|
Printer-Friendly Why FedEx?
FedEx has made a significant commitment to the online retail market. In fact, we’ve literally built our company to serve you best.. FedEx serves you by helping to provide:- The shipping choices your customers want.
- The expertise your success depends on.
- The efficiencies your operations need.
- The technology your businesses require.
- The reliability your customers expect.
Choices
The choices your customers want.
Whether you're shipping PCs to Peoria or paper clips to Peking - or both - FedEx has shipping solutions that can help you deliver the ideal combination of cost control and customer satisfaction.
- For free or low-cost “standard shipping” to your customer’s residence.
- For residential delivery with world-class features and special delivery options.
- For heavier items or for deliveries to your customer’s business address.
- For last-minute shopping, emergencies, and fragile or valuable items.
- For returns that are as hassle-free as possible.
FedEx has solutions for just about anything else, too. If it's extra heavy, extra urgent or going an extra-long way, you’ll continue to have FedEx on your side. FedEx Freight covers your next-day and second-day LTL (less-than-truckload) freight needs. FedEx Custom Critical lets you offer one of the fastest door-to-door services available — same-day or next-day delivery of urgent freight, valuable items or hazardous goods. And FedEx Trade Networks empowers you to ship internationally without trepidation, through a full range of international support services (including landed-cost estimations, document preparation, freight forwarding, customs brokerage and customs clearance).
Expertise
The expertise your success depends on.
To help you get business, you need an ally who gets your business. That ally is FedEx.
We've been celebrated as one of the most innovative users of information technology (by the InformationWeek 500 list, September 19, 2005). We’ve been awarded for our technology and process integration (CIO 100 awards, CIO magazine, August 15, 2002). And we thoroughly understand international markets — where your greatest potential growth may be.
Look to FedEx for:Efficiencies
The efficiencies your operations need.
One of the easiest ways to reduce your costs is to pay lower shipping rates. FedEx can help you do just that, of course. But we can also help you reduce costs in many more, perhaps less-obvious ways. With more efficient receiving, for example. Reduced inventory. Streamlined processing of returns. The list goes on.
Find out how to:
- Lower your shipping rates without even trying.
- See potential savings with shipment visibility.
- Uncover potentially hidden cost-reduction opportunities in returns.
- Maximize savings by controlling your inbound shipping.
Technology
The technology your business requires.
Whatever software system you employ, there’s an excellent chance FedEx functionality will function within it.
This means that in the software environment you’re comfortable with, you can process shipments, obtain courtesy rate quotes, send and receive notifications, access tracking status, generate reports, and exchange information among departments seamlessly and securely.
Explore:
- Offline solutions: designed by FedEx for optimum speed and integration.
- Web integration solutions: when you want FedEx to follow your program.
- Compatible solutions: FedEx functionality built in to the software you need most.
Reliability
The reliability your customers expect.
The prerequisite for growth is new customers, and new customers need some reassurance to help shorten their leap of faith. At the same time, customers aren’t as loyal as they used to be, because they have so many options.
Today’s customers expect the world. Fortunately, you have FedEx on your side.
Learn more:
- Out with out-of-stocks. In with customer satisfaction.
- Tracking helps your reputation stay on track.
- You can bank on FedEx trust.
Savings Opportunities
When you take full advantage of the FedEx® services available to you, you can realize the full benefits of your FedEx relationship - the optimum cost-savings, process efficiencies, and so on. What's more, you'll gain greater FedEx volume for special rate considerations and for earned discounts.
Inbound shipping - From factory (vendor) to distribution center
If you can gain control of your inbound shipping, you'll gain a good opportunity to reduce your costs of inventory and receiving, with fast, reliable FedEx® services. More significantly, you'll seize your greatest opportunity to gain economies of scale in shipping.
What to look into:
- FedEx Inbound SelectSM Program
- FedEx Ground® COLLECT
- FedEx Global Ocean and Air Cargo Distribution
- FedEx Trade Networks®
- FedEx Earned Discount Program
- Third-party billing
- FedEx InSight®
Outbound - From distribution center to end customer
It may seem obvious, but it's true — outbound shipping offers you a great opportunity to directly reduce your shipping costs. After all, outbound shipping typically makes up about 75 percent of a retailer's total shipping spend.
What to look into:
- FedEx SmartPost®
- FedEx Home Delivery® (with special service options)
- FedEx Ground®
- FedEx Express®
- Drop-ship service from vendor to customer
- FedEx electronic shipping tools , FedEx Web Integration , and FedEx® Compatible Solutions Program
- FedEx® Global Trade Manager
- FedEx Earned Discounts
Returns
Returns really add up. Approximately 5 percent of all merchandise is returned, but in the apparel business, it's 35 percent. For a typical online retailer, returns can represent 20 percent of your total shipping expenditures. This is an often-unrecognized opportunity for significant cost reduction.
What to look into:
- FedEx Return System
- FedEx Print Return Labels
- FedEx E-mail Return Labels
- FedEx ExpressTag® and Ground® Call Tag
Promotions
Current eCommerce promotions: