|
Printer-Friendly Fulfillment Services FAQs
General Questions
- What is FedEx® Fulfillment?
- FedEx® Fulfillment is a flexible, scalable fulfillment system that combines best of breed technology with an engineered network of physical warehouse and web order management providers. These are synchronized with the FedEx® transportation hubs to offer an end-to-end, turnkey, modular, portfolio of dynamic fulfillment services, including value added with a single point of contact. This allows the customer to improve supply chain performance, minimize capital investment and risk, plan with precision and insight, and redeploy assets and resources to core activities.
- What value does FedEx® Fulfillment bring to the customers?
- Visibility
- Total visibility from order inception to proof of delivery with one all-inclusive system
- Speed up the cash-to-cash cycle
- Efficiently manage and lower inventory carrying costs
- Better order management and information reporting
- Transparent execution of customers' orders, accessible at any point in the process
Speed
- Responsive system management enables quick response to short manufacturing cycles
- Improved inventory management, consistent on-time delivery and inventory visibility lessen chances of channel and inventory overstocking and increased costs.
- Better delivery performance to manufacturers and distributors reduces the risk of production downtime.
Flexibility
- Flexible and able to operate within a scalable infrastructure to respond to growth opportunities and consolidations, accommodate fluctuations, and connect to trading partners.
- Global presence and infrastructure enables better control of a global manufacturing and distribution network.
- A network of warehouse providers allows localized pick, pack and ship capabilities to support multi-divisional products and fulfillment.
- How does FedEx® Fulfillment work?
- FedEx® Fulfillment works by providing enterprise visibility at SKU and sub-SKU levels, across multiple customers and geographical locations, with multiple sources of supply, and with inventory at rest or in motion, either inbound or outbound.
- Order information sent from FedEx® Net® to the Warehouse Management System (WMS) within the FedEx® fulfillment center.
- Order picked and packed in FedEx® Fulfillment Center. Shipping rate is calculated, tracking number is assigned and a shipping label is generated. Shipment status is available through FedEx® Net® for customer inquiries.
- Package picked up by FedEx®, scanned and delivered to end customer
- Merchant is billed for sales order
- If end customer decides to return the product, they can contact FedEx® for pickup, or drop it off at an authorized FedEx® location for prompt return to merchant.
- Why should I choose FedEx® Fulfillment over the competition?
- Fulfillment is backed by the FedEx® brand name and reputation, which features strength in transportation, reliability, technology, and supply chain management experience. Global physical network coverage, a strong and loyal customer base, plus a broad range of transportation service offerings (air, ground, home delivery, international, forwarding, etc.) and strong partnerships with IT and consulting firms allow FedEx® to offer customers the full range of fulfillment and supply chain management services.
Sales and Implementation Related
- Do I have to change my EDI transmittal format to implement FedEx® Fulfillment?
- No. Your information is transferred to FedEx® in its existing format. The data is received, translated as necessary in our system, processed, and retransmitted to you in its original format.
- Can I use FedEx® Fulfillment and designate a specific air or ground carrier to transport my products?
- The value and cost savings of FedEx® Fulfillment are based in part on the integration of FedEx® transportation with the fulfillment services.
- In what ways does FedEx® Fulfillment improve my order management and execution?
- Order administration-Administers the complete order process, including pick, pack, and ship and kitting/configuration of special needs.
- Inventory visibility-Provides in-depth inventory accountability.
- Web order management-Enables companies to quickly set up value-added, user-friendly website that will keep customers informed and loyal.
- What is the web order management part of the Fulfillment solution?
- The Web Order Management is comprised of three components:
- Web Order Management consists of elements associated with the customer facing portions of the web site, such as web site design and content management, catalog management, online marketing and merchandising, and campaign marketing.
- Transaction management includes those activities associated with successful capturing and processing of the order, including payment processing, order confirmation, fraud prevention/site security, and order tracking.
- Customer Service and Support manages the "customer care" portion of the online experience and includes e-mail, chat, and call center support.
Shipping Related
- What kinds of transportation services are available through FedEx® Fulfillment?
- FedEx® Fulfillment is integrated with all FedEx® operating company transportation services, including express and ground, and all fulfillment transportation in optimized through the FedEx® transportation system.