Please be advised of the following important service update from FedEx. Due to required maintenance, customers using FedEx Web Services will be unable to process certain transactions during the time periods listed below:

Test Environment Intermittent Disruptions:

Production Environment Intermittent Disruptions:

What you should do:

Please ensure the appropriate team members are aware of this important update. We regret any inconvenience due to these service interruptions.

If you have questions or need technical assistance:

• United States and Canada: call 1.877.339.2774. Support hours are 7 a.m. to 9 p.m. CT Monday through Friday and 9 a.m. to 3 p.m. CT Saturday
• Europe: email emeawebservices@fedex.com
• The Indian Subcontinent, the Middle East and Africa: email meisawebservices@fedex.com
• Asia-Pacific: email apacwebservices@fedex.com

Please be advised of the following important service update from FedEx. Due to required maintenance, customers using FedEx Web Services will be unable to process certain transactions during the time periods listed below:

Test Environment Intermittent Disruptions:

Production Environment Intermittent Disruptions:

What you should do:

Please ensure the appropriate team members are aware of this important update. We regret any inconvenience due to these service interruptions.

If you have questions or need technical assistance:

• United States and Canada: call 1.877.339.2774. Support hours are 7 a.m. to 9 p.m. CT Monday through Friday and 9 a.m. to 3 p.m. CT Saturday
• Europe: email emeawebservices@fedex.com
• The Indian Subcontinent, the Middle East and Africa: email meisawebservices@fedex.com
• Asia-Pacific: email apacwebservices@fedex.com

Please be advised of the following important service update from FedEx. Due to required maintenance, customers using FedEx Web Services will be unable to process certain transactions during the time periods listed below:

Test Environment Outage:

Start Date and Time:            Wednesday, July 3, 2024, 8:00 a.m. CT
End Date and Time:              Wednesday, July 3, 2024, 5:00 p.m. CT
Expected Duration:              9 hours
Affected Functionality:        All

Production Environment  Intermittent Disruptions:

Start Date and Time:            Saturday, July 13, 2024, 9:00 p.m. CT
End Date and Time:              Sunday, July 14, 2024, 5:00 a.m. CT
Expected Duration:              8 hours
Affected Functionality:        All

What you should do:

Please ensure the appropriate team members are aware of this important update. We regret any inconvenience due to these service interruptions.

If you have questions or need technical assistance:

• United States and Canada: call 1.877.339.2774. Support hours are 7 a.m. to 9 p.m. CT Monday through Friday and 9 a.m. to 3 p.m. CT Saturday
• Europe: email emeawebservices@fedex.com
• The Indian Subcontinent, the Middle East and Africa: email meisawebservices@fedex.com
• Asia-Pacific: email apacwebservices@fedex.com
• Brazil: email ct-brazil@corp.ds.fedex.com
• The rest of Latin America and the Caribbean: click here for your country’s dedicated support phone number.

Please be advised of the following important service update from FedEx. Due to required maintenance, customers using FedEx Web Services will be unable to process certain transactions during the time periods listed below:

Production Environment Outage:

Start Date and Time:            Saturday, June 15, 2024, 1:00 p.m. CT
End Date and Time:              Monday, June 17, 2024, 6:00 a.m. CT
Expected Duration:              41 hours
Affected Functionality:        LTL Freight services

If you have questions or need technical assistance: 

• Contact your FedEx Customer Technology Consultant or the FedEx Technical Support Center for more details:
• United States and Canada: call 1.877.339.2774. Support hours are 7 a.m. to 9 p.m. CT Monday through Friday and 9 a.m. to 3 p.m. CT Saturday
• Europe: email techsupport_emea@fedex.com
• The Indian Subcontinent, the Middle East and Africa: email meisatechsupport@fedex.com
• Asia-Pacific: email fdxhelpdesk@fedex.com
• Brazil: email ct-brazil@corp.ds.fedex.com
• The rest of Latin America and the Caribbean: click here for your country’s dedicated support phone number.

On August 18, 2022, an announcement was released that FedEx Web Services (SOAP) WSDLs were placed into development containment.

Effective May 15, 2024, the following FedEx Web Services WSDLs will be retired:

• Tracking WSDL
• Address Validation WSDL
• Validate Postal Codes WSDL

This notification provides FedEx Web Services customers time to plan, prioritize, and upgrade to the new FedEx RESTful APIs. To get started with your upgrade, visit the FedEx Developer Portal.

The FedEx RESTful APIs provide features and updates to enhance your overall shipping and tracking experience.

Benefits of FedEx RESTful APIs

Enhanced service offerings
Bring more to your business with estimated delivery windows, predictive delay notifications and enhanced visibility.

• Learn more about FedEx Tracking API.
• Learn more about Address Validation API.
• Learn more about Validate Postal Codes API.

Omnichannel experience
Power seamless shipping and tracking, driving competitive advantage for your company.

More of what you want
The FedEx Developer Portal is an easier, self-guided experience requiring fewer steps and offering more manageable updates.

Start your upgrade today
More information about upgrading from Soap to RESTful APIs can be found here, or get started with your upgrade.

If you have questions or need technical assistance, please visit the support page for dedicated support.

On August 18, 2022, an announcement was released that FedEx Web Services (SOAP) WSDLs were placed into development containment.

Effective May 15, 2024, the following FedEx Web Services WSDLs will be retired:

• Tracking WSDL
• Address Validation WSDL
• Validate Postal Codes WSDL

This notification provides FedEx Web Services customers time to plan, prioritize, and upgrade to the new FedEx RESTful APIs. To get started with your upgrade, visit the FedEx Developer Portal.

The FedEx RESTful APIs provide features and updates to enhance your overall shipping and tracking experience.

Benefits of FedEx RESTful APIs

Enhanced service offerings
Bring more to your business with estimated delivery windows, predictive delay notifications and enhanced visibility.

• Learn more about FedEx Tracking API.
• Learn more about Address Validation API.
• Learn more about Validate Postal Codes API.

Omnichannel experience
Power seamless shipping and tracking, driving competitive advantage for your company.

More of what you want
The FedEx Developer Portal is an easier, self-guided experience requiring fewer steps and offering more manageable updates.

Start your upgrade today
More information about upgrading from Soap to RESTful APIs can be found here, or get started with your upgrade.

If you have questions or need technical assistance, please visit the support page for dedicated support.

Learn more about the new FedEx RESTful APIs!

Please be advised of the following important service update from FedEx. Due to required maintenance, customers using FedEx Web Services will be unable to process certain transactions during the time periods listed below:

Test Environment Outage:

Start Date and Time:            Friday, April 07, 2023, 08:00 a.m. CT
End Date and Time:              Friday, April 07, 2023, 6:00 p.m. CT
Expected Duration:               10 hours
Affected Functionality:         All Services

Production Environment Intermittent Disruptions:

Start Date and Time:            Saturday, April 15, 2023, 11:00 p.m. CT
End Date and Time:              Sunday, April 16, 2023, 3:00 a.m. CT
Expected Duration:               4 hours
Affected Functionality:         All Services

What you should do?:

Please ensure the appropriate team members are aware of this important update. We regret any inconvenience due to these service interruptions..

If you have questions or need technical assistance: 

• United States and Canada: call 1.877.339.2774. Support hours are 7 a.m. to 9 p.m. CT Monday through Friday and 9 a.m. to 3 p.m. CT Saturday
• Europe: email emeawebservices@fedex.com
• The Indian Subcontinent, the Middle East and Africa: email meisawebservices@fedex.com
• Asia-Pacific: email apacwebservices@fedex.com
• Brazil: email ct-brazil@corp.ds.fedex.com
• The rest of Latin America and the Caribbean: click here for your country’s dedicated support phone number

New FedEx Ground Economy Label for FedEx Web Services and FedEx APIs

FedEx is introducing a new FedEx Ground Economy label to make it easier for customers to track and identify which carrier delivered their package.  Effective May 31, 2022, a new FedEx Ground Economy label will be released to FedEx Web Services and FedEx API customers.  

List of Enhancements included are: 

FedEx Ground Economy Label enhancements                                                                                                        Since most FedEx Ground Economy packages are delivered via the FedEx Ground network, the label will have the following updates:

• More FedEx branding is being added to align with the FedEx Ground Economy product name that was released in March 2021
• A FedEx tracking number and Epic barcode are being added and this FedEx tracking number will enable recipients who enter it in their search engines to be directed to FedEx for all tracking inquiries
• The optional Customer Reference barcode is being relocated and will be limited to 24 characters
• All current FedEx Ground Economy label elements will be moved to the bottom half of the label

What actions do you need to take?

•  No action is required to gain access to the new and improved label. If you issue or create custom notifications, we recommend that you use the new FedEx tracking number sent in the shipping reply to direct inquiries to fedex.com.

What are additional changes to be aware of?

The data in the shipping reply will have some modifications and this could impact how you are currently using the data in the reply. Highlights are documented below:

• You will continue to receive a USPS tracking number and barcode string
• Invoicing details will continue to display the USPS tracking number
  • If you are using the USPS IMpb barcode, there are no changes to the barcode and tracking number.
  • If you are using the USPS legacy barcode, you will notice these changes:
    • The application ID is 92, instead of 91
    • The service type code is 3 digits, instead of 2.
    • The serial number is 7 digits, instead of 8.
• You will receive a 12-digit FEDEX master tracking number, instead of USPS master tracking number. In addition, you will not receive the USPS application id for the master tracking number. 
• You will receive a 12-digit FEDEX tracking number. 
  • If you currently receive a 15-digit Ground tracking number, the tracking number length and type will change.
  • If you currently request a Ground tracking number, you will continue to receive a FEDEX tracking number by default. You do not need to modify your shipping request.
• You will receive a 34-digit FEDEX_1D barcode string. 
  •  If you currently receive a 22-digit Ground barcode, the barcode length and type will change.  
  • If you currently receive a 34-digit FEDEX_1D barcode string, you will continue to receive the barcode string by default. You do not need to modify your shipping request.
• The master tracking id and type will be a FEDEX tracking number and type instead of a USPS tracking number and type.
• When you enter customer references for an FGE shipment, your label will include a customer reference barcode with up to 24 characters, instead of 30 (like today)
• If you issue or create custom notifications, we recommend that you use the FEDEX tracking number to direct inquiries to fedex.com.

There will be changes to the FedEx API shipping reply in addition to the label changes; highlights are documented below:

• You will continue to receive a USPS tracking number and barcode string
  •  Invoicing details will continue to display the USPS tracking number.
• You will receive a 12-digit FEDEX master tracking number, instead of USPS master tracking number. In addition, you will no longer receive a USPS application id for the master tracking number. 
• You will receive a 12-digit FEDEX tracking number.
• You will receive a 34-digit FEDEX_1D barcode string.
• When you enter customer references for an FGE shipment, the label will include a customer reference barcode with up to 24 characters, instead of 30 like today.
• The master tracking id and type will be a FEDEX tracking number and type instead of a USPS tracking number and type. 
• If you issue or create custom notifications, we recommend that you use the FEDEX tracking number to direct inquiries to fedex.com.

We are aware that some customers may be experiencing issues when attempting to create a shipment between the United Kingdom and Northern Ireland. We are actively assessing the situation and taking the necessary action to resolve this. To stay up to date on the latest news, please continue to visit the Developer Resource Center (DRC). If you are a FedEx API customer, please visit the FedEx Developer Portal (FDP). 

