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FedEx Ship Manager® Help | ||||
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FedEx Ship Manager® Product/Commodity Information | ||||
Help OptionsHelp MenuClick the Help menu at the top of each page to access the following tools:
Contact FedEx
Refer to
FedEx Customer Support for ways to contact FedEx via e-mail, mail, or phone.
Frequently Asked QuestionsCommodity InformationManage/Import Profiles
Click this option to access your Commodity Database. You can upload up to 500 commodities to this database and manage them with advanced sorting and grouping capabilities.
Add a Commodity
You can add up to 99 separate commodities to your shipment. In the Commodity Summary, select an existing commodity from the commodity drop-down menu or click
Add new commodity. Add or edit the
commodity information then click
Add this commodity.
Edit a Commodity
Select the commodity in the Commodity Summary table and click
Edit. Edit the
commodity information then click
Update this commodity.
Commodity Information
Delete a Commodity
Select the commodity from the Commodity Summary, and click
Delete. The commodity will be removed from your shipment.
Save/Update a Commodity
Select
Save/Update Commodity Profile to save a new or updated commodity in your commodity database. Please note that to manage your Commodity Profiles Database, you should click the
Manage profiles link located at the top of the Commodity Summary. You can add up to 500 commodities to your database.
Adjust the Shipment Weight and Total Carriage Value
In the Total Shipment Details section, the Total Weight and Total Carriage Value fields reflect the information you entered in the Package & Shipment Details section. Please note that the total weight of all commodities shown in the Commodity Summary must not be greater than the total weight of the shipment.
Rates and Transit Times
The Rates and Transit Times section displays the estimated shipping costs and transit times for your shipment. The rate quote you receive may be different from the billed charges for your shipment based on actual package weight, dimensions and other shipment details. For information on how shipping charges are calculated, please refer to the
FedEx Service Guide at
fedex.com.
To get rates and transit times outside of FedEx Ship Manager, select
Get Rates and Transit Times found underneath the Ship tab. Refer to
Get Rates and Transit Times for help with this feature.
For FedEx Express
® and FedEx Express
® Freight Services shipments, your quote is based on rates associated with your FedEx account number and includes any applicable discounts. For FedEx Ground
® shipments, the rate shown is a standard list rate.
Select a Service
Click the service and proceed with completing your shipment. The Service Type field in the Package and Shipment Details section will display your new service selection.
View All Services
Click this link to view all services available for your shipment.
View or Print the Rate Details
Click
View Rate Details.
Estimate Duties and Taxes
Click
Calculate to estimate the duties/taxes that may be levied against your international shipment. Enter the appropriate information to receive your estimate.
Customs Documentation
Customs documentation is important for clearing an international shipment through applicable customs authorities. It enables them to accurately identify the contents of a shipment, determine the appropriate duty and taxes and apply any customs controls that may be applicable to the goods being imported.
Documents generated by FedEx may be required for your shipment and are generated based on the shipment information you provide, such as origin and destination countries and the nature of the contents. Customs document requirements vary by country as each has its own specific rules and regulations regarding the importation of various commodities.
The shipper is responsible for determining and completing customs documents. For assistance in determining the customs documents necessary to accompany your shipping label, hover over the question mark that appears next to the document name for the document’s description.
Customs Documents
The following Customs Documents are the most commonly used for international shipments.
Additional options for customs documentation:
Terms of Sale
The Terms of Sale are the point at which the seller has fulfilled their obligations and the goods are said to have been delivered to the buyer.
Importer of Record
If the recipient is not the Importer of Record, click
The Recipient is not the Importer of Record and enter the required information. The Importer of Record is the party identified to customs or other regulatory agencies for clearance as the importer of an international shipment. Generally, the Importer of Record is the recipient.
Note: For U.S. shippers, the Customs Tax ID is your Employer Identification Number if you are a corporation, partnership or sole proprietor. If you are an individual shipper, enter your Social Security Number. The Customs Tax ID may also be referred to as an IRS number, an Employer Federal Identification Number or a payroll tax number. For shippers from all other countries, this number refers to your Tax Identification Number.
