File, Print FedEx Kinko's
Frequently Asked Questions
Click on one of the topics below for more information.
- What is File, Print FedEx Kinko's?
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File, Print FedEx Kinko's is a simple PC application that operates much like the other printer drivers on your computer. The major difference is that, instead of sending your document to the printer on your desk or down the hall, File, Print FedEx Kinko's sends it to a FedEx Office Print & Ship Center.
- What are the minimum system requirements for File, Print FedEx Kinko's?
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File, Print FedEx Kinko's requires Microsoft Windows 2000, Windows XP, or Windows Vista to operate. For complete technical specifications, click here.
- What applications are supported by File, Print FedEx Kinko's?
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Virtually all PC (Microsoft Windows-compatible) applications can use File, Print FedEx Kinko's. Contact FedEx Office Customer Relations at 1.800.GoFedEx 1.800.463.3339 or send an e-mail to fedexoffice.customerrelations@fedex.com to report technical issues encountered when printing files from your application.
- What is the Microsoft .NET Framework and why do I need to install it?
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Microsoft .NET is software for connecting people, information, systems, and devices. The Microsoft .NET Framework provides core services used by File, Print FedEx Kinko's to manage online access, security, and versioning, resulting in greater ease of use and reliability. If the File, Print FedEx Kinko's installation program detects that the .NET Framework is not installed on your computer, you will be automatically prompted to install it.
To learn more about Microsoft's .NET Framework, go to http://www.microsoft.com/net.
- Where do I go for answers about other questions?
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If you have additional questions, please visit one of our other Help areas for File, Print FedEx Kinko's:
- Download, install and uninstall questions
- General questions about using File, Print FedEx Kinko's
- Troubleshooting guide
- How long will it take to download File, Print FedEx Kinko's?
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The File, Print FedEx Kinko's install file is 11 MB. This is how long you can expect download to take:
- On a T1 (corporate) line, about 65 seconds
- On most DSL or Cable systems, about 4.5 minutes
- On a 53kbps dial-up modem, about 30 minutes
- How do I upgrade to File, Print FedEx Kinko's 2.0?
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If you downloaded File, Print FedEx Kinko's before October 17, 2005, you can upgrade to version 2.0 by downloading it here.
You will need to uninstall the current version before installing File, Print FedEx Kinko's 2.0. Information on how to uninstall File, Print FedEx Kinko's can be found below.
- Installation - Is there anything I should do to prepare my system for installation?
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You must close all open Microsoft Office applications before you can install or update File, Print FedEx Kinko's. The installation will not be able to complete if you do not.
Microsoft Office applications that must be closed include Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Microsoft Visio, Microsoft Project, Microsoft Access, Microsoft OneNote, Microsoft InfoPath, and Microsoft Publisher.
Standalone applications such as Microsoft Instant Messenger and Microsoft OneNote that have Microsoft Office tie-ins may need to be shut down before you can install or update File, Print FedEx Kinko's.
Peripherals such as PDAs and digital cameras that incorporate Microsoft Office tie-ins may also need to be shut down or disconnected before installing File, Print FedEx Kinko's. - What is the Microsoft .NET Framework and why do I need to install it?
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Microsoft .NET is software for connecting people, information, systems, and devices. The Microsoft .NET Framework provides core services used by File, Print FedEx Kinko's to manage online access, security, and versioning, resulting in greater ease of use and reliability. If the File, Print FedEx Kinko's installation program detects that the .NET Framework is not installed on your computer, you will be automatically prompted to install it.
To learn more about Microsoft's .NET Framework, go to http://www.microsoft.com/net. - What are administrative privileges and why do I need them to install File, Print FedEx Kinko's?
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Most home computer users have administrative privileges on their computer. Users with administrative privileges can install and remove programs, change how the computer is configured, and have full access to all programs and files on the computer. However, in some corporate environments, administrative privileges may be restricted. File, Print FedEx Kinko's requires administrative privileges because it must access Windows system folders and files during the installation process.
- How can I tell if I have administrative privileges on my computer?
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To see whether you have administrative privileges on your computer, open the Windows Control Panel, right-click on User Accounts (Windows XP) or Users and Passwords (Windows 2000) and select Open. Select the Users tab. If Administrators is displayed in the Group column for your user name, then you have administrative privileges. If you try to install File, Print FedEx Kinko's and do not have administrative privileges, the installation will halt and a message will be displayed. Contact your system administrator or IT department if you cannot install File, Print FedEx Kinko's because you do not have administrative privileges on your computer.