What you should do:
Please ensure the appropriate team members are aware of this important update. We regret any inconvenience due to this issue.

If you have questions or need technical assistance, please email emeawebservices@fedex.com or contact your Customer Technology representative.

We are aware that some customers may be experiencing issues when attempting to create a shipment between the United Kingdom and Northern Ireland. We are actively assessing the situation and taking the necessary action to resolve this. To stay up to date on the latest news, please continue to visit the Developer Resource Center (DRC). If you are a FedEx API customer, please visit the FedEx Developer Portal (FDP). 

What you should do:
Please ensure the appropriate team members are aware of this important update. We regret any inconvenience due to this issue.

If you have questions or need technical assistance, please email emeawebservices@fedex.com or contact your Customer Technology representative.

FedEx is actively assessing the situation related to the Log4j Remote Code Execution vulnerability affecting various Apache products and taking necessary action as appropriate.

We encourage customers to follow security best practices including those recommended by Apache (Apache Log4j Remote Code Execution), in addition to upgrading FedEx solutions as provided. Details are listed below:

FedEx Web Services
Patches to Log4J vulnerability have been successfully implemented over the past week. Customers do not need to take any further action.

The above fixes will remediate the known issues associated with the Apache log4j vulnerability; any subsequent issues will be addressed as needed. 

Please be advised of the following important service update from FedEx. Due to required maintenance, FedEx Web Services customers will be unable to process certain transactions during the time periods listed below:

January 5, 2021 Test Environment Interruption:

Start Date and Time:             Wednesday, January 5, 2022, 8:00 a.m. CT
End Date and Time:               Wednesday, January 5, 2022, 10:00 p.m. CT
Expected Duration:                14 hours
Affected Functionality:          All 

What you should do:

Please ensure the appropriate team members are aware of this important update. We regret any inconvenience due to these service interruptions.

If you have questions or need technical assistance: 

•  United States and Canada: call 1.877.339.2774. Support hours are 7 a.m. to 9 p.m. CT Monday through Friday and 9 a.m. to 3 p.m. CT Saturday
• Europe: email emeawebservices@fedex.com
• The Indian Subcontinent, the Middle East and Africa: email meisawebservices@fedex.com
• Asia-Pacific: email apacwebservices@fedex.com
• Brazil: email ct-brazil@corp.ds.fedex.com
• The rest of Latin America and the Caribbean: click here for your country’s dedicated support phone number

Effective September 30, 2021, FedEx will only accept TLSv1.2 connections. If your FedEx solution is still using the Transport Layer Security (TLS) version 1.0 or 1.1 protocol, you will experience service disruptions.

Transport Layer Security (TLS) is a cryptographic protocol used to provide encryption over a network. TLSv1.2 represents the industry benchmark for encryption and will ensure the highest level of security for your data.

What's changed?

In 2018 we began migrating to TLSv1.2, making it the only cryptographic protocols compatible with FedEx hosted products. This means that connections using SSLv3, TLSv1.0, and TLSv1.1 are no longer supported for our products.

What do I need to do?

If you're using one of our shipping solutions, you must ensure that your environment supports connecting with TLSv1.2. Contact your IT or your Compatible provider to review your TLS settings.

Compatibility

Below illustrates which versions of software might require testing, are likely to require a potential reconfiguration, or will most likely need a upgrade or major changes to your integration in order to be compliant with TLS 1.2:

To test your system to ensure it is TLSv1.2 compliant, you can redirect your system to communicate with our test environment/servers to one of the following:

• https://gateway.fedex.com/web-services
• https://gateway.fedex.com/xml
• https://ws.fedex.com/web-services
• https://ws.fedex.com/xml
• https://gateway.fedex.com

What do you need to do?
Please ensure the appropriate team members are aware of this important requirement and begin making the necessary changes to support TLSv1.2 for all FedEx Web Services transactions. For questions or technical assistance, please contact: 

• The United States and Canada: call 1.877.339.2774. Support hours are 7 a.m. to 9 p.m. CT Monday through Friday and 9 a.m. to 3 p.m. CT Saturday
• Europe: send an email to emeawebservices@fedex.com
• The Indian Subcontinent, the Middle East and Africa: send an email to meisawebservices@fedex.com
• Asia-Pacific: send an email to apacwebservices@fedex.com
• Brazil: send an email to ct-brazil@corp.ds.fedex.com
• The rest of Latin America and the Caribbean: please click here to navigate to your country’s support phone number

Please be advised of the following important service update from FedEx. Due to required maintenance, FedEx Web Services customers will be unable to process certain transactions during the time periods listed below:

September 2, 2021 Test Environment Interruption:

Start Date and Time:             Thursday, September 2, 2021, 9:00 a.m. CT
End Date and Time:               Thursday, September 2, 2021, 12:00 p.m. CT
Expected Duration:                3 hours
Affected Functionality:          All 

What you should do:

Please ensure the appropriate team members are aware of this important update. We regret any inconvenience due to these service interruptions.

If you have questions or need technical assistance: 

•  United States and Canada: call 1.877.339.2774. Support hours are 7 a.m. to 9 p.m. CT Monday through Friday and 9 a.m. to 3 p.m. CT Saturday
• Europe: email emeawebservices@fedex.com
• The Indian Subcontinent, the Middle East and Africa: email meisawebservices@fedex.com
• Asia-Pacific: email apacwebservices@fedex.com
• Brazil: email ct-brazil@corp.ds.fedex.com
• The rest of Latin America and the Caribbean: click here for your country’s dedicated support phone number

Please be advised of the following important service update from FedEx. Due to required maintenance, FedEx Web Services customers will be unable to process certain transactions during the time periods listed below:

July 2-21 Test Environment Intermittent Interruptions:

Start Date and Time:              Friday, July 2, 2021, 8:00 a.m. CT
End Date and Time:                Wednesday, July 21, 2021, 5:00 p.m. CT
Expected Duration:                 20 days
Affected Functionality:           All 

July 17-18 Production Environment Interruption:

Start Date and Time:              Saturday, July 17, 2021, 9:00 p.m. CT
End Date and Time:                Sunday, July 18, 2021, 1:00 a.m. CT
Expected Duration:                 4 hours
Affected Functionality:           All 

What you should do:

Please ensure the appropriate team members are aware of this important update. We regret any inconvenience due to these service interruptions.

If you have questions or need technical assistance: 

•  United States and Canada: call 1.877.339.2774. Support hours are 7 a.m. to 9 p.m. CT Monday through Friday and 9 a.m. to 3 p.m. CT Saturday
• Europe: email emeawebservices@fedex.com
• The Indian Subcontinent, the Middle East and Africa: email meisawebservices@fedex.com
• Asia-Pacific: email apacwebservices@fedex.com
• Brazil: email ct-brazil@corp.ds.fedex.com
• The rest of Latin America and the Caribbean: click here for your country’s dedicated support phone number

Please be advised of the following important service update from FedEx. Due to required maintenance, FedEx Web Services customers will be unable to process certain transactions during the time periods listed below:

July 2-21 Test Environment Intermittent Interruptions:

Start Date and Time:              Friday, July 2, 2021, 8:00 a.m. CT
End Date and Time:                Wednesday, July 21, 2021, 5:00 p.m. CT
Expected Duration:                 20 days
Affected Functionality:           All 

July 17-18 Production Environment Interruption:

Start Date and Time:              Saturday, July 17, 2021, 9:00 p.m. CT
End Date and Time:                Sunday, July 18, 2021, 1:00 a.m. CT
Expected Duration:                 4 hours
Affected Functionality:           All 

What you should do:

Please ensure the appropriate team members are aware of this important update. We regret any inconvenience due to these service interruptions.

If you have questions or need technical assistance: 

•  United States and Canada: call 1.877.339.2774. Support hours are 7 a.m. to 9 p.m. CT Monday through Friday and 9 a.m. to 3 p.m. CT Saturday
• Europe: email emeawebservices@fedex.com
• The Indian Subcontinent, the Middle East and Africa: email meisawebservices@fedex.com
• Asia-Pacific: email apacwebservices@fedex.com
• Brazil: email ct-brazil@corp.ds.fedex.com
• The rest of Latin America and the Caribbean: click here for your country’s dedicated support phone number

Please be advised of the following important service update from FedEx. Due to required maintenance, FedEx Web Services customers will be unable to process certain transactions during the time periods listed below:

June 8 Test Environment Interruption:

Start Date and Time:              Tuesday, June 8, 2021, 8:00 a.m. CT
End Date and Time:               Tuesday, June 8, 2021, 10:00 a.m. CT
Expected Duration:                 2 hours
Affected Functionality:           All 

What you should do:

Please ensure the appropriate team members are aware of this important update. We regret any inconvenience due to these service interruptions.

If you have questions or need technical assistance: 

•  United States and Canada: call 1.877.339.2774. Support hours are 7 a.m. to 9 p.m. CT Monday through Friday and 9 a.m. to 3 p.m. CT Saturday
• Europe: email emeawebservices@fedex.com
• The Indian Subcontinent, the Middle East and Africa: email meisawebservices@fedex.com
• Asia-Pacific: email apacwebservices@fedex.com
• Brazil: email ct-brazil@corp.ds.fedex.com
• The rest of Latin America and the Caribbean: click here for your country’s dedicated support phone number

Effective May 29, 2021, FedEx will only accept TLSv1.2 connections. If your FedEx solution is still using the Transport Layer Security (TLS) version 1.0 or 1.1 protocol, you will experience service disruptions.

Transport Layer Security (TLS) is a cryptographic protocol used to provide encryption over a network. TLSv1.2 represents the industry benchmark for encryption and will ensure the highest level of security for your data.

What's changed?
In 2018 we began migrating to TLSv1.2, making it the only cryptographic protocols compatible with FedEx hosted products. This means that connections using SSLv3, TLSv1.0, and TLSv1.1 are no longer supported for our products.

What do I need to do?
If you're using one of our shipping solutions, you must ensure that your environment supports connecting with TLSv1.2. Contact your IT or your Compatible provider to review your TLS settings.

Compatibility
Below illustrates which versions of software might require testing, are likely to require a potential reconfiguration, or will most likely need a upgrade or major changes to your integration in order to be compliant with TLS 1.2:

To test your system to ensure it is TLSv1.2 compliant, you can redirect your system to communicate with our test environment/servers to one of the following:

• https://gateway.fedex.com/web-services
• https://gateway.fedex.com/xml
• https://ws.fedex.com/web-services
• https://ws.fedex.com/xml

What do you need to do?
Please ensure the appropriate team members are aware of this important requirement and begin making the necessary changes to support TLSv1.2 for all FedEx Web Services transactions. For questions or technical assistance, please contact: 

• The United States and Canada: call 1.877.339.2774. Support hours are 7 a.m. to 9 p.m. CT Monday through Friday and 9 a.m. to 3 p.m. CT Saturday
• Europe: send an email to emeawebservices@fedex.com
• The Indian Subcontinent, the Middle East and Africa: send an email to meisawebservices@fedex.com
• Asia-Pacific: send an email to apacwebservices@fedex.com
• Brazil: send an email to ct-brazil@corp.ds.fedex.com
• The rest of Latin America and the Caribbean: please click here to navigate to your country’s support phone number

Please be advised of the following important service update from FedEx. Due to required maintenance, FedEx Freight customers will be unable to process certain transactions during the time periods listed below:

March 17-April 5 Test Environment Interruption:

Start Date and Time:              Wednesday, March 17, 2021, 8:00 a.m. CT
End Date and Time:                Monday, April 5, 2021, 8:00 a.m. CT
Expected Duration:                 19 days
Affected Functionality:           All LTL Freight functions (shipping, rating, etc.)