Electronic Export Information (EEI)EEI requirementsEEI filing is required for certain export shipments from the U.S, Puerto Rico or the U.S. Virgin Islands when a shipment contains any single commodity that is valued greater than US $2,500, when it requires an export license or permit, or when it is subject to International Traffic in Arms Regulations (ITAR). Refer to About EEI for detailed requirement information.File an EEI/SEDSelect My shipment contents require an Electronic Export Information/Shipper’s Export Declaration, US Department of Commerce Export License or an ITAR exemption, then select one of the following EEI filing options:
FedEx is my EEI/SED AgentChoose this option if you want FedEx to act as your authorized agent and file the EEI for you.Step 1: Select the checkbox to indicate the contents of your package require an Electronic Export Information/Shipper’s Export Declaration, US Department of Commerce export license or an ITAR exemption. Step 2: Choose EEI/SED Filing Option FedEx is my EEI/SED Agent from the AES citation type dropdown. For more information about FedEx Export AgentFile, refer to EEI/SED Tools and Information. Step 3: You will now be transferred to the FedEx Shipper’s Electronic Export Information page on fedex.com. Step 4: Complete and submit the required information on the FedEx Shipper’s Electronic Export Information pages. After successfully submitting the EEI, you will receive two emails. One email confirms that FedEx has received your EEI record and provides a Shipment Reference # (SRN) for that submission. A second email with the ITN will be sent later after the record is submitted from FedEx to AES and FedEx receives back the ITN from AES. Step 5: When you have the ITN, return back to FedEx Ship Manager® and select Pre-Departure ITN in the AES citation type dropdown. Step 6: Enter the ITN in the AES citation field. Note: Foreign Trade Regulations require that you retain your EEI records for 5 years from date of export (if other regulatory agencies have recordkeeping requirements that exceed this, then those requirements prevail). We suggest that you print your EEI records for your record retention. These EEI records are retained in the FedEx Agent File application on fedex.com for 45 days under “Your EEI Filing Activities”. Any request for copies of records greater than 45 days old must be made to the EEI Operations at 1-866-352-3252. Refer to AES Citation Types and Formats below for more information. Step 7: When all required information is complete for both the EEI section and the shipment, click Ship to continue. I have already filed or will file using AESChoose this option if you have already filed and have a Pre-Departure ITN or if you have been granted Post Departure privileges and will file later within the allotted timeframe.Step 1: Select the checkbox to indicate the contents of your package require an Electronic Export Information/Shipper’s Export Declaration, US Department of Commerce export license or an ITAR exemption. Step 2: Choose EEI Filing Option I have already filed or will file using AES. Step 3: For your AES citation type choose Pre-Departure ITN if you have already filed, or choose Post Departure if your company has been granted Post Departure (formally known as Option 4) privileges and will file later within the allotted timeframe. Step 4: In the AES citation field, enter the Pre-Departure ITN or the Post Departure Citation in this format "AESPOST NNNNNNNNNXX MM/DD/YYYY" (NNNNNNNNNXX = EIN + SUFFIX , MM/DD/YYYY = Date of Departure). Refer to AES Citation Types and Formats below for more information. Step 5: When all required information is complete for both the EEI section and the shipment, click Ship to continue. No EEI/SED is requiredSelect No EEI/SED is required if your shipment does not require an EEI based on an FTR (Foreign Trade Regulations) exemption (for U.S. export shipping only). Then select the FTR (Foreign Trade Regulations) citation that exempts your shipment from EEI filing. View the FTR chart for a list of FTR codes and explanations.AES Citation Types and Formats
Destination Control Statement
Destination Control Statement (DCS): Under the Department of State, International Traffic in Arms Regulations (ITAR), shipments must have the appropriate Department of State DCS on their labels and associated documents. There are two types of Destination Control Statements: the Department of Commerce DCS and the Department of State DCS.
Complete your ShipmentShip
Click
Ship to process your shipment now and print your label.
Shipment Profiles
To save your information for use in future shipments, select one of the following options before you Ship.
Save for Later
To save your shipment as a pending shipment to process on a future date, select
Save for Later. Please note the following information on Pending Shipments:
This information is provided to you and its use is subject to the FedEx Automation Agreement under which you obtained or have been authorized to use FedEx Ship Manager
® at fedex.com. No warranties are extended and all warranties, including without limitation, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED, regarding this information. Any conflict between this information and the Automation Agreement, or transportation agreement between you and FedEx, or between this information and the FedEx Service Guide will be governed by the Automation Agreement, the transportation agreement and the FedEx Service Guide, in that order. Your use of this information constitutes your agreement to these terms.
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