- Uninstall - How do I uninstall File, Print FedEx Kinko's?
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To uninstall File, Print FedEx Kinko's:
- Open the Windows Control Panel. Steps for accessing the Control Panel vary, depending on the version of Microsoft Windows that you are running. On Windows 2000 systems, you can select Start > Settings > Control Panel to access the Windows Control Panel.
- Right-click on Add/Remove Programs and select Open.
- Scroll the list of programs until you locate File, Print FedEx Kinko's.
- Click Remove.
You can also uninstall File, Print FedEx Kinko's by using the Uninstall File, Print FedEx Kinko's item on the Start > Programs > File, Print FedEx Kinko's menu.
- Still have questions? Who do I contact if I have questions about installation?
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Contact FedEx Office Customer Relations at 1.800.GoFedEx 1.800.463.3339 or send an e-mail to fedexoffice.customerrelations@fedex.com for assistance with technical questions that may arise when installing File, Print FedEx Kinko's.
- Basic information - What document page sizes do you accept?
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File, Print FedEx Kinko's supports the following standard page sizes: Letter (8.5" x 11"), Legal (8.5" x 14"), and Ledger (11" x 17"). All pages in a file must use the same page size. If your document is not one of these standard page sizes, please contact FedEx Office Customer Relations at 1.800.GoFedEx 1.800.463.3339 or send an e-mail to fedexoffice.customerrelations@fedex.com for assistance.
- How do I send more than one file in a single order?
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If you downloaded File, Print FedEx Kinko's on or after October 17, 2005, you can submit mulitple files in the same order. If you downloaded File, Print FedEx Kinko's before October 17, 2005, your version does not support this feature. To send multiple files in a single order, you will need to upgrade to File, Print FedEx Kinko's 2.0. Click here to download the latest version of File, Print FedEx Kinko's.
Once you create and preview your print job, you will have the opportunity to submit additional files. The file(s) in your order will be listed in the 'Order' box. Click the "Add Another Print Job" button located beneath the 'Order' box to add additional files to your order.
- How do I upgrade to File, Print FedEx Kinko's 2.0?
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You can download the latest version of File, Print FedEx Kinko's here.
You will need to uninstall the current version before installing the new version.Information on how to uninstall File, Print FedEx Kinko's can be found here.
- Can I reorder a document?
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The easiest way to reorder your document is to reprint it using the File, Print FedEx Kinko's printer.
- Payment questions - What forms of payment are accepted?
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You can pay for your order with your American Express, Visa, MasterCard, Discover, Diner's Club and FedEx Office Commercial Account.
- Will my FedEx Office Commercial Account discount be applied to my order?
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Yes. When you submit a File, Print FedEx Kinko's order with FedEx Office Commercial Account selected as the payment method, your discount will be applied and reflected in the pricing.
- How do I use a discount code?
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If you downloaded File, Print FedEx Kinko's on or after October 17, 2005, you can enter promotion codes on the 'Payment' page within File, Print FedEx Kinko's. If you downloaded File, Print FedEx Kinko's before October 17, 2005, you will not be able to enter promotion codes.
To download File, Print FedEx Kinko's 2.0 click here.
- How does FedEx Office handle tax-exempt orders for File, Print FedEx Kinko's?
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Pricing for all File, Print FedEx Kinko's orders include taxes.
If you are a FedEx Office Commercial Account customer and have questions about tax-exempt orders and invoicing, please contact your FedEx Office account representative. - Shipping Questions - What shipping options are available?
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You can ship your documents via FedEx Express with any version of File, Print FedEx Kinko's. Starting October 17, 2005, customers who have downloaded and installed File, Print FedEx Kinko's 2.0 can also select FedEx Ground as a shipping option. If you downloaded File, Print FedEx Kinko's before October 17, 2005, you will not be able to select FedEx Ground as a shipping option.
To download File, Print FedEx Kinko's 2.0 click here.
- Can I use my FedEx Account Number to pay for shipping?
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Beginning with File, Print FedEx Kinko's 2.0, you have the option to enter your FedEx Account number to pay for the shipping portion of your order. If you downloaded File, Print FedEx Kinko's prior to October 17, 2005, your version does not support this option. You can upgrade to File, Print FedEx Kinko's 2.0 here.
- How do I track the status of my order once it has shipped?
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Beginning with File, Print FedEx Kinko's2.0, you can track your order once it has been shipped at www.fedex.com using the FedEx tracking number provided with your order. If you downloaded File, Print FedEx Kinko's prior to October 17, 2005, your version does not support this option. You can upgrade to File, Print FedEx Kinko's 2.0 here.