What you should do:

Please ensure the appropriate team members are aware of this important update. We regret any inconvenience due to these service interruptions.

If you have questions or need technical assistance: 

•  United States and Canada: call 1.877.339.2774. Support hours are 7 a.m. to 9 p.m. CT Monday through Friday and 9 a.m. to 3 p.m. CT Saturday
• Europe: email emeawebservices@fedex.com
• The Indian Subcontinent, the Middle East and Africa: email meisawebservices@fedex.com
• Asia-Pacific: email apacwebservices@fedex.com
• Brazil: email ct-brazil@corp.ds.fedex.com
• The rest of Latin America and the Caribbean: click here for your country’s dedicated support phone number

Please be advised of the following important service update from FedEx. Due to required maintenance, FedEx Freight customers will be unable to process certain transactions during the time periods listed below:

March 20-22 Production Environment Interruption:

Start Date and Time:              Saturday, March 20, 2021, 12:00 p.m. CT
End Date and Time:                Monday, March 22, 2021, 12:00 a.m. CT
Expected Duration:                 36 Hours
Affected Functionality:           All FedEx Freight functions (shipping, rating, etc.)

What you should do:

Please ensure the appropriate team members are aware of this important update. We regret any inconvenience due to these service interruptions.

If you have questions or need technical assistance: 

•  United States and Canada: call 1.877.339.2774. Support hours are 7 a.m. to 9 p.m. CT Monday through Friday and 9 a.m. to 3 p.m. CT Saturday
• Europe: email emeawebservices@fedex.com
• The Indian Subcontinent, the Middle East and Africa: email meisawebservices@fedex.com
• Asia-Pacific: email apacwebservices@fedex.com
• Brazil: email ct-brazil@corp.ds.fedex.com
• The rest of Latin America and the Caribbean: click here for your country’s dedicated support phone number

Please be advised of the following important service update from FedEx. Due to required maintenance, customers using FedEx Web Services will be unable to process certain transactions during the time periods listed below:

March 4, 2021, Test Environment Interruption:

Start Date and Time:              Friday, March 5, 2021, 8:00 a.m. CT
End Date and Time:                Friday, March 5, 2021, 10:00 a.m. CT
Expected Duration:                 2 Hours
Affected Functionality:           All (shipping, rating, etc.)

What you should do:

Please ensure the appropriate team members are aware of this important update. We regret any inconvenience due to these service interruptions.

If you have questions or need technical assistance: 

•  United States and Canada: call 1.877.339.2774. Support hours are 7 a.m. to 9 p.m. CT Monday through Friday and 9 a.m. to 3 p.m. CT Saturday
• Europe: email emeawebservices@fedex.com
• The Indian Subcontinent, the Middle East and Africa: email meisawebservices@fedex.com
• Asia-Pacific: email apacwebservices@fedex.com
• Brazil: email ct-brazil@corp.ds.fedex.com
• The rest of Latin America and the Caribbean: click here for your country’s dedicated support phone number

Please be advised of the following important service update from FedEx. Due to required maintenance, customers using FedEx automation products will be unable to process certain transactions during the time periods listed below:

Production Environment Interruption:

Start Date and Time:               Saturday, January 23, 2021, 7:00 a.m. CT
End Date and Time:                 Saturday, January 23, 2021, 1:00 p.m. CT
Expected Duration:                  6 hours
Affected Functionality:           Meter registration for all automation products

What you should do:

Please ensure the appropriate team members are aware of this important update. We regret any inconvenience due to these service interruptions.

If you have questions or need technical assistance: 

•  United States and Canada: call 1.877.339.2774. Support hours are 7 a.m. to 9 p.m. CT Monday through Friday and 9 a.m. to 3 p.m. CT Saturday
• Europe: email emeawebservices@fedex.com
• The Indian Subcontinent, the Middle East and Africa: email meisawebservices@fedex.com
• Asia-Pacific: email apacwebservices@fedex.com
• Brazil: email ct-brazil@corp.ds.fedex.com
• The rest of Latin America and the Caribbean: click here for your country’s dedicated support phone number

Please be advised of the following important service update from FedEx. Due to required maintenance, customers using FedEx automation products will be unable to process certain transactions during the time periods listed below:

Production Environment Interruption:

Start Date and Time:               Saturday, January 23, 2021, 7:00 a.m. CT
End Date and Time:                 Saturday, January 23, 2021, 1:00 p.m. CT
Expected Duration:                  6 hours
Affected Functionality:           Meter registration for all automation products

What you should do:

Please ensure the appropriate team members are aware of this important update. We regret any inconvenience due to these service interruptions.

If you have questions or need technical assistance: 

•  United States and Canada: call 1.877.339.2774. Support hours are 7 a.m. to 9 p.m. CT Monday through Friday and 9 a.m. to 3 p.m. CT Saturday
• Europe: email emeawebservices@fedex.com
• The Indian Subcontinent, the Middle East and Africa: email meisawebservices@fedex.com
• Asia-Pacific: email apacwebservices@fedex.com
• Brazil: email ct-brazil@corp.ds.fedex.com
• The rest of Latin America and the Caribbean: click here for your country’s dedicated support phone number

Please be advised of the following important service update from FedEx. Due to required maintenance, customers using FedEx automation products will be unable to process certain transactions during the time periods listed below:

Production Environment Interruption:

Start Date and Time:               Saturday, January 23, 2021, 7:00 a.m. CT
End Date and Time:                 Saturday, January 23, 2021, 1:00 p.m. CT
Expected Duration:                  6 hours
Affected Functionality:           Meter registration for all automation products

What you should do:

Please ensure the appropriate team members are aware of this important update. We regret any inconvenience due to these service interruptions.

If you have questions or need technical assistance: 

•  United States and Canada: call 1.877.339.2774. Support hours are 7 a.m. to 9 p.m. CT Monday through Friday and 9 a.m. to 3 p.m. CT Saturday
• Europe: email emeawebservices@fedex.com
• The Indian Subcontinent, the Middle East and Africa: email meisawebservices@fedex.com
• Asia-Pacific: email apacwebservices@fedex.com
• Brazil: email ct-brazil@corp.ds.fedex.com
• The rest of Latin America and the Caribbean: click here for your country’s dedicated support phone number

We at FedEx, understand the complexities that COVID-19 pandemic has caused. As such, we are extending the upgrade completion date to May 29, 2021, for transitioning from TLSv1.x to the more secure version – TLSv1.2. or higher.

Please note, those using a TLS protocol below TLSv1.2 after 01/23/2021 will begin to receive a warning message.

Effective May 29, 2021, FedEx will no longer accept a security protocol below TLSv1.2 for any of our production web services gateway servers. After that date, any communication requests submitted to FedEx using a security protocol below TLSv1.2 will fail. These changes will impact the following production servers:

• https://gateway.fedex.com/web-services
• https://gateway.fedex.com/xml
• https://ws.fedex.com/web-services
• https://ws.fedex.com/xml

What do you need to do?
Please ensure the appropriate team members are aware of this important update and begin making the necessary changes to support TLSv1.2 for all FedEx Web Services transactions. For questions or technical assistance, please contact: 

• The United States and Canada: call 1.877.339.2774. Support hours are 7 a.m. to 9 p.m. CT Monday through Friday and 9 a.m. to 3 p.m. CT Saturday
• Europe: send an email to emeawebservices@fedex.com
• The Indian Subcontinent, the Middle East and Africa: send an email to meisawebservices@fedex.com
• Asia-Pacific: send an email to apacwebservices@fedex.com
• Brazil: send an email to ct-brazil@corp.ds.fedex.com
• The rest of Latin America and the Caribbean: please click here to navigate to your country’s support phone number

As you plan your 2021 shipping program, we want to inform you that FedEx Express, FedEx Ground and FedEx Freight will increase shipping rates effective January 2021.

Effective Jan. 4, 2021

• FedEx Express, FedEx Ground, FedEx Home Delivery®, FedEx SmartPost® and FedEx Freight rates increased.
• There were changes to shipping surcharges and fees that may apply to your shipment and affect your total shipping rate.

Effective Jan. 18, 2021
The following FedEx Express, FedEx Ground and FedEx Freight surcharge changes will also take place effective Jan. 18, 2021:

• There will be changes to how Additional Handling Surcharge is assessed for FedEx Express and FedEx Ground packages.
• FedEx Freight will introduce a High Cost Service Area Surcharge that applies to certain shipments.
• Certain U.S. locations will be assessed an International Out-of-Delivery-Area Surcharge or an International Out-of-Pickup-Area Surcharge for FedEx International Express Freight® services.
• Details on these changes can be found here.

What do you need to do? 
The 2021 rate changes will automatically be reflected as part of the total rate quote provided.

Please ensure that your management, development and support staff are aware of this information concerning the upcoming FedEx rate changes.  

Support information:
If you have any questions, contact the Technical Support Center at 1.877.FDX Assist 1.877.339.2774, Monday through Friday, 7 a.m. to 9 p.m. CST; and Saturday, 9 a.m. to 3 p.m. CST. 

To find the latest updates, go to fedex.com/rates2021 to:

• Obtain general FedEx shipping rate information
• Learn how to use FedEx rate tools
• Get answers to frequently asked questions

As you may already know, as of July 1, 2020, a new trade agreement between the United States, Mexico and Canada replaced the 25-year-old North American Free Trade Agreement (NAFTA). More information about the new trade agreement can be found on fedex.com/USMCA.

What does this mean for you?

In order for you to remain compliant with the rules set out under the new trade agreement, reference the information under your automation platform below. You'll be able to easily prepare labels and Certifications of Origin and ensure your shipments comply with USMCA/T-MEC/CUSMA.  Failure to comply with the new rules set forth under the trade agreement could result in enforcement action by the U.S. Government.

Failure to follow the instructions may also result in a delay in your shipment(s).

FedEx Web Services

1. Download and complete the USMCA/T-MEC/CUSMA Certification of Origin document online
2. Sign (electronic signatures accepted), and date the document
3. Upload the completed document using Electronic Trade Documents by selecting “attach additional trade documents”, or print and attach to your packages

For more information, please visit fedex.com/USMCA.

Please be advised of the following important service update from FedEx. Due to required maintenance, customers using FedEx Web Services will be unable to process certain transactions during the time periods listed below:

Test Environment Interruption:

Start Date and Time:               Wednesday, January 6, 2021, 8:00 a.m. CT
End Date and Time:                 Wednesday, January 6, 2021, 5:00 p.m. CT
Expected Duration:                  9 hours
Affected Functionality:            All

Test Environment Intermittent Interruptions:

Start Date and Time:               Thursday, January 7, 2021
End Date and Time:                 Sunday, January 17, 2021
Expected Duration:                  10 days
Affected Functionality:            All

Updated Production Environment Interruption:

Start Date and Time:               Saturday, January 16, 2021, 8:00 p.m. CT
End Date and Time:                 Sunday, January 17, 2021, 1:00 a.m. CT
Expected Duration:                  5 hours
Affected Functionality:           All

What you should do:

Please ensure the appropriate team members are aware of this important update. We regret any inconvenience due to these service interruptions.

