FedEx service alerts
and shipping updates
and shipping updates
FedEx service alerts
and shipping updates
Active service disruptions
Service Impacts from Hurricanes Helene and Milton
November 23, 2024
FedEx operations have returned to normal following Hurricanes Helene and Milton, but some communities in North Carolina may still experience service delays and disruptions due to local conditions and restrictions:
- 28720: Limited Service
- 28710: Limited Service
- 28746: Limited Service
FedEx continues to provide pickup and delivery services throughout the impacted region as conditions allow. Contingency plans are in place to serve areas that can be safely accessed.
For specific shipment status information, please track your shipment at fedex.com. Residential recipients can enroll in FedEx Delivery Manager to stay informed of their shipment’s progress.
Consistent with the provisions of the FedEx Service Guide, shipments delayed due to hurricanes and tropical storms are not eligible for a refund or credit under the Money-Back Guarantee policy.
Ukraine Service Reinstated
November 23, 2024
FedEx International Priority inbound and outbound service to and from Ukraine has been reinstated covering the majority of Ukrainian postal codes. Pick-up and delivery services will be performed according to local authority instructions, where it is safe and possible.
Continue to check this page for updates. For specific shipment status information, please track your shipment at fedex.com.
Initially reported March 19, 2024
Russia and Belarus Service Suspension
November 23, 2024
All Russian and Belarusian FedEx International services continue to be suspended until further notice.
Continue to check this page for service updates. For specific shipment status information, please track your shipment at fedex.com
Initially reported February 24, 2022
Conditions that may impact shipping and delivery services
Whether you’re waiting on a special purchase, shipping goods to customers, or sending that special gift to a loved one, you rely on us. But sometimes we face conditions or situations out of our control that create delivery issues. These can include weather-related shipping disruptions or delays, natural disasters, power outages, special events, and more.
Use this page to check our current service alerts. You’ll also find information about what shippers and recipients can do to take more control of their shipments when faced with a FedEx weather delay or other service disruption.
Better tracking, security, and control
FedEx Delivery Manager® keeps you informed of your shipment’s progress, so you can make decisions that improve its security and ensure convenience. Sign up and start redirecting packages, placing vacation holds, getting alerts and notifications, specifying delivery instructions, and more. All for free.
And be sure you’re getting the most out of FedEx Delivery Manager by downloading the FedEx Mobile app.
Make proactive decisions with predictive insights
Clear shipment visibility and control puts you in the driver’s seat. The FedEx Surround monitoring and intervention suite gives you near real-time data. So you can prioritize shipments, request intervention, and mitigate risk.
Potential causes for delivery delays
Weather and other service disruptions
Seasonal weather events (such as severe winter storms or wildfires) and other disruptions (such as power outages, special events, and national emergencies) may occur and cause delays for inbound and outbound shipments. Our top priorities are the safety and well-being of our team members and providing the best service to our customers.
Technology and network updates
Occasionally, technology and network updates or issues can cause service disruptions or impact our customers. When such situations arise, we work vigorously to assess those issues and take any necessary actions.
Weather and other service disruptions
Seasonal weather events (such as severe winter storms or wildfires) and other disruptions (such as power outages, special events, and national emergencies) may occur and cause delays for inbound and outbound shipments. Our top priorities are the safety and well-being of our team members and providing the best service to our customers.
Technology and network updates
Occasionally, technology and network updates or issues can cause service disruptions or impact our customers. When such situations arise, we work vigorously to assess those issues and take any necessary actions.
Learn more about tracking terminology and delivery statuses, and stay informed by signing up for email notifications.
Shipping regulated or dangerous goods?
If a package hasn’t shipped...
- Check our active service alerts to see if any impact the package’s origin or destination area.
- Contact the recipient to make sure they’re able to receive a package in the event there is a shipping delay.
- Select “hold at location” when you create the shipping label (expedited or standard parcel shipments only). The recipient will be able to pick up their package at a FedEx retail network location near them.
Read more about tracking and managing deliveries.
If a package has already been shipped...
Via FedEx Express or FedEx Ground services
Request to redirect the package to a FedEx location to be held for pickup.
- They’ll hold it for pickup for the recipient at no additional charge.
Request to reroute the package to a different address by calling 1.800.GoFedEx 1.800.463.3339.
- Reroute requests are subject to restrictions and additional transportation fees and surcharges. Read the FedEx Service Guide to learn more.
Have the package returned to them by calling 1.800.GoFedEx 1.800.463.3339.
- Reroute requests are subject to restrictions; packages delivered to addresses other than the original destination may be subject to additional transportation fees and surcharges as outlined in the FedEx Service Guide.
Via FedEx Freight® services
Request to have the shipment held at the destination service center for the recipient.
- To request a hold, shippers should go to the FedEx Freight Locations page, enter the ZIP code to find the service center nearest the recipient, and call the service center to request the hold.
- Shippers can also call Customer Service at 1.866.393.4585.
Manage your shipment in a minute
You may not be able to control the weather or a parade, but you can take more control of your shipments. With FedEx Delivery Manager, you can track packages, receive notifications and alerts, request package redirects, and even tell us not to ring the doorbell.
Put custom tracking on full display
If you frequently ship or receive multiple packages at once, service delays are sure to be a concern. Use your customized tracking dashboard to get visibility of up to 20,000 active shipments. You’ll also have the ability to notify others about their shipment’s status via email.
Need more help?
Find answers to common questions in our FAQ Hub.
Learn how you can take more control of your shipments.
Get answers from customer support.