- Still have a question? - Who do I contact if I have questions about my print order?
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Contact FedEx Office Customer Relations at 1.800.GoFedEx 1.800.463.3339 or send an e-mail to fedexoffice.customerrelations@fedex.com for assistance with any of the following issues:
- Questions about your order
- Order refund or cancellation requests
- Technical problems encountered when using File, Print FedEx Kinko's
If you are calling about a specific order, please have your order confirmation number handy. You will receive an e-mail when your order is shipped (or ready for pickup at FedEx Office).
If you are experiencing technical problems, please have the following information ready:- Version of Microsoft Windows and Microsoft Office that you are using
- Version of File, Print FedEx Kinko's that you are using (Press CTRL-ALT-v to display version information within File, Print FedEx Kinko's)
- Specific problem details and symptoms (did your computer stop responding?)
- Error messages. If you received an error message, what did it say?
- What steps, if any, did you take to resolve the problem?
- If the problem is with a specific file that you could not prepare for printing, can you provide FedEx Office with the original file?
- Installation Troubleshooting - During installation, I got an error and installation stopped. What do I do?
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Please follow the steps below to ensure there are no Microsoft Office applications running:
- Click Ctrl+Alt+Delete
- Open the Windows Task Manager
- In the "Applications" tab verify that no Microsoft Office applications are running. If any are, highlight each and click the "End Task" button.
- In the "Processes" tab verify that no Microsoft Office processes are running. If any are, highlight each and click the "End Process" button. Processes that may be open include: outlook.exe, visio.exe, winproj.exe, msaccess.exe, onenote.exe, infopath.exe, mspub.exe and msnmsgr.exe.
- I've closed Outlook, but I'm still receiving an installation error. What could be happening?
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There are several issues that could prevent Outlook from shutting down completely. Most likely, there is a third-party program that interacts with Outlook and is preventing a complete shut-down. The following is a list of programs that have, at time, been known to cause this issue:
WinFax Pro ActiveSync (especially when a PDA is cradled)
Blackberry software
Stamps.com (when using addresses from Outlook's contacts)
Outlook Express (when sharing contacts with the Windows Address Book)
Franklin Covey Plan Plus
Mapilab's Messenger Journal utility
Earthlink's Spamblocker
Outlook Attachment Sniffer
TechSmith's SnagIt 7 with Outlook integration enabled
Cloudmark Spamnet
OneNote 2003 (with Outlook 2000)
Fourelle Venturi Client
Internet Download Manager
iProtect You - What do I do if download fails because pop-up blocker software is enabled on my PC?
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File, Print FedEx Kinko's software may not download if pop-up blocker software is enabled. Before downloading File, Print FedEx Kinko's, we recommend that you temporarily disable any pop-up blocker software residing on your PC.
- General Troubleshooting - Why am I getting an unhandled exception error when I try to place an order?
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Some customers have experienced an unhandled exception error while trying to place an order using File, Print FedEx Kinko's. This error prevents the customer from completing the order.
A software patch has been created and is available for download on the FedEx Office website. This error occurs only in some versions of File, Print FedEx Kinko's. The effected versions are:
2.0.1747
2.0.1749
2.0.1750
To find out what version of File, Print FedEx Kinko's operates on your PC, launch File, Print FedEx Kinko's, then press CTRL-ALT-V.
If you have version 2.0.1747 or 2.0.1749, you will need to uninstall your current version of File, Print FedEx Kinko's and reinstall the latest version which contains the software patch. Click here to download the new version.
To uninstall File, Print FedEx Kinko's:- Open the Windows Control Panel. Steps for accessing the Control Panel vary, depending on the version of Microsoft Windows that you are running. On Windows 2000 systems, you can select Start > Settings > Control Panel to access the Windows Control Panel.
- Right-click on Add/Remove Programs and select Open.
- Scroll the list of programs until you locate File, Print FedEx Kinko's.
- Click Remove.
You can also uninstall File, Print FedEx Kinko's by using the Uninstall File, Print FedEx Kinko's item on the Start > Programs > File, Print FedEx Kinko's menu.
For customers with version 2.0.1750, you will receive an automatic update message the next time you launch File, Print FedEx Kinko's. Accept the update and follow the instructions on the screen to download the software patch. - Why did nothing happen after I selected the File, Print FedEx Kinko's printer and clicked OK?
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This can occur if the Print to file option is enabled in the Windows Print dialog. Try printing your document again and make sure that Print to file is disabled (unchecked).
- Why do I get an error when I try to print a PDF file with File, Print FedEx Kinko's?
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In some cases, users attempting to print a PDF file with File, Print FedEx Kinko's can get an error that reads "An error was detected. The PDF file has not been generated."
This error can occur if you attempt to print a PDF file that contains PostScript 1.5 generated by Adobe Acrobat 6 or unsupported PostScript commands.
If you have access to the original source file from which the PostScript was generated and it was created with a Microsoft Windows compatible application, try printing the original file to File, Print FedEx Kinko's instead of printing from the PDF. - Why does the File, Print FedEx Kinko's icon appear/disappear from my System Tray?
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The system tray icon displays under the following conditions:
- When Windows first starts up, File, Print FedEx Kinko's checks to see if there are any pending orders. If there are no pending orders, the icon will remain in the toolbar, but disappears if you run the mouse over it.
- The system tray icon is displayed when there are pending orders. When all pending orders are either placed or cancelled, the icon is removed from the display.
Other than the two above scenarios the File, Print FedEx Kinko's Icon should not appear in the System Tray.
- Why do I get a "Windows Security Alert" dialog when I start File, Print FedEx Kinko's?
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When you first launch File, Print FedEx Kinko's for the first time with Windows XP, Service Pack 2, you will see a "Windows Security Alert" dialog box. Click "Unblock" to permit the program to access the Internet.
You will not be able to use File, Print FedEx Kinko's unless you unblock the FPKMain.exe program.
When you go to place your order, you will receive a second warning. You will not be able to complete your order with File, Print FedEx Kinko's unless you also unblock the Kinkos.Jupiter.GUI.SysTray.exe program. - Why am I getting an error from McAfee Internet Security or Symantic Norton Internet Security 2005 when I try to use File, Print FedEx Kinko's?
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If you are using McAfee Internet Security Suite or Symantic Norton Internet Security 2005 and you are receiving an error message when you try to use File, Print FedEx Kinko's, there are steps you can take to register File, Print FedEx Kinko's with your internet security application. Please contact FedEx Office Customer Relations at 1.800.GoFedEx 1.800.463.3339 or send an e-mail to fedexoffice.customerrelations@fedex.com for assistance.
- Why do I get a "Temporarily Unavailable" message when I attempt to send an order?
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The "Temporarily Unavailable" message is displayed during scheduled system maintenance or if there is a problem connecting with FedEx Office servers. Please double-check to be sure your computer has an active connection to the Internet. If you have a valid connection try re-submitting the order a few minutes later. If, after several attempts, you're still unable to send your order, please contact customer service.
- Why am I getting a "Your FedEx Office card number is invalid" error?
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File, Print FedEx Kinko's requires a 14-digit number in the credit card field. If your FedEx Office commercial account card only has a 10-digit card number, just add four zeros at the end of the number. So, for example, if your number is "0123456789," you'd enter "01234567890000" in the credit card field.
- I am trying to print my file, but it's tiling to multiple pages. What could be happening?
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This can happen if you are attempting to print a document that is set up for a paper size that is not supported by File, Print FedEx Kinko's. File, Print FedEx Kinko's supports page sizes of Letter (8.5" x 11"), Legal (8.5" x 14"), and Ledger (11" x 17"). You will need to go back into your original application and change the selected paper size in order to submit your document with File, Print FedEx Kinko's.
- Still Have Questions? - Who do I contact if I have questions about my order?
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Contact FedEx Office Customer Relations at 1.800.GoFedEx 1.800.463.3339 or send an e-mail to fedexoffice.customerrelations@fedex.com for assistance with any of the following issues:
- Questions about your order
- Order refund or cancellation requests
- Technical problems encountered when using File, Print FedEx Kinko's
If you are calling about a specific order, please have your order confirmation number handy. You will receive an e-mail when your order is shipped (or ready for pickup at FedEx Office).
If you are experiencing technical problems, please have the following information ready:- Version of Microsoft Windows and Microsoft Office that you are using
- Version of File, Print FedEx Kinko's that you are using (Press CTRL-ALT-v to display version information within File, Print FedEx Kinko's )
- Specific problem details and symptoms (did your computer stop responding?)
- Error messages. If you received an error message, what did it say?
- What steps, if any, did you take to resolve the problem?
- If the problem is with a specific file that you could not prepare for printing, can you provide FedEx Office with the original file?