If you have questions or need technical assistance: 

•  United States and Canada: call 1.877.339.2774. Support hours are 7 a.m. to 9 p.m. CT Monday through Friday and 9 a.m. to 3 p.m. CT Saturday
• Europe: email emeawebservices@fedex.com
• The Indian Subcontinent, the Middle East and Africa: email meisawebservices@fedex.com
• Asia-Pacific: email apacwebservices@fedex.com
• Brazil: email ct-brazil@corp.ds.fedex.com
• The rest of Latin America and the Caribbean: click here for your country’s dedicated support phone number

Please be advised of the following important service update from FedEx. Due to required maintenance, FedEx Web Services customers will experience intermittent outages during the following time period: 

Production Environment Interruption:

Start date and time:           Thursday, December 31, 2020, 9:00 p.m. CT
End date and time:             Thursday, December 31, 2020, 10:00 p.m. CT
Expected duration:             1 hour
Affected Functionality:      All 

What you should do:

Please ensure the appropriate team members are aware of this important update. We regret any inconvenience due to this service interruption. 

If you have questions or need technical assistance:

• The United States and Canada, call 1.877.339.2774. Support hours are 7 a.m. to 9 p.m. CT Monday through Friday and 9 a.m. to 3 p.m. CT Saturday.
• Europe, send an email to emeawebservices@fedex.com.
• The Indian Subcontinent, the Middle East and Africa, send an email to meisawebservices@fedex.com.
• Asia-Pacific, send an email to apacwebservices@fedex.com.
• Brazil, send an email to ct-brazil@corp.ds.fedex.com.
• The rest of Latin America and the Caribbean, please click here to navigate to your country’s support phone number. 

Please be advised of the following important service update from FedEx. Due to required maintenance, FedEx Web Services customers will experience intermittent outages during the following time period: 

Test Environment Interruption:

Start date and time:           Tuesday, November 24, 2020, 8:00 am CT
End date and time:             Tuesday, November 24, 2020, 10:00 am CT
Expected duration:             2 hours 
Affected Functionality:      All functionality rolling interruptions

What you should do:

Please ensure the appropriate team members are aware of this important update. We regret any inconvenience due to this service interruption. 

If you have questions or need technical assistance:

• The United States and Canada, call 1.877.339.2774. Support hours are 7 a.m. to 9 p.m. CT Monday through Friday and 9 a.m. to 3 p.m. CT Saturday.
• Europe, send an email to emeawebservices@fedex.com.
• The Indian Subcontinent, the Middle East and Africa, send an email to meisawebservices@fedex.com.
• Asia-Pacific, send an email to apacwebservices@fedex.com.
• Brazil, send an email to ct-brazil@corp.ds.fedex.com.
• The rest of Latin America and the Caribbean, please click here to navigate to your country’s support phone number. 

Please be advised of the following important service update from FedEx. Due to required maintenance, FedEx Web Services customers will experience intermittent outages during the following time period: 

Production Environment Interruption:
Start date and time:           Saturday, October 17, 2020, 3:45 a.m. CT
End date and time:             Sunday, October 18, 2020, 9:45 a.m. CT
Expected duration:             30 hours 
Affected Functionality:      No downloads and new meter registrations 

Test Environment Interruption:
Start date and time:           Wednesday, October 7, 2020, 1:00 p.m. CT
End date and time:             Thursday, October 8, 2020, 12:00 p.m. CT
Expected duration:             24 hours 
Affected Functionality:      Rating (Affected transactions - US Express Domestic, and US Express international, and
                                               Canada International)

What you should do:

Please ensure the appropriate team members are aware of this important update. We regret any inconvenience due to this service interruption.

If you have questions or need technical assistance:

• The United States and Canada, call 1.877.339.2774. Support hours are 7 a.m. to 9 p.m. CT Monday through Friday and 9 a.m. to 3 p.m. CT Saturday.
• Europe, send an email to emeawebservices@fedex.com.
• The Indian Subcontinent, the Middle East and Africa, send an email to meisawebservices@fedex.com.
• Asia-Pacific, send an email to apacwebservices@fedex.com.
• Brazil, send an email to ct-brazil@corp.ds.fedex.com.
• The rest of Latin America and the Caribbean, please click here to navigate to your country’s support phone number. 

FedEx will renew the production security certificate with DigiCert for web services gateway on September 26, 2020 at 9 a.m. CT. The new certificate is encrypted with a SHA-256 root and is being implemented for the servers listed below:

• gateway.fedex.com
• ws.fedex.com

FedEx renewed the beta SSL Certificate with a SHA-256 root as of September 13, 2020: 

• gatewaybeta.fedex.com
• wsbeta.fedex.com

Customers who need a local copy of the FedEx certificate installed in their configuration should click here to register for access to the updated certificates.

What you should do:

Please ensure the appropriate IT team members are aware of this important update.

This certificate may need to be imported to your server's trust store, as the issuer of the certificate has changed. If you experience connection issues with the new certificate, ensure that the new certificate has been imported into the trust store.  A configuration update may also be required to support the new SSL certificate with a SHA-256 root.

Use the contact information below, if you have questions or need technical assistance:

• The United States and Canada, call 1.877.339.2774. Support hours are 7 a.m. to 9 p.m. CT Monday through Friday and 9 a.m. to 3 p.m. CT Saturday
• Europe, send an email to emeawebservices@fedex.com.
• The Indian Subcontinent, the Middle East and Africa, send an email to meisawebservices@fedex.com.
• Asia-Pacific, send an email to apacwebservices@fedex.com.
• Brazil, send an email to ct-brazil@corp.ds.fedex.com.
• The rest of Latin America and the Caribbean, please click here to navigate to your country’s support phone number.

Please be advised of the following important service update from FedEx. Due to required maintenance, FedEx Web Services customers will experience intermittent outages during the following time period: 

Production Environment Interruption Scheduled for September 19, 2020:
Start date and time:           Saturday, September 19, 2020, 9:00 p.m. CT
End date and time:             Saturday, September 19, 2020, 11:00 a.m. CT
Expected duration:             2 hours 
Affected Functionality:      Email notifications and EDI files will be unavailable
                                               and will be sent after the outage is completed.

What you should do:

Please ensure the appropriate team members are aware of this important update. We regret any inconvenience due to this service interruption.

If you have questions or need technical assistance:

• The United States and Canada, call 1.877.339.2774. Support hours are 7 a.m. to 9 p.m. CT Monday through Friday and 9 a.m. to 3 p.m. CT Saturday.
• Europe, send an email to emeawebservices@fedex.com.
• The Indian Subcontinent, the Middle East and Africa, send an email to meisawebservices@fedex.com.
• Asia-Pacific, send an email to apacwebservices@fedex.com.
• Brazil, send an email to ct-brazil@corp.ds.fedex.com.
• The rest of Latin America and the Caribbean, please click here to navigate to your country’s support phone number. 

FedEx continues to keep commerce moving and delivering critical shipments to homes during the COVID-19 pandemic.

As the impact of the virus continues to generate a surge in residential deliveries, we are entering this holiday peak season with extremely high demand for capacity and are experiencing increased operating costs across our network. We anticipate residential volume to continue to surge into the new year.

To continue providing our customers with the best possible service during this challenging time, we are implementing the following surcharges and fees. Details can be found at:  fedex.com/peak-surcharge.

Please be advised of the following important service update from FedEx. Due to required maintenance, FedEx Web Services customers will experience intermittent outages during the following time period: 

Test Environment Interruption Scheduled for August 20, 2020:
Start date and time:           Thursday, August 20, 2020, 8:00 a.m. CT
End date and time:             Thursday, August 20, 2020, 9:00 a.m. CT
Expected duration:             1 hour 
Affected Functionality:       All

Test Environment Interruption Scheduled for August 26, 2020:
Start date and time:           Wednesday, August 26, 2020, 7:00 a.m. CT
End date and time:             Wednesday, August 26, 2020, 9:00 a.m. CT
Expected duration:             21 hours 
Affected Functionality:      Rating

Production Environment Interruption Scheduled for August 29,2020:
Start date and time:          Saturday, August 29, 2020, 1:00 p.m. CT
End date and time:            Saturday, August 29, 2020, 5:00 p.m. CT
Expected duration:            4 hours  
Affected Functionality:     Tracking

What you should do:

Please ensure the appropriate team members are aware of this important update. We regret any inconvenience due to this service interruption.

If you have questions or need technical assistance:

• The United States and Canada, call 1.877.339.2774. Support hours are 7 a.m. to 9 p.m. CT Monday through Friday and 9 a.m. to 3 p.m. CT Saturday.
• Europe, send an email to emeawebservices@fedex.com.
• The Indian Subcontinent, the Middle East and Africa, send an email to meisawebservices@fedex.com.
• Asia-Pacific, send an email to apacwebservices@fedex.com.
• Brazil, send an email to ct-brazil@corp.ds.fedex.com.
• The rest of Latin America and the Caribbean, please click here to navigate to your country’s support phone number. 

This release ushers in enhancements to FedEx Home Delivery with deliveries to most residential locations, available 7 days a week. Customers can also benefit from streamlined shipping and clearance processes that include 13 additional languages coupled with the convenience of a third address line for precise doorstep delivery. This 2020 version offers a more reliable delivery experience!

Please be advised of the following important service update from FedEx. Due to required maintenance to the test environment, FedEx Web Services customers will experience intermittent outages during the following time period: 

Test Environment Interruption Scheduled for July 8, 2020:
Start date and time:          Wednesday, July 8, 2020, 8:00 a.m. CT
End date and time:            Wednesday, July 8, 2020, 5:00 p.m. CT
Expected duration:            9 hours 
Affected Functionality:      All

Test Environment Intermittent Interruptions Scheduled for July 9-18,2020:
Start date and time:          Thursday, July 9, 2020, 8:00 a.m. CT
End date and time:            Saturday, July 18, 2020, 5:00 p.m. CT
Expected duration:            10 days   
Affected Functionality:      All

Production Environment Interruption Scheduled for July 18-19, 2020:
Start date and time:          Saturday, July 18, 2020, 9:00 p.m. CT
End date and time:            Sunday, July 19, 2020, 5:00 a.m. CT
Expected duration:            8 hours 
Affected Functionality:      All

What you should do:

Please ensure the appropriate team members are aware of this important update. We regret any inconvenience due to this service interruption.

If you have questions or need technical assistance:

• The United States and Canada, call 1.877.339.2774. Support hours are 7 a.m. to 9 p.m. CT Monday through Friday and 9 a.m. to 3 p.m. CT Saturday.
• Europe, send an email to emeawebservices@fedex.com.
• The Indian Subcontinent, the Middle East and Africa, send an email to meisawebservices@fedex.com.
• Asia-Pacific, send an email to apacwebservices@fedex.com.
• Brazil, send an email to ct-brazil@corp.ds.fedex.com.
• The rest of Latin America and the Caribbean, please click here to navigate to your country’s support phone number. 

Beginning July 1, 2020, FedEx will no longer accept new technical support cases through websupport@fedex.com and tsc@corp.ds.fedex.com. We are constantly looking for ways to improve customer support and are re-evaluating support channels.

What should you do?

United States and Canada:

• General support, i.e., where’s my package, tracking updates, billing, ordering supplies, etc. call 1-800-GO-FEDEX
• Technical support issues dial 1-877-339-2774 and follow the prompts.

Latin America and the Caribbean:

• Brazil, send an email to ct-brazil@corp.ds.fedex.com
• The rest of Latin America and the Caribbean please click here to select the number for your country’s dedicated support team. 

On July 1, 2020, a new trade agreement between the United States, Mexico, and Canada will replace the 25-year-old North American Free Trade Agreement (NAFTA). Each participating country has its own name for it.

• In the United States, it is the United States-Mexico-Canada Agreement (USMCA).
• In Mexico, it is the Tratado entre Mexico, Estados Unidos y Canada (T-MEC).
• In Canada, it is the Canada-United States-Mexico Agreement (CUSMA).

How will it affect your FedEx shipments?

Beginning July 1, 2020:

1. Download and complete the USMCA/T-MEC/CUSMA Certification of Origin document online
2. Sign (electronic signatures accepted), and date the document
3. Upload the completed document using Electronic Trade Documents by selecting “attach additional trade documents”, or print and attach to your packages

To learn more about the new trade agreement click here.

Please be advised of the following important service update from FedEx. Due to required maintenance to the test environment, FedEx Web Services customers will experience itermittent outages during the following time period: 

Test Enviornment Interruption Scheduled for May 11, 2020:
Start date and time:          Monday, May 11, 2020, 8:30 p.m. CT
End date and time:            Tuesday, May 12, 2020, 2 a.m. CT
Expected duration:            5.5 hours
Affected environment:      Test     
Affected Funcitonality:      All

Test Enviornment Interruption Scheduled for May 12, 2020:
Start date and time:          Tuesday, May 12, 2020, 8 p.m. CT
End date and time:            Wednesday, May 13, 2020, 2 a.m. CT
Expected duration:            6 hours
Affected environment:      Test     
Affected Funcitonality:      All

What you should do:

Please ensure the appropriate team members are aware of this important update. We regret any inconvenience due to this service interruption.

If you have questions or need technical assistance:

• The United States and Canada, call 1.877.339.2774. Support hours are 7 a.m. to 9 p.m. CT Monday through Friday and 9 a.m. to 3 p.m. CT Saturday.
• Europe, send an email to emeawebservices@fedex.com.
• The Indian Subcontinent, the Middle East and Africa, send an email to meisawebservices@fedex.com.
• Asia-Pacific, send an email to apacwebservices@fedex.com.
• Brazil, send an email to ct-brazil@corp.ds.fedex.com.
• The rest of Latin America and the Caribbean, please click here to navigate to your country’s support phone number. 
  

Please be advised of the following important service update from FedEx. Customers using FedEx Web Services will be unable to process certain transactions during the time period listed below: 

March 28, 2020 - Production Environment Interruption:
Start Date and Time:          Saturday, March 28, 2020, 9 p.m. CT
End Date and Time:            Saturday, March 28, 2020, 10 p.m. CT
Expected Duration:             2 hours
Affected Environment:       Production
Affected Functionality:       Dispatch, Rating, MF Commits, SAA Maintences

April 5, 2020 - Production Environment Interruption:
Start Date and Time:          Sunday, April 5, 2020, 3 a.m. CT
End Date and Time:            Sunday, April 5, 2020, 5 a.m. CT
Expected Duration:             2 hours
Affected Environment:       Production
Affected Functionality:      All

April 6, 2020 - Test Environment Interruption:
Start Date and Time:          Monday, April 6, 2020, 7 a.m. CT
End Date and Time:            Monday, April 6, 2020, 10 a.m. CT
Expected Duration:             3 hours
Affected Environment:       Test
Affected Functionality:       All

What you should do:

Please ensure the appropriate team members are aware of this important update. We regret any inconvenience due to this service interruption.

If you have questions or need technical assistance:

• The United States and Canada, call 1.877.339.2774. Support hours are 7 a.m. to 9 p.m. CT Monday through Friday and 9 a.m. to 3 p.m. CT Saturday.
• Europe, send an email to emeawebservices@fedex.com.
• The Indian Subcontinent, the Middle East and Africa, send an email to meisawebservices@fedex.com.
• Asia-Pacific, send an email to apacwebservices@fedex.com.
• Brazil, send an email to ct-brazil@corp.ds.fedex.com.
• The rest of Latin America and the Caribbean, please click here to navigate to your country’s support phone number. 

Please be advised of the following important service update from FedEx. Customers using FedEx Web Services will be unable to process certain transactions during the time period listed below: 

Test Environment Interruptions:

Start Date and Time:          Wednesday, March 18, 2020, 8 a.m. CT
End Date and Time:            Wednesday, March 18, 2020, 2 p.m. CT
Expected Duration:             6 hours
Affected Environment:       Test
Affected Functionality:       All

Start Date and Time:          Tuesday, March 24, 2020, 8 a.m. CT
End Date and Time:            Tuesday, March 24, 2020, 2 p.m. CT
Expected Duration:             6 hours
Affected Environment:       Test
Affected Functionality:       All

What you should do:

Please ensure the appropriate team members are aware of this important update. We regret any inconvenience due to this service interruption.

If you have questions or need technical assistance:

• The United States and Canada, call 1.877.339.2774. Support hours are 7 a.m. to 9 p.m. CT Monday through Friday and 9 a.m. to 3 p.m. CT Saturday.
• Europe, send an email to emeawebservices@fedex.com.
• The Indian Subcontinent, the Middle East and Africa, send an email to meisawebservices@fedex.com.
• Asia-Pacific, send an email to apacwebservices@fedex.com.
• Brazil, send an email to ct-brazil@corp.ds.fedex.com.
• The rest of Latin America and the Caribbean, please click here to navigate to your country’s support phone number. 

Please be advised of the following important service update from FedEx. Customers using FedEx Web Services will be unable to process certain transactions during the time period listed below: 

Test Environment Interruption:

Start Date and Time:          Wednesday, February 19, 2020, 10 a.m. CT
End Date and Time:            Wednesday, February 19, 2020, 1 p.m. CT
Expected Duration:             3 hours
Affected Environment:       Test
Affected Functionality:       All

What you should do:

Please ensure the appropriate team members are aware of this important update. We regret any inconvenience due to this service interruption.

If you have questions or need technical assistance:

• The United States and Canada, call 1.877.339.2774. Support hours are 7 a.m. to 9 p.m. CT Monday through Friday and 9 a.m. to 3 p.m. CT Saturday.
• Europe, send an email to emeawebservices@fedex.com.
• The Indian Subcontinent, the Middle East and Africa, send an email to meisawebservices@fedex.com.
• Asia-Pacific, send an email to apacwebservices@fedex.com.
• Brazil, send an email to ct-brazil@corp.ds.fedex.com.
• The rest of Latin America and the Caribbean, please click here to navigate to your country’s support phone number. 

Please be advised of the following important service update from FedEx. Customers using FedEx Web Services will be unable to process certain transactions during the time period listed below: 

January 8, 2020 Test Environment Interruption:

Start Date and Time:          Wednesday, January 8, 2020, 9 a.m. CT
End Date and Time:            Wednesday, January 8, 2020, 2019, 5 p.m. CT
Expected Duration:             8 hours
Affected Environment:       Test
Affected Functionality:       All functions

January 8-18, 2020 Test Environment Intermittent Disruptions:

Start Date and Time:          Wednesday, January 8, 2020 3:00 a.m. CT
End Date and Time:            Saturday, January 18, 2020 1 a.m. CT
Expected Duration:             10 days
Affected Environment:       Test
Affected Functionality:       All functions

January 18, 2020 Production Environment Interruption:

Start Date and Time:          Saturday, January 18, 2020 9 p.m. CT
End Date and Time:            Sunday, January 19, 2020 1 a.m. CT
Expected Duration:             4 hours
Affected Environment:       Production
Affected Functionality:      Dispatch, Rating

What you should do:

Please ensure the appropriate team members are aware of this important update. We regret any inconvenience due to this service interruption.

If you have questions or need technical assistance:

• The United States and Canada, call 1.877.339.2774. Support hours are 7 a.m. to 9 p.m. CT Monday through Friday and 9 a.m. to 3 p.m. CT Saturday.
• Europe, send an email to emeawebservices@fedex.com.
• The Indian Subcontinent, the Middle East and Africa, send an email to meisawebservices@fedex.com.
• Asia-Pacific, send an email to apacwebservices@fedex.com.
• Brazil, send an email to ct-brazil@corp.ds.fedex.com.
• The rest of Latin America and the Caribbean, please click here to navigate to your country’s support phone number. 

Beginning January 19, 2020, FedEx Home Delivery® (FHD) will begin to deliver residential packages seven days per week to 61% of the U.S. population.

In addition, the transit quotes for FedEx Ground®, FedEx Home Delivery, and FedEx International Ground® are changing from number of days to an actual estimated delivery date.

As of February 2020, FedEx Home Delivery weight limit will change from 70 lbs. to 150 lbs.

What are the benefits?

• Faster delivery at no additional charge
• Estimated Delivery Date instead of Transit Time for more accurate messaging and shipping optimization
• Ability to ship heavier residential packages
• Weekend delivery when consumers are more likely to be home
• Reduced order-to-delivery cycle times and costs for urgent shipments

These changes do not require a WSDL update. 

FedEx announces the general release of the 2019 version of FedEx Web Services. Product offerings in this release provide access to new features and enhancements to streamline your shipping processes and allow your day-to-day operations to run smoother. Through continuous improvements, FedEx offers solutions to facilitate and improve a best-in-class shipping experience. 

Features available in FedEx Web Services 2019:

• Ability to create unique tracking numbers and produce FedEx labels for each unit of your FedEx Freight^® shipments which will allow you to utilize shipment notification for LTL (less-than-truckload) shipments.
• Better management of your shipping costs with the broker inclusive service through billing with all importer fees included when shipping to Canada.
• More locations with extended hours, allowing you to pick up and drop off packages at your convenience.  

For more details about these new software offerings, click on the links below:

• For the FedEx Web Services What’s New document and other technical documentation, click here.  
• For more feature details, interactive self-help tools, documentation and other information, go to the FedEx Developer Resource Center at fedex.com/us/developer. You may also register to receive alerts and other email notifications from FedEx.

To take advantage of all the new features, contact your FedEx Customer Integration Consultant or the FedEx Technical Support Center: 

• United States and Canada, call 1.877.339.2774. Support hours are 7 a.m. to 9 p.m. CT Monday through Friday and 9 a.m. to 3 p.m. CT Saturday.
• Europe, send an email to techsupport_emea@fedex.com.
• The Indian Subcontinent, the Middle East and Africa, send an email to meisatechsupport@fedex.com.
• Asia-Pacific, send an email to fdxhelpdesk@fedex.com.
• Brazil, send an email to ct-brazil@corp.ds.fedex.com.
• Latin America and the Caribbean, send an email to tsc@corp.ds.fedex.com.

Effective April 1, 2019, Ecuador, Romania and Slovakia became FedEx postal code-supported countries. Shipments to these countries require a postal code as part of the shipping address to help minimize delays and route packages more efficiently to their destinations. This is a reminder that shippers now must enter a valid postal code or they will be unable to ship to these countries.

