if there is no eligible recipient at the delivery address, FedEx will reattempt delivery.  Special handling fees may apply.  See the FedEx Service Guide for more details.

FedEx InSight® Service Options
To select these options, you must be enrolled in FedEx InSight, and you must enable FedEx InSight in the Special Services section on the Preferences screen.
  • Block shipment data: Select this option to prohibit the recipient or third party from viewing the shipment information.
  • Shipment contents: Select this option to enter the specific contents of your shipment.
 


Pickup/Dropoff

Schedule a pickup
  1. Select this option if you do not have a regularly scheduled pickup at your location.
  2. Review the pickup address to verify it is correct or click Change pickup address to enter a different pickup location. Upon request, FedEx provides pickup service to an address other than the shipping location of the FedEx Ground account number for a surcharge per unique address per week. If you are a Shipping Administration user, please contact your administrator to confirm your account address.
  3. If needed, make any changes to the Pickup Address and Package Details information. You may enter up to 25 characters in the Location of packages or special instructions field.
  4. Enter or select the date of your pickup. Please note that only those days that qualify for pickup of your shipment can be selected on the calendar. If the date you need is not available, call FedEx Customer Support at 1.800.GoFedEx 1.800.463.3339 to schedule your pickup.
  5. If you would like to receive notifications regarding the pickup request, provide up to 4 email addresses in the Email Notifications section and select Pickup as the notification type.
  6. Click schedule pickup

Drop off a package at a FedEx location
Select this option to if you plan to drop off the package. The nearest FedEx locations and the latest dropoff location for FedEx Express ® and FedEx Ground ® shipments are displayed.

Use an already scheduled pickup at my location
Select this option if you are a FedEx account holder who has already scheduled a previous on-call pickup request on fedex.com. Please note: FedEx Express, FedEx Ground, and FedEx Express ® Freight Services pickups must be scheduled separately.
  1. To view or change the pickup information, click your confirmation number.
  2. If needed, make any changes to the Pickup Address and Package Details information. You may enter up to 25 characters in the Location of packages or special instructions field.
  3. Enter or select the date of your pickup. Please note that only days that qualify for pickup of your shipment can be selected on the calendar. If the date you need is not available, call FedEx Customer Support at 1.800.GoFedEx 1.800.463.3339 to schedule your pickup.
  4. To save your changes to this pickup, click Save changes. To cancel your on-call scheduled pickup, click Cancel pickup. A message displays that your pickup cancellation is complete.

Manage scheduled pickups
To view, edit, cancel or print your scheduled pickups outside of FedEx Ship Manager ®, select Schedule a Pickup from the Ship tab at fedex.com. Refer to Schedule a Pickup for help with this feature.


Shipment Notifications

  1. Select the notification format type for the sender and the recipient. The available format types available are as follows:
    • Email (HTML) format supports various fonts, colors and active links.
    • Email (Plain Text) format supports all email applications but does not support bold, colored fonts or links.
  2. Enter the required information for the sender and recipient. Select the language for the associated email address from the drop-down menu. To send email notifications to 2 others, select Add additional recipients and follow the same steps.
  3. Under Notification type, click each notification type you want to send.
    • Ship notifications indicate that the shipment information has been sent to FedEx.
    • Tendered notifications indicate when FedEx has picked up a shipment.
    • Pickup notifications indicate that a pickup has been successfully scheduled.
    • Exception notifications indicate any exceptions that may cause a delivery delay.
    • Estimated Delivery notifications indicate when FedEx anticipates the package will be delivered.
    • Delivery notifications indicate that the package has been delivered.
  4. To add a personal message to your email notifications, click Add a personal message and enter up to 120 characters. A personal message is not available for non-English characters.
 


Rates and Transit Times

The Rates and Transit Times section displays the estimated shipping costs and transit times for your shipment. The rate quote you receive may be different from the billed charges for your shipment based on actual package weight, dimensions and other shipment details. For information on how shipping charges are calculated, please refer to the FedEx Service Guide at fedex.com.

To get rates and transit times outside of FedEx Ship Manager ®, select Get Rates and Transit Times found underneath the Ship tab. Refer to Get Rates and Transit Times for help with this feature. Standard account discounts are not applicable to FedEx One Rate pricing.

For FedEx Express and FedEx Express Freight, your quote is based on rates associated with your FedEx account number and includes any applicable discounts. For FedEx Ground ® shipments, the rate shown is a standard list rate.
 
For FedEx International Ground® shipments that include brokerage-inclusive service from the U.S. to Canada and Canada to the U.S., applicable Clearance Entry Fee (CEF) and CEF taxes will be billed with the duties/taxes/fees and will no longer be itemized as a transportation fee.  The payor of duties/taxes/fees will be responsible for applicable CEF and CEF taxes.
 
Definition of Rating Terminology
  • Published Rate — The Published Rate is the non-discounted rate paid by FedEx account holders and is EITHER:
    • Standard List Rate
      OR
    • FedEx One Rate
    Standard account discounts are applied to Standard List Rate ONLY.
  • Your Rate — The Rate you receive based on:
    • Standard account discounts applied to the Standard List Rate (Account–Specific Rates)
      OR
    • FedEx One Rate
    Refer to the FedEx Express Terms and Conditions for more information about rates.