What you should do:

Contact your recipients for the postal code for shipments to these countries and update your shipping databases with the correct postal codes. To speed up your international shipping, enter the correct postal code for your package destination using the format noted where N=number. 

Please ensure that your management, development and support staff are aware of this information to minimize delays and help FedEx route packages to their destinations more efficiently. If you have any questions or need technical assistance, please contact FedEx Technical Support at 1.877.339.2774, Monday through Friday, 7 a.m. to 10 p.m. CT; and Saturday, 9 a.m. to 6 p.m. CT.

Thank you for your time and attention. We appreciate your business.

FedEx will renew the security certificate with Symantec for the following FedEx Web Services servers at
11 pm CDT on September 15, 2018. Please note that these certificates are valid for two years and will expire on October 4, 2020.

• gatewaybeta.fedex.com
• gateway.fedex.com
• ws.fedex.com
• wsbeta.fedex.com

Customers who need a local copy of the FedEx certificate installed in their configuration should click on FedEx Web Services Security Certificate to register for access to the updated certificates.

What you should do:

Please ensure the appropriate team members are aware of this important update. Use the contact information below, if you have questions or need technical assistance:

• The United States and Canada — call 1.877.339.2774 or email websupport@fedex.com. Support hours are 7 a.m. to 9 p.m. CT Monday through Friday, and 9 a.m. to 3 p.m. CT Saturday.
• Europe — email emeawebservices@fedex.com.
• The Indian Subcontinent, the Middle East and Africa — email meisawebservices@fedex.com.
• Asia-Pacific — email apacwebservices@fedex.com.
• Brazil — email ct-brazil@corp.ds.fedex.com.
• The rest of Latin America and the Caribbean — email tsc@corp.ds.fedex.com.

Thank you for your time and attention. We appreciate your business.

The FedEx Web Integration Solutions Team

FedEx announces the 2018 general release of new software for FedEx Web Services. Product offerings in this release provide access to new features and enhancements to streamline your shipping processes and allow your day-to-day operations to run smoother. Through continuous improvements, FedEx offers software to facilitate and improve a best-in-class shipping experience.

Features available in FedEx Web Services 2018:

• Ability to allocate unique tracking numbers and produce FedEx enterprise labels for each unit of your FedEx Freight^® shipments.
• More visibility to your FedEx SmartPost^® shipments by adding the United States Postal Service (USPS) tracking number to the travel history.
• Track Service enhancements that provide the estimated arrival time of your shipments returning to the FedEx station, when applicable.
• Ability to choose package drop-off and pickup at locations not owned by FedEx with extended hours and secured package storage.
• Ability to support additional PDF label sizes.

For the FedEx Web Services What’s New document, click here.

To take advantage of all the new features, contact your FedEx customer integration consultant or contact the FedEx Technical Support Center:

• United States and Canada, call 1.877.339.2774. Support hours are 7 a.m. to 9 p.m. CT Monday through Friday and 9 a.m. to 3 p.m. CT Saturday.
• Europe, send an email to emeawebservices@fedex.com.
• The Indian Subcontinent, the Middle East and Africa, send an email to meisatechsupport@fedex.com.
• Asia-Pacific, send an email to fdxhelpdesk@fedex.com.
• Brazil, send an email to ct-brazil@corp.ds.fedex.com.
• Latin America and the Caribbean, send an email to tsc@corp.ds.fedex.com.

Effective Nov. 20, 2017–Dec. 24, 2017, there will be an increase to surcharge rates for FedEx Express® and FedEx Ground® shipments during the holiday shipping season for packages that require additional handling, are oversized or unauthorized. See the table below for the surcharge details.

Increased Shipping Surcharges During the Holiday Season

The following surcharge increases will take effect during the holiday shipping period of Nov. 20, 2017-Dec. 24, 2017, for applicable FedEx Express® and FedEx Ground® services.

What you should do to receive the rate surcharge changes:
All FedEx Ship Manager® Server and FedEx Web Services customers will automatically receive the surcharge rate changes effective November 20, 2017. No software upgrade is required.

Where to find the newest updates?
Go to fedex.com/rates 2017 for details where you may also:

• Obtain general FedEx shipping rate information
• Learn how to use FedEx rate tools
• Get answers to frequently asked questions

Thank you for your time and attention. We appreciate your business.

FedEx will renew the security certificate with Symantec for the following FedEx Web Services servers at 11 p.m. CST on September 16, 2017:

• gatewaybeta.fedex.com
• gateway.fedex.com
• ws.fedex.com
• wsbeta.fedex.com

Customers who need a local copy of the FedEx certificate installed in their configuration should click on FedEx Web Services Security Certificate to register for access to the updated certificates.

If you have any questions or need technical assistance, please contact the FedEx Help Desk at 1.877.339.2774 or send an email to websupport@fedex.com.

What you should do:
Please ensure the appropriate team members are aware of this important update. If you have questions or need technical assistance:

• The United States and Canada, call 1.877.339.2774 or send an email to websupport@fedex.com. Support hours are 7 a.m. to 9 p.m. CT Monday through Friday and 9 a.m. to 3 p.m. CT Saturday.
• Europe, send an email to emeawebservices@fedex.com.
• The Indian Subcontinent, the Middle East and Africa, send an email to meisawebservices@fedex.com.
• Asia-Pacific, send an email to apacwebservices@fedex.com.
• Brazil, send an email to ct-brazil@corp.ds.fedex.com.
• The rest of Latin America and the Caribbean, send an email to tsc@corp.ds.fedex.com.

Thank you for your time and attention. We appreciate your business.

The FedEx Web Integration Solutions Team

FedEx is implementing the best practices in the new platform for FedEx Web Services WSDLs. The new platform follows a servlet-based approach which requires customers to use standard URLs to route the requests correctly.

If you are currently using undefined/non-standard URLs (SOAP) for the services, please check your URLs prior to January 2018 to ensure your services with FedEx continue and will not be interrupted. See below the corresponding URLs for the impacted FedEx Web Services WSDLs.

Note: The following URLs are not intended to be opened in a browser. These are endpoints to be used in a Web Services based transaction.

What you should do:
Please ensure the appropriate team members are aware of this important update. If you have questions or need technical assistance:

• The United States and Canada, call 1.877.339.2774 or send an email to websupport@fedex.com. Support hours are 7 a.m. to 9 p.m. CT Monday through Friday and 9 a.m. to 3 p.m. CT Saturday.
• Europe, send an email to emeawebservices@fedex.com.
• The Indian Subcontinent, the Middle East and Africa, send an email to meisawebservices@fedex.com.
• Asia-Pacific, send an email to apacwebservices@fedex.com.
• Brazil, send an email to ct-brazil@corp.ds.fedex.com.
• The rest of Latin America and the Caribbean, send an email to tsc@corp.ds.fedex.com.

Thank you for your time and attention. We appreciate your business.

The FedEx Web Integration Solutions Team

Today FedEx announces the 2017 release of new software for FedEx Web Services. This release provides new features and enhancements to streamline shipping processes to enable your day-to-day operations to run smoother. Several new features will enable you to process international packages faster and will further streamline the dangerous goods shipping process. You will also gain greater visibility and control over delivery schedules and options.

Send international shipments easier than before!

• You can help reduce brokerage costs and time in transit for your packages with International Ground Consolidation which allows you to consolidate FedEx Ground® packages from Canada to the US and US to Canada into a single consolidated shipment.
• The new Post-Shipment Document Upload feature on FedEx® Electronic Trade Documents enables you to upload customs documents after the label has been created. This allows a smoother customs clearance process by submitting documentation electronically for an earlier broker review.
• Harmonized System Service brings you a programmatic way to find information like harmonized code and unit of measurement, making your international shipping process easier.

Streamline your dangerous goods shipping processes!

• Appropriate classification types are available for Section II Lithium batteries, increasing compliance with dangerous goods regulations.
• FedEx DG Ready provides a simplified way to ship express dangerous goods and hazardous materials when using a third party. The FedEx DG Ready solution will allow you to upload data to FedEx before creating a shipping label. This helps to save time and reduce errors.

Gain greater visibility and control over delivery schedules and options!

• The ability to set messaging notifications for key events helps ensure you proactively mitigate potential problems.
• Save delays by informing FedEx in advance when you are scheduling a pickup for your dangerous goods.

For more details please click on the links below.

1. FedEx Web Services technical documentation and the What’s New document, click here.
2. To learn more about FedEx Electronic Trade Documents (ETD), click here.

Thank you for using FedEx. We appreciate your business.

FedEx

In order to improve your shipping experience with FedEx, we periodically ask that you update your firewalls. Please confirm that you are using the top-level domain name server (DNS) names ws.fedex.com and wsbeta.fedex.com to communicate with FedEx Web Services servers. The top-level names will resolve in a round-robin fashion between the following IP addresses:

Production - ws.fedex.com

Beta - wsbeta.fedex.com

Thank you for updating your firewall(s) and please ensure the appropriate team members are aware of this important update. If you have questions or need technical assistance go to http://fedex.com/us/developer/get-support or:

• For the United States and Canada, call 1.877.339.2774 or send an email to websupport@fedex.com. Support hours are 7 a.m. to 9 p.m. CT Monday through Friday and 9 a.m. to 3 p.m. CT Saturday
• For Europe, send an email to emeawebservices@fedex.com.
• For the Indian Subcontinent, the Middle East and Africa, send an email to meisawebservices@fedex.com.
• For Asia-Pacific, send an email to apacwebservices@fedex.com.
• For Brazil, send an email to ct-brazil@corp.ds.fedex.com. For the rest of Latin America and the Caribbean, send an email to tsc@corp.ds.fedex.com.

Thank you for your time and attention. We appreciate your business.

The FedEx Web Integration Solutions Team

FedEx is upgrading software that handles requests based on FedEx Web Services WSDLs, including the OpenShip (completed in March 2017) and the Address Validation services. If you are using Address Validation WSDLs in the production environment, please test your transactions in the FedEx test environment to ensure your shipping processes will not be interrupted.

Updated migration dates for the Address Validation services are noted below.

OpenShip services were migrated in March 2017.

What you should do:
Please be watchful for any issues on or after the migration dates noted in the table. Also, check the FedEx Developer Resource Center (DRC) FedEx Web Services announcements page for any changes to the schedule. 

Please ensure the appropriate team members are aware of this important update. If you have questions or need technical assistance:

• For the United States and Canada, call 1.877.339.2774 or send an email to websupport@fedex.com. Support hours are 7 a.m. to 9 p.m. CT Monday through Friday and 9 a.m. to 3 p.m. CT Saturday
• For Europe, send an email to emeawebservices@fedex.com.
• For the Indian Subcontinent, the Middle East and Africa, send an email to meisawebservices@fedex.com.
• For Asia-Pacific, send an email to apacwebservices@fedex.com.
• For Brazil, send an email to ct-brazil@corp.ds.fedex.com. For the rest of Latin America and the Caribbean, send an email to tsc@corp.ds.fedex.com.

Thank you for your time and attention. We appreciate your business.

The FedEx Web Integration Solutions Team

To efficiently integrate with FedEx Web Services, developers should follow these Best Practice Guidelines.

Effective immediately, you can now combine your shipments designated as ETD (Electronic Trade Documents) with allowed special services. ETD is a free solution that allows FedEx Express and FedEx Ground customers to submit customs documentation electronically. Customers may upload FedEx generated documents or their own trade documents. 

The following special services are now permitted with your ETD shipments:

• HOLD AT FEDEX LOCATION
• SATURDAY DELIVERY
• DANGEROUS GOODS (ADG/IDG)
• DRY ICE
• SATURDAY PICKUP
• DIRECT SIGNATURE REQUIRED
• FEDEX PRIORITY ALERT®
• THIRD PARTY CONSIGNEE
• RESIDENTIAL DELIVERY
• INDIRECT SIGNATURE REQUIRED
• ADULT SIGNATURE REQUIRED
• NO SIGNATURE REQUIRED
• FEDEX PRIORITY ALERT PLUS™
• FEDEX INTERNATIONAL BROKER SELECT®
• CUT FLOWERS
• INTERNATIONAL TRAFFIC IN ARMS REGULATIONS (ITAR)

What you should do:
Please ensure the appropriate team members are aware of this important update. For more information go to fedex.com/international/etd. If you have questions or need technical assistance:

• For the United States and Canada, call 1.877.339.2774 or send an email to websupport@fedex.com. Support hours are 7 a.m. to 9 p.m. CT Monday through Friday and 9 a.m. to 3 p.m. CT Saturday.
• For Europe, send an email to emeawebservices@fedex.com.
• For the Indian Subcontinent, the Middle East and Africa, send an email to meisawebservices@fedex.com.
• For Asia-Pacific, send an email to apacwebservices@fedex.com.
• For Brazil, send an email to ct-brazil@corp.ds.fedex.com. For the rest of Latin America and the Caribbean, send an email to tsc@corp.ds.fedex.com.

Thank you for your time and attention. We appreciate your business.

As you plan your 2017 shipping program, we want to inform you that FedEx Express, FedEx Ground, FedEx Home Delivery®, FedEx SmartPost® and FedEx Freight will increase shipping rates effective January 2, 2017. Additionally, there will be changes to shipping fees and surcharges that may apply to your shipment and affect your total shipping rate.

Which rates are changing in January 2017?

• FedEx Express will increase shipping rates by an average of 3.9% for U.S. domestic, U.S. export and U.S. import services.
• FedEx Ground and FedEx Home Delivery will increase shipping rates by an average of 4.9%.
• The FedEx Express and FedEx Ground U.S. domestic dimensional weight divisor will change from 166 to 139. Learn more.
• FedEx SmartPost rates will also change.
• FedEx® Retail Rates will change.
• FedEx SmartPost® rates will change.
• FedEx One Rate® pricing will change.
• Effective January 2, 2017, the FedEx Freight Extreme Length surcharge will change from $85 to $150 and will be applied to shipments with dimensions of 12 feet or greater versus the prior 15 feet.
• FedEx Freight will increase shipping rates by an average of 4.9%. This rate change applies to eligible FedEx Freight® shipments within the U.S. (including Alaska, Hawaii, Puerto Rico and the U.S. Virgin Islands), between the contiguous U.S. and Canada, within Canada, between the contiguous U.S. and Mexico, and within Mexico.

Additional changes in February 2017 or later:

• Effective February 6, 2017, FedEx Express and FedEx Ground fuel surcharges will be adjusted on a weekly basis. Learn more
• The FedEx SameDay® City pricing changes for calendar 2017 will be announced later this year.

What you should do to receive the rate and fuel surcharge changes:
Customers on FedEx shipping applications will automatically receive the rate changes effective on January 2, 2017.
For FedEx Web Services: Customers will automatically receive the 2017 fuel surcharge updates on February 6, 2017.

Where do I find the newest updates?
Go to fedex.com/us/shipping-rates/ for details of all changes to rates and surcharges. You may also:

• Learn how to use FedEx rate tools.
• Get answers to frequently asked questions.

If you have any questions, please contact your FedEx customer integration consultant or contact the Technical Support Center at 1.877.FDX Assist 1.877.339.2774, Monday through Friday, 7 a.m. to 9 p.m. CST; and Saturday, 9 a.m. to 3 p.m. CST. For more information, go to fedex.com/us/shipping-rates/.

Thank you for using FedEx. We appreciate your business.

FedEx will renew the security certificate with Symantec for the following FedEx Web Services servers on September 17, 2016:

• gatewaybeta.fedex.com
• gateway.fedex.com
• ws.fedex.com
• wsbeta.fedex.com

Customers who need a local copy of the FedEx certificate installed in their configuration should click on FedEx Web Services Security Certificate to register for access to the updated certificates.

If you have any questions or need technical assistance, please contact the FedEx Help Desk at 1.877.339.2774 or send an email to websupport@fedex.com.

What you should do: 
Please ensure that the appropriate team members and customers are aware of this important update. If customers have questions or need technical assistance either before or following the update:

• For the United States and Canada, call 1.877.339.2774 or send an email to websupport@fedex.com. Support hours are 7 a.m. to 9 p.m. CT Monday through Friday and 9 a.m. to 3 p.m. CT Saturday
• For Europe, the Middle East and Africa (EMEA), send an email to emeawebservices@fedex.com
• For Asia-Pacific (APAC), send an email to apacwebservices@fedex.com
• For Latin America and the Caribbean (LAC), send an email to tsc@corp.ds.fedex.com

Today FedEx announces the 2016 general release of new software for FedEx Ship Manager® Server and FedEx Web Services. Product offerings in these releases provides access to new features and enhancements to streamline your shipping processes and enable your day-to-day operations to run smoother. Additionally, several new features will enable you to ship international packages faster and will further streamline your dangerous goods shipping process. You will also gain greater visibility and control over delivery schedules and options.

Ship International easier than before!

• Reclassification of Clearance Entry Fee (CEF) provides the ability to bill the CEF and associated taxes along with duties and taxes to the shipper, recipient or third party. CEF is reclassified from a transportation surcharge to an ancillary fee.
• Hold at Location in Canada provides the Hold at Location lookup functionality to all FedEx Express locations where the service is available.
• Expanded Signature Options allows you to select a desired signature option for international shipments, similar to what’s available for domestic shipments.

Streamline your dangerous goods shipping processes!

• Dangerous Goods enhancements offer you a standard data structure and transmission protocol to upload dangerous goods documentation data. This protocol handles the currently applicable regulations (IATA/ICAO, 49 CFR, ADR) and additional regulations as needed. This data is later used by FedEx Express, FedEx Ground or FedEx Freight operations.

Gain greater visibility and control over delivery schedules and options!

• Estimated Delivery Notification (EDN) provides a new notification option which triggers an email on the delivery date.
• Additional document types for Electronic Trade Documents (ETD) uploads allow you to choose Microsoft Office 2010 Word (docx) and Excel (xlsx) documents as additional supported document types for ETD uploads.

For more details please click on the links below.

1. FedEx Web Services 2016 technical documentation and the What’s New document, click here.
2. FedEx Ship Manager Server v. 16.0.1 technical documentation and the What’s New document, click here. To view the FedEx Ship Manager Server v. 16.0.1 release notes, click here.
3. To learn more about these software releases and for more feature details go to the FedEx Developer Resource Center at fedex.com/us/developer.

Thank you for using FedEx. We appreciate your business.

FedEx is in the process of upgrading software that handles requests based on older versions of the FedEx Web Services WSDLs. These include Ship Service versions prior to version 16, Close Service prior to version 4, and Electronic Trade Documents (ETD)/Upload Service prior to version 8.

Please be watchful for any issues on or after the migration dates noted below. Also, check the FedEx Developer Resource Center (DRC) FedEx Web Services announcements page each Tuesday for any changes to the schedule.

What you should do:
Please ensure the appropriate team members are aware of this important update. If you have questions or need technical assistance:

• For the United States and Canada, call 1.877.339.2774 or send an email to websupport@fedex.com. Support hours are 7 a.m. to 9 p.m. CT Monday through Friday and 9 a.m. to 3 p.m. CT Saturday
• For Europe, send an email to emeawebservices@fedex.com.
• For the Indian Subcontinent, the Middle East and Africa, send an email to meisawebservices@fedex.com.
• For Asia-Pacific, send an email to fdxhelpdesk@fedex.com.
• For Latin America and the Caribbean, send an email to tsc@corp.ds.fedex.com.

Thank you for your time and attention. We appreciate your business.

On August 1, 2015, the Korea Postal code system changed from a 6-digit postal code system to a 5-digit postal code system. While FedEx internally converted its system to the 5-digit postal code, customers were allowed to continue using the old 6-digit system for FedEx shipments to and from Korea. FedEx would then convert the 6-digit postal codes to the 5-digit postal code to facilitate smooth customs clearance.

The FedEx system is now calibrated for the 5-digit postal code, and starting April 4, 2016, customers must use the new 5-digit postal code on shipping documents for all shipments to and from Korea and when using any FedEx shipping tools, including ‘Get Rates & Transit Times’ and ‘Schedule and Manage Pickups’ on fedex.com.

On and after April 4, 2016, the old 6-digit postal code will not be accepted by the FedEx system and you will receive an error message.

For customers outside of Korea:
For a smooth transition to the 5-digit postal code, users of FedEx electronic shipping systems must update the postal codes in their address book from the 6-digit to the 5-digit postal code starting April 4, 2016. Go to //www.fedex.com/downloads/shared/news/kr_postalcode_guide.pdf for the FedEx automation tool user guide on how to edit and update a Korea postal code. If you have a large number of Korea address records and want to update them before the FedEx system accepts the 5-digit postal code, contact your local FedEx Technical Support Help Desk for assistance.

For customers inside Korea:
For a smooth transition to the 5-digit postal code, users of FedEx electronic shipping systems must update the postal code in the stored default sender’s information from the 6-digit to the 5-digit code starting April 4, 2016. Go to //www.fedex.com/downloads/kr_english/news/postalcode_guide.pdf for the FedEx automation tool user guide on how to edit and update a Korea postal code. If you have a large number of Korea address records and want to update them before the FedEx system accepts the 5-digit postal code, contact your local FedEx Technical Support Help Desk for assistance.

To find the 5-digit postal codes based on the road name address or land-lot number address, go to the Korea e-Post site and search under the Postal Code Finder.

Temporary suspension of the Korea Out of Pick-up Area (OPA) and/or Out of Delivery Area (ODA) surcharge quotation April 4 – 9, 2016.

From April 4 - 9, 2016 FedEx Ship Manager® Server will not show an Out of Pick-up Area (OPA) and/or Out of Delivery Area (ODA) surcharge in the Rate Quote for shipments to or from OPA/ODA postal code areas in Korea. Please contact your local FedEx Customer Service team for an accurate quotation during this period.

For support:
Please ensure that the appropriate team members are aware of this important update. If you have questions or need technical assistance, contact your local FedEx Technical Support Help Desk:

• For the United States and Canada, call 1.877.339.2774 or send an email to websupport@fedex.com. Support hours are 7 a.m. to 9 p.m. CT Monday through Friday and 9 a.m. to 3 p.m. CT Saturday
• For Europe, the Middle East and Africa (EMEA), send an email to emeawebservices@fedex.com
• For Asia-Pacific (APAC), send an email to apacwebservices@fedex.com
• For Latin America and the Caribbean (LAC), send an email to tsc@corp.ds.fedex.com

Thank you for your time and attention. We appreciate your business.

Effective March 31, 2016, FedEx will discontinue support of FedEx QuickShip. We encourage you to transition to other FedEx®solutions for rating, shipping and tracking functionality.

FedEx offers the following solutions; select the solution that best fits your specific needs:

• To learn more about FedEx shipping services through FedEx Ship Manager® at fedex.com, go to fedex.com.
• To learn more about creating a custom FedEx Web Services integration, go to the FedEx Developer Resource Center at fedex.com/us/developer.
• To learn more about services and solutions available from FedEx® Compatible providers, go to the FedEx Compatible website, fedex.com/us/compatible.

For support:
Please ensure that the appropriate team members are aware of this important update. If you have questions or need technical assistance:

• For the United States and Canada, call 1.877.339.2774 or send an email to websupport@fedex.com.
  Support hours are 7 a.m. to 9 p.m. CT Monday through Friday and 9 a.m. to 3 p.m. CT Saturday
• For Europe, the Middle East and Africa (EMEA), send an email to techsupport_emea@fedex.com
• For Asia-Pacific (APAC), send an email to fdxhelpdesk@fedex.com
• For Latin America and the Caribbean (LAC), send an email to tsc@corp.ds.fedex.com

Thank you for your time and attention. We appreciate your business.

To efficiently integrate with FedEx Web Services, developers should follow these Best Practice Guidelines.

FedEx proactively enables, promotes and elevates secure automation transaction technology and communication protocol standards. As part of our commitment to ensuring strong encryption standards within SSL/TLS and code-signing certificates, on January 30, 2016, FedEx will be updating our encryption and communication protocol requirements. These new enhancements include the upgrade of our certificates to SHA-256 and only supporting TLS protocol connections; as well as, the disablement of SSLv3 protocol.

Our updated requirements reflect the new and more secure industry standards of SHA-256 (SHA-2) encryption and TLS protocol, which are in line with a broader industry shift in how browsers and websites encrypt traffic to protect the contents of online communications. As part of the update, FedEx will replace its current SHA-1 certificates with the SHA-2 standard on the following environments:

• gateway.fedex.com
• ws.fedex.com

What you should do:
As of January 30, 2016, customers will need to support the SHA-2 encryption and TLS protocol security standards to continue to communicate to FedEx and prevent a potential communication failure. We recommend that you test/check your applications, systems or devices that connect to FedEx to verify they support the SHA-2 and TLS standards.

If your system already supports SHA-2 security standards, then no action is necessary; but if your system only supports SHA-1 based certificate verification and/or an SSLv3 protocol, you will experience connection issues if you fail to update both. Customers will need to ensure that they have a plan to support SHA-2 and TLS prior to January 30, 2016.

Customers who need a local copy of the FedEx SSL SHA-2 certificate installed in their configuration should click on FedEx Web Services SHA-2 Certificate to register for access to the updated certificate.

FedEx Web Services customers can verify if they are SHA-2 compliant and TLS ready by testing a transaction in our FedEx Web Services test environment by pointing their application to the wsbeta.fedex.com:443/web-services/ endpoint which has been upgraded to TLS and the SHA-2 certificate. A successful transaction in our test environment indicates SHA-2 compliance.

For support:
Please ensure that the appropriate team members and customers are aware of this important update. If customers have questions or need technical assistance either before or following the update:

• For the United States and Canada, call 1.877.339.2774 or send an email to websupport@fedex.com. Support hours are 7 a.m. to 9 p.m. CT Monday through Friday and 9 a.m. to 3 p.m. CT Saturday
• For Europe, the Middle East and Africa (EMEA), send an email to emeawebservices@fedex.com
• For Asia-Pacific (APAC), send an email to apacwebservices@fedex.com
• For Latin America and the Caribbean (LAC), send an email to tsc@corp.ds.fedex.com

The initiative for FedEx to update its encryption security to SHA-256 (SHA-2) on Saturday, September 19, 2015 has been delayed. FedEx will keep you informed when this important security update will occur and provide further instructions about downloading the required certificates.

Meanwhile, please ensure that the appropriate team members are aware of this important update.

FedEx Support:

For FedEx Web Services:

• Send an email to websupport@fedex.com. Support hours are 7 a.m. to 9 p.m. CT Monday through Friday and 9 a.m. to 3 p.m. CT Saturday.
• For questions from Europe, the Middle East and Africa (EMEA), send an email to emeawebservices@fedex.com.
• For questions from Asia-Pacific (APAC), send an email to apacwebservices@fedex.com.

Today FedEx announces the 2015 general release of new software for FedEx Web Services. With this release, you will have access to new features and enhancements to improve your shipping experience, enable your day-to-day operations to run smoother and allow your shipping processes to work smarter.

New features in FedEx Web Services 2015 include:

International Shipping Enhancements:

• Standard Overnight Intra-Canada Express Service gives you a next-business-day delivery
• Delivery International First Expansion provides a 2-day business delivery to 32 new origin countries for a fast international shipping service
• Currency Conversion improves the conversion process to accurately calculate surcharge amounts and customs values

FedEx Ground® Shipping Enhancements:

• Service Availability Enhancements provide a number of FedEx Ground transit times with service availability requests; now you can make better shipping decisions with more ease

Dangerous Goods Shipping Enhancements:

• FedEx Express Dangerous Goods Enhancements allow you to add more qualifying words to the technical name. You now have the option to include global telephone numbers within the fields available for dangerous goods

Shipping Label Enhancements:

• FedEx SmartPost Label Standardization allows you to indicate what to print in the secondary barcode space on your label
• Customize Non-Shipping Labels allow you to include graphics, barcodes, text and boxes to accentuate information
• Automation Label Standardization changes the FedEx plain paper label layout from a 7 x 4 3/4” PDF or PNG image label to an image of the 4 x 6” thermal label for U.S. domestic FedEx Express® and FedEx Ground® shipments only. The thermal label image will be rotated 90°. There are no other changes, but the labels will look differently.

To view the technical documentation and the What’s New document, click here.

Thank you for using FedEx Web Services. We appreciate your business.

Click here for new enhancements and software changes in FedEx Web Services as part of the summer corporate load.

As information technology has matured – particularly in terms of online transactions – new and threatening risks have evolved with it. At FedEx, we are committed to enhanced security that ensures reliable delivery of your shipments. We are also equally committed to securing information about shipments and protecting customer privacy driven by one of the most powerful and integrated information networks in the world.

FedEx Web Services authentication policy:
As a valuable FedEx Web Services customer, we are reminding you to help us protect your information. To ensure your WSDL transactions readily pass through authentication, it is critical to use the credentials generated during registration, including all four factors:

1. Authentication key
2. Authentication password
3. The account number used to create the meter number
4. Meter number generated during registration

What you should do:
Please ensure that your management, development and support staff are aware of this information concerning the proper use of the FedEx Web Services credentials. If you have any questions or need technical assistance, contact the technical support desk at 1.877.339.2774.

For questions from Europe, the Middle East and Africa (EMEA), send an email to emeawebservices@fedex.com. For questions from Asia-Pacific (APAC), send an email to apacwebservices@fedex.com.

As technology evolves, it is critical to stay ahead of those who wish to defeat cryptographic technologies for their malicious benefit. FedEx continues to make FedEx Web Services transactions and communication protocols more secure by proactively enabling, promoting and elevating strong cryptographic standards within SSL/TLS and code-signing certificates.

The initiative to migrate from SHA-1 to SHA-256 (SHA-2) is the next proactive phase to better secure websites, intranet communications and applications. Organizations must develop a migration plan for any SHA-1 SSL and code signing certificates prior to February 2016.

As part of this effort, FedEx has developed the following migration plans from allowing SSLv3 as an accepted SSL Protocol and for switching from SHA-1 to SHA-2 SSL certificates:

What you should do:
Customers who need a local copy of the FedEx SSL SHA-2 certificate installed in their configuration can download the updated certificate, beginning July 22, 2015, by clicking the appropriate link:

• For gatewaybeta.fedex.com and gateway.fedex.com click here or enter the following URL into the browser: http://www.fedex.com//www.fedex.com/us/developer/downloads/gatewaybeta-gateway.BETA-PROD-SHA2.zip
• For wsbeta.fedex.com and ws.fedex.com click here or enter the following URL into the browser: http://www.fedex.com//www.fedex.com/us/developer/downloads/wsbeta-ws.fedex.com.BETA-PROD-SHA2.zip

The SHA-2 site certificate for gatewaybeta.fedex.com and gateway.fedex.com will expire on February 24, 2016 and the site certificate for wsbeta.fedex.com and ws.fedex.com will expire on March 4, 2016.

Customers requiring a local copy must install the new certificate prior to the SHA-256 upgrade dates, or their FedEx test integration will not function.

For support
Please ensure that the appropriate team members are aware of this important update. If you have questions or need technical assistance following the update, please call 1.877.339.2774 or send an email to websupport@fedex.com. Support hours are 7 a.m. to 9 p.m. CT Monday through Friday and 9 a.m. to 3 p.m. CT Saturday.

For questions from Europe, the Middle East and Africa (EMEA), send an email to emeawebservices@fedex.comemeawebservices@fedex.com.

For questions from Asia-Pacific (APAC), send an email to apacwebservices@fedex.com.

FedEx will renew the site certificate with VeriSign for the following FedEx Web Services servers on February 21, 2015:

• gatewaybeta.fedex.com
• gateway.fedex.com
• ws.fedex.com
• wsbeta.fedex.com

Customers who need a local copy of the FedEx SSL certificate installed in their configuration can download the updated certificate, beginning February 17, 2015, by clicking the appropriate link:

• For gatewaybeta.fedex.com and gateway.fedex.com click here or by typing the following URL into their browser: /us/developer/downloads/gatewaybeta-gateway-beta-prod-2015.zip
• For wsbeta.fedex.com and ws.fedex.com click here or by typing the following URL into their browser: /us/developer/downloads/wsbeta-ws.fedex.com-beta-prod-2015.zip

The site certificate for gatewaybeta.fedex.com and gateway.fedex.com will expire on February 24, 2015 and the site certificate for wsbeta.fedex.com and ws.fedex.com will expire on March 4, 2015. Customers requiring a local copy must install the new certificate prior to February 24, 2015, or their FedEx test integration will not function. 

If you have any questions or need technical assistance, please contact the FedEx Help Desk at 1.877.339.2774 or send an email to websupport@fedex.com.

After December 31, 2014, FedEx Freight will no longer support the Extensible Markup Language (XML) tracking application. We recommend integrating FedEx Web Services into your systems moving forward.

For more information click here.

FedEx announces the 2014 general release of FedEx Web Services. With this new release, you will have access to new features and enhancements that will enable your day-to-day operations to run smoother and shipping processes to work smarter.

Experience the Difference

Features available in FedEx Web Services 2014 include:

• FedEx Global Returns Email Return Labels
• Expansion of Global Domestic Services
• A variety of international enhancements
• New specialty services enhancements

Learn More

To learn more about this release and for more feature details, click to view the What’s New document.

To take advantage of all the new features in FedEx Web Services, contact your FedEx customer integration consultant or contact the FedEx Technical Support Center at 1.877.FDX. Assist 1.877.339.2774 and say "FedEx Web Services" when prompted.