Select a service
Click the service and proceed with completing your shipment. The Service type field in the Package & Shipment Details section displays your new service selection.

View all services
Click this option to view all services available for your shipment.

View or print the rate details
Click View rate details.
 


Complete Your Shipment

Shipment Profiles
Use one of the following options to save your information to use for future shipments:
  • Select Create a Shipment Profile to store the shipment information as a Shipment Profile to use for future shipments. Enter a unique profile nickname.
  • Select Save changes to My Shipment Profiles if you used a Shipment Profile and made updates you want to save.
  • Select Save as a new profile in My Shipment Profiles if you used a Shipment Profile and want to save the information to a new profile. Enter a unique profile nickname.
Note: When you use a Shipment Profile, you may enter additional information needed for your shipment or make changes to the profile information before processing the shipment. Refer to Shipment Profiles for more information.

Mobile Shipping Label

Select Send a Mobile Shipping Label to email the shipment information to your mobile device. A confirmation email will be sent with instructions and a 2D barcode.

Note: For BlackBerry device users you may need to select the option Get Images from within the confirmation email in order to view the 2D barcode.

Visit a FedEx Office with your package and the email displayed on your mobile device. A FedEx team member will scan the barcode displayed, print your label and accept your package for shipping. The tracking number(s) will be reported in your Shipping History menu.

Save for later
Select Save for later to save your shipment as a pending shipment to process later today or on a future date.
  • A pending shipment must contain complete shipping information in order to process it later today or in the future.
  • Pending shipments expire 10 days after the date you created the shipment or the future date you selected when creating the shipment.
  • Pending shipments cannot be saved for FedEx Express Freight Services shipments, return shipments or shipments that have been scheduled for pickup.
  • This option is not available if you have chosen to create or save the shipment as a Shipment Profile.

Note: Refer to Pending Shipments for more information on viewing and processing your pending shipments.

Process your shipment
Click Ship to process your shipment now and print your label.

Continue
  • FedEx® Returns: If you are preparing a return shipment along with an outbound shipment, click Continue to enter the return information on the Create Return Shipment screen. Refer to Return Shipments for more information.
  • International Commodity Shipment: If you are preparing an international product/commodity shipment, click Continue to enter required commodity information and information for customs documentation.



    • Advisories


    Advisories provide important customs clearance or regulatory guidance specific to one or more of the commodities you are shipping. Any advisories displayed are based on the information you have provided.

    Terms of Sale


    The Terms of Sale is the point at which the seller has fulfilled their obligations and the goods are said to have been delivered to the buyer.
    • Free Carrier (FCA): Free Carrier at a named port of export. The seller quotes the buyer a price that covers all costs up to and including delivery of goods aboard an overseas vessel (e.g. airplane).
    • Carriage Insurance Paid (CIP): Carriage Insurance Paid to a named overseas port of disembarkation (i.e. import). The seller quotes a price for the goods, including insurance, plus all transportation and miscellaneous charges to the point of disembarkation from the vessel.
    • Carriage Paid To (CPT): Carriage Paid To is the named overseas port of disembarkation (i.e. import). The seller quotes a price for the goods that includes the cost of transportation to the named point of import. The cost of insurance is left to the buyer's account.
    • Ex Works (EXW): The price quoted applies only at the point of origin and the seller agrees to place the goods at the disposal of the buyer at a specific place on the date or within the period fixed. All other charges are to the account of the buyer.
    • Delivered at Place (DAP): The seller delivers the goods when they are placed at the disposal of the buyer on the arriving means of transport ready for unloading at the named place of destination. Parties are advised to specify as clearly as possible the point within the agreed place of destination, because risks transfer at this point from seller to buyer.
    • Delivered at Terminal (DAT): The seller delivers when the goods, once unloaded from the arriving means of transport, are placed at the disposal of the buyer at a named terminal, port, or place of destination. ‘Terminal’ includes quay (wharf), warehouse, container yard or road, rail or air terminal. Both parties should agree on the terminal and if possible a point within the terminal where the risks will transfer from the seller to the buyer.
    • Delivered Duty Paid (DDP): The seller fulfills his obligation to deliver when the goods have been made available at the named place in the country of importation. The seller has to bear the risks and cost, including duties, taxes and other charges of delivering the goods.
    • Other: Shippers have the option to select ‘Other’ and enter an acceptable three character Terms of Sale code into a freeform text field. The three character ‘Other’ value will display on screen and print on the Commercial Invoice/ProForma Invoice. Special characters are not allowed.
     
     
    This information is provided to you and its use is subject to the FedEx Automation Agreement under which you obtained or have been authorized to use FedEx Ship Manager ® at fedex.com. No warranties are extended and all warranties, including without limitation, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED, regarding this information. Any conflict between this information and the Automation Agreement, or transportation agreement between you and FedEx, or between this information and the FedEx Service Guide will be governed by the Automation Agreement, the transportation agreement and the FedEx Service Guide, in that order. Your use of this information constitutes your agreement to these terms.

